[Update: FIXED @ 4am, 27th Aug] Intermittent Yoodo App Services Unavailable

Ikut

Permanently deleted user Yoodo Staff

• 26 Ogos 2020 23:00
• Diedit

Hi guys, the issue was fixed slightly over midnight and we've seen all systems being stable and accessible to all.

If you still having any Yoodo App issues, please do restart your device, or turn/off airplane mode to reset the app. If still persists then please do get in touch with us via Live Chat. 

thank you for your patience, 

Jeff

 

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Hi everyone, we realize quite a few of you are still facing this issue. Our tech team is working to solve this soonest possible.

Voice, Data, SMS services are not affected.

If you can, do try to restart your device, and/or on airplane mode and back. Perhaps try more than once. If still can't then you're one of the affected ones for the moment. 

Yoodo App services include, top-up to wallet, new registration, checking the balance on the dashboard and anything on dashboard. 

IF your plan renewal is set to auto, then it shouldn't be affected even if you can't see the dashboard.

Also, if you've reloaded your account, or reloaded twice cause didn't see the balance or anything like that, please get in touch with our care team and they should be able to refund that for you.

Apologize for the inconvenience caused, hopefully we'll be back up and running in no time! Thanks for your patience

Jeff

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  NG SEA CHOOI

  • 27 Ogos 2020 02:29

  Agreed. there are no services interruption but the scare (wallet missing; updated plan not showing up) and inconvenience to user is a problem. Hope Yoodo can improve in the future.

   

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  Permanently deleted user Yoodo Staff

  • 26 Ogos 2020 22:57

  hi AU YONG SIEW KHIN, yup it's only once in 24hours. That's how it's designed for use. Also to note, the free 1Gb daily is not for social media or videos (youtube) etc ya, only for Gov portals

  more info from mcmc : https://www.thestar.com.my/tech/tech-news/2020/07/01/mcmc-free-daily-1gb-internet-data-for-productivity-and-information-now-valid-for-24-hours

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  Permanently deleted user Yoodo Staff

  • 27 Ogos 2020 01:46

  Hi JAN JUN KAI, no compensation, there was no disruption to our services actually, only the app wasn't accessible to some users :)

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  Permanently deleted user

  • 27 Ogos 2020 02:18

  Hopefully Yoodo can prevent these issues in future, otherwise provide alternative solutions during backend server outages.

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  AU YONG SIEW KHIN

  • 26 Ogos 2020 18:36

  Already more than 24 hours and the issue is still not fixed. l could not redeem free daily 1GB data.

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  NG SEA CHOOI

  • 26 Ogos 2020 21:47

  Try ff and on flight mode then redeem your free 1gb.

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  HO CHIEW KIM

  • 26 Ogos 2020 22:36

  Hi Au. Did u just renew your plan?. It will need 24 hr later before u can redeem the free 1gb.

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  JAN JUN KAI

  • 27 Ogos 2020 01:05

  @theJeff any compensation for this issue?

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  NURUL AZIRA BINTI OSMAN

  • 27 Ogos 2020 04:31

  Kenapa dah renew still offline ??

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  NURUL AZIRA BINTI OSMAN

  • 27 Ogos 2020 05:03

  Semalam dapat email transaction success then tadi dapat email transaction tak berjaya , duit dah tolak 🤔 bila nak topup lagi plannya jadi mahel pulak 😢

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  BEH TONG YU

  • 27 Ogos 2020 05:09

  Hi NURUL AZIRA BINTI OSMAN, sila cuba on off airplane mode atau restart phone. Jika masih manghadapi masalah yang sama segara laporkan kepada live chat agent untuk bantuan teknikal.

  

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  MUHAMMAD RASHID BIN MAHMUD

  • 26 Ogos 2020 14:54

  Huhu. Berapa kali dah jadi tahun ni saja 😑

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  CHING KIT MENG

  • 26 Ogos 2020 15:11

  Kesulitan amat dikesali

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  FOONG RUI BIN

  • 26 Ogos 2020 17:22

  

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  DENJAY NAVEER ASLAM BIN TANJUI

  • 26 Ogos 2020 18:55

  Hi AU YONG SIEW KHIN

  Just now i can redeem it..

  

   

  Have you try relogin your account?.. if yes, maybe your account still affected. Btw, please submit a report by ticket here: https://support.yoodo.com.my/hc/en-us/requests/new

  The support team will check for you, and sorry for the inconvenience ya

   

   

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  AU YONG SIEW KHIN

  • 26 Ogos 2020 22:12

  Done all the steps, uninstall and install, flight mode off and on, log out & log in. It prompts the error message below. Anyway, thanks everyone for replies.

  “Free pass can be redeemed only once in the last 24 hours”

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • 27 Ogos 2020 03:14

  Agree with Oppa.

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  NURUL AZIRA BINTI OSMAN

  • 27 Ogos 2020 05:04

  dashboard pun tak tunjuk apa2 plan kosong

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • 27 Ogos 2020 04:57

  hai NURUL AZIRA BINTI OSMAN , renew tu dah berjaya? Dashboard ada tunjukkan plan yang diambil?

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • 27 Ogos 2020 05:28

  Kalau macam tu, segera hubungi Yoodo Live chat macam yang BEH TONG YU kasi tu.

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