• Download this file if you’re running iOS 12.1.2!
• How do I limit my data usage?
• Is there an emergency number I can call if I have no data access?
• What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?
• How do I cancel my order if I accidentally ordered an extra SIM card?
• I have received an invoice for renewal but there's no change in balance on my app dashboard! What do I do?
• My plan has been auto renewed but my Data, Voice and SMS is still showing the old balance! What do I do?
• Is there an emergency number I can call if I have no data access?
• My data ran out incredibly fast! Why?
• Why isn’t my phone getting a signal?
• I lost my SIM and/or my phone, what do I do?
• Why can’t I access my account on the website / Yoodo app?
• My line has been inactive for a long time. Can I still use it?
• How do I change my profile settings?
• The app is unable to match my ID picture with my selfie and keeps failing. Help!