Blog Help Community Order a FREE SIM Download App
EN BM
Logo
EN BM
How Much?
Products
5G Unlimited High-Speed Add-ons Boosters Roaming & IDD Validity Extension Power Pass VoLTE & VoWiFi
Why Yoodo?
Reasons to Love Us Refer 2 Earn Yoodo Points
Campaigns
Roda Riang Raya 20GB for RM20 40% Off Add-Ons
Rewards
Yoodo Rewards Yoodo Deals
Switch to Yoodo
How To Sign Up How To Switch I want an eSIM
  • Help
  • Community
EN BM
EN Bahasa Melayu
Community Sign in
  1. Yoodo
  2. Troubleshooting
  3. Resolving issues

Resolving issues

  • Download this file if you’re running iOS 12.1.2!
  • How do I limit my data usage?
  •  I am unable to order a new/replacement SIM. What do I do?
  • Is there an emergency number I can call if I have no data access?
  • What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?
  • How do I cancel my order if I accidentally ordered an extra SIM card?
  • I have received an invoice for renewal but there's no change in balance on my app dashboard! What do I do?
  • My plan has been auto renewed but my Data, Voice and SMS is still showing the old balance! What do I do?
  • Is there an emergency number I can call if I have no data access?
  • My data ran out incredibly fast! Why?
  • Why isn’t my phone getting a signal?
  • I lost my SIM and/or my phone, what do I do?
  • Why can’t I access my account on the website / Yoodo app?
  • My line has been inactive for a long time. Can I still use it?
  • How do I change my profile settings?
  • The app is unable to match my ID picture with my selfie and keeps failing. Help!
Links
Order a FREE SIM I want an eSIM Lost my SIM Get Help Community
Company
About Us Contact Us Careers
Follow Us
Download the Yoodo App
Can’t find what you’re looking for?
Live Chat
(Mon - Fri 9am - 10pm)
(Sat, Sun & Pub. Hol 9am - 6pm)
WhatsApp: 011 - 5622 2222
(Mon - Fri 9am - 10pm)
(Sat, Sun & Pub. Hol 9am - 6pm)
Submit a ticket
Network Updates
Get assistance for unresolved complaints at Consumer Forum Malaysia (CFM)

Copyright © Celcom Berhad [Company No. 198801000113 (167469-A)]
Terms & Conditions
Privacy Notice
How Much?
5G Unlimited High-Speed Add-ons Boosters Roaming & IDD Validity Extension Power Pass VoLTE & VoWiFi
Reasons to Love Us Refer 2 Earn Yoodo Points
Roda Riang Raya 20GB for RM20 40% Off Add-Ons
Yoodo Rewards Yoodo Deals
How To Sign Up How To Switch I want an eSIM
Blog Help Community Order a FREE SIM

Download Yoodo