Compensation for Downtime

Follow

NOOR AISYAH BINTIMOHD RADZI

• March 20, 2021 07:07

Dear Yodoo, I would like to request for compensation during downtime. As per earlier notice that you guys provide, all services should not be affected during the maintenance period. But I was very frustrated because data and phone calls are all affected. Can you imagine how much I lost during that period since I'm an online seller and my job depend 100% on internet and phone calls. You need to compensate us. Please do something, or else I will launch a report to KPDNHEP.

2

• 

  Permanently deleted user

  • March 20, 2021 07:10

  Sokong for compensation 👍

  1

  Comment actions Permalink
• 

  NG SEA CHOOI

  • March 20, 2021 07:45

  Let's wait and c what yoodo do next. I don't think they will not provide compensation.

  0

  Comment actions Permalink
• 

  MUHAMMAD RASHID BIN MAHMUD

  • March 20, 2021 07:48

  Ala mengenai pampasan free data 2GB xde masalah bagi yoodo. Masalahnya kerugian pelanggan masa downtime tu lg banyak drpd pampasan tu. Berbaloi?

  0

  Comment actions Permalink
• 

  MOHD FAIZ BIN MD TAIB

  • March 20, 2021 08:02

  Betul tu rashid. Lagi2 time weekend selalu je yoodo buat hal

  1

  Comment actions Permalink
• 

  MUHAMMAD AMIRUL SYAZWANBIN MOHAMED REZAL

  • March 20, 2021 08:38

  Weekend kn ramai user dduk rumah tngok youtube dan netflix penggunaan internet terlalu bnyk sambutan sampai xcukup tangan line nk berputar😆😆...

  Hai rashid sihat ke tu? 🤭

  0

  Comment actions Permalink
• 

  lynfunks

  • March 22, 2021 02:21

  HI NOOR AISYAH BINTIMOHD RADZI, we apologize for the downtime and the issue has now been resolved and all Yoodo services – data, calls, SMS as well as the App have been restored. We hope your network is back to usual again.

  

  We understand that this incident affected a lot of users' daily lives, especially during a period when connectivity is essential, and we apologize for this. As such, all active Yoodo customers as of 20 March 2021 will be compensated with free 3GB of data. This will be automatically credited into your account from 12.01am onwards on Tuesday, 23 March 2021 (tomorrow).

  Thank you again for your patience, and rest assured we're already hard at work to ensure we are better equipped to handle these situations moving forward.

  1

  Comment actions Permalink
• 

  MUHAMMAD AMIRUL SYAZWANBIN MOHAMED REZAL

  • March 23, 2021 06:46

  Thanks yoodo for free 3GB ☺

  0

  Comment actions Permalink
• 

  NOOR AISYAH BINTIMOHD RADZI

  • March 23, 2021 09:13

  Thank you yoodo for the 3GB data and details explanations. I'm an unlimited data subscriber, so that 3GB means nothing to me. But it's okay, at least you did something.

  As to be win-win for us, it is good if you can extend our active period as a replacement for that 3 days downtime. Eg: extend for 3 days

  Thanks

  0

  Comment actions Permalink
• 

  lynfunks

  • March 24, 2021 08:22

  Hi again NOOR AISYAH BINTIMOHD RADZI, I'll be sure to pass your feedback along. We hope to always continue improving our services, and feedback straight from our users is the best way for us to grow. 

  Stay safe! 

  0

  Comment actions Permalink

Please sign in to leave a comment.