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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Try contact live chat for further assist

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    Azie Community Manager

    Hi GEORGE KUTTY A/L V E Simon have you tried updating the app (if there are update available?) 

    If you still cannot access the app do contact our live chat team for further assistance. I will raise a ticket for you as well 😊

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    GEORGE KUTTY A/L V E Simon
    So far no help from live chat 
    I guess huawei nova 2i is not compatible with yoodo app





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    SUZAIDEE BIN MOHD SHOM

    Hi, George. Your Huawei support Google Play Store?
    If yesy, please update it. If not, either Yoodo app via Huawei App Gallery not having the latest version. Therefore, you may need to look for the latest apk file. 
    Current versionof Yoodo app is 4.12.14. Do let us know what version currently you are running

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    GEORGE KUTTY A/L V E Simon
    Yes I have downloaded the Yoodo app from Google play store 
    It is the latest version of Yoodo 


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    GEORGE KUTTY A/L V E Simon
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    NUR LIANI BINTI SUHAIMI

    GEORGE KUTTY A/L V E Simon saya juga mengalami masalah yang sama seperti anda. Tidak tahu mengapa tidak boleh masuk dalam app. Sampai saya update app tetapi masih tidak boleh masuk. Sampai uninstall dan install kembali tetap sama.. Mohon yoodo kemas kini apa yang patut untuk user Android 

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    SUZAIDEE BIN MOHD SHOM

    So this is consider a very rare case. Hope Yoodo can look into it.

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    GEORGE KUTTY A/L V E Simon
    It has happened before with Huawei Nova 9SE and P50 Pro

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    Azie Community Manager

    Hi GEORGE KUTTY A/L V E Simon we apologize for the inconvenience. I've raised a ticket for you and it has been escalated to our Apps Team for further checking. 🙏

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