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  1. Yoodo
  2. Troubleshooting
  3. Resolving issues

Resolving issues

  • Download this file if you’re running iOS 12.1.2!
  • How do I limit my data usage?
  •  I am unable to order a new/replacement SIM. What do I do?
  • Is there an emergency number I can call if I have no data access?
  • What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?
  • How do I cancel my order if I accidentally ordered an extra SIM card?
  • I have received an invoice for renewal but there's no change in balance on my app dashboard! What do I do?
  • My plan has been auto renewed but my Data, Voice and SMS is still showing the old balance! What do I do?
  • Is there an emergency number I can call if I have no data access?
  • My data ran out incredibly fast! Why?
  • Why isn’t my phone getting a signal?
  • I lost my SIM and/or my phone, what do I do?
  • Why can’t I access my account on the website / Yoodo app?
  • My line has been inactive for a long time. Can I still use it?
  • How do I change my profile settings?
  • The app is unable to match my ID picture with my selfie and keeps failing. Help!
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