[Update] 1: Yoodo Service is Back! (Outage from 3 - 8am, 18th Mar) 2:Plan & Wallet Balance issue is being Fixed Now

Komen

188 komen

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    SYLVESTER BERITTOANAK SHIANG

    We want extra data compensation

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    FARAH FAZILA BINTI RAMLI

    Hopefully it will recover soon. Yes I am so angry but honestly, I hope your will help us the soonest possible because your coverage is quite good for me except this problem.. Hang in there, guys!

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  • Line still not ok yet 😢

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  • Still not ok...

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  • @aslam of course your internet and call can be used because you arent affected by this problem. However , lots of people having problem that their internet data and calls are absolutely zero. So they cant make calls or surf internet. Do you even understand the situation here? or your english comprehension is bad?

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    theJeff Yoodo Staff

    Hi guys as per our last update, all our services have been restored to those affected accounts. Infact all purchased Data/Booster have been restored to Original Quotas, not just what was left balance.

    If you're still having any discrepancies in your balance (I saw a few more users mentioned above), please get in touch with our agents via Live Chat and they will sort it out for you asap.

    Again, on behalf of all of us at Yoodo, we're really sorry it took so long for some of your accounts to be restored with services back to normal. It's something we take seriously and have already put measures in place so it won't happen at such again. I did mention we'll compensate those affected ones, I'll update with more details on that soon. 

    Big shout out to everyone who gave us feedback and helped to test various things during this period, really appreciate everyone's patience and support in helping to see this through! :)

     

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    MUHAMMAO HAZRIQ AFFANOI

    Boleh settle ke restart? Dh 2-3 kali buat sama jugak

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    LAWRENCE CHOO HAN XIANG

    Can't work.... With your server down it really affect my work as a grab driver... 😕

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  • 100GB data now 0 in less than 24 hrs, .. Help! 7

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    SHAARIMA

    Sye restart hp tdi...akaun dah pulih mcm biase...Thank a lot Yoodo 💕

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  • Where is my booster data .i spent rm22 for my data n call ..please give back my moneyy..YOODO..DONT BE LIKE THIS PLEASE..I TRUST YOU

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    LEE CHUN HOONG

    Still unable to call and no mobile data

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  • Now is 1200..but i still can't call out..what your solution..it's being hard here as my work involving fon call..please take action ASAP..

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    NUR SHUHADA BINTI ADAM

    semua jadi nothing left.. sampai bila kami kena tggu? line pon takda ni.. mcm mna nk dapat kepercayaan dari kami yg baru nk guna yoodo? legit ka?

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    AHMAD FIRDAUS BINSARDI

    not ok...nothing left from my plan... just renew 2 day ago..

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    SYUHAILA BINTIIBRAHIM

    The line still trouble... I,m just renew voice 3days ago but nothing left now... 😥😥

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    GOH SU MEI

    Yes, I still have no line, no data, no calls or messages. Money in my ewallet also disappeared. I have just paid for subscription yesterday....now all 0! I have submitted ticket for live chat but no response from there! Seriously your customer service is really bad. There is even no customer hotline number we can call for help. We can only wait helplessly...

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  • saya bnyak kerja tertangguh sebabkan line xde.. harpanye Yoodo bertanggungjawab dgn apa yg jadi. kalau boleh bagi ganti rugi dgn extra data

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  • Yoodo. I appreciated kalau dpt pampasan free sbulan instead of bg data lebih sbb data yg ade pon xhbs guna

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  • Extra data as an act of apologize for this madness maybe? Hahaha

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    Mohd kamarulnizam bin ismail

    Anyone try buy booster? i just want to know the result after you buy booster.

    Some of the user ask us to be patient is unaffected. So they don't know the disaster we face. haha. don't mad superuser. This problem really ruin our days. I can't connect to SSM to check Company Profile while on field work today, I can't connect to metatrader for forex trading. Today is my craziest day by yoodo system @ server down. Honestly, i can connect to internet, but with the basic speed data. How can I promote yoodo service to the others? If the basic speed data possible turn to high speed data maybe it`ll help us a bit. Is it possible @theJeff? haha

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  • Masih kosong kosong kosong kosong !!!!!!!!!!!!

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    LEE WYE JOE

    Hi yoodo, can you at least give an ESTIMATED timeframe for the complete fix? Your responses thus far really do not inspire confidence. This kind of outages happen at other Telco at most few hours but it's already almost 18 hours! Do some goodwill and enable the normal internet speed instead until the problem is fixed. Would you rather temporarily lose the revenue or completely lose your reputation? Also you seem to downplay the issue by saying " a small number of users affected". It certainly seem widespread to me based on all the complains here!

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  • Stupid yoodo service. Getting fixed? fixed only the subscription plan but the addon ? If you guys didnt put back the addon , I lose rm 32 because I topup 24gb after I renew the plan 2 days ago

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    FARAH FAZILA BINTI RAMLI

    Thank God. It's finally back!! Muchas gracias Yodoo team! This is the first time I'm facing this kind of problem.. Will use this telco, still! Thank you

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    GOH SU MEI

    My wallet balance is still 0. Should be rm20. Are you sure live chat works? More like dead chat to me. Live chat should function almost immediately, and not wait 1-2 days for response. If I had an emergency, I can't wait for 2 days for a response you know.
    Btw, nobody contacted me since yesterday after I submitted for live chat.

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    WILLDZONE DULAMID

    I just renew my data 2 day ago. Now its showing that nothing left on my data. Please solve this ASAP. I have much thing to do now

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  • Still not ok for me..can't make calls and can't access internet. I can't even access the yoodo app, as it stated server down.

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  • Your 'server down' problem really ruin my day.. 😔

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  • Restarting our device wont fix the problem. Already tried multiple times.

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