Compensation for Downtime

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9 comments

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    WONG MENG JIAN Superuser

    Sokong for compensation 👍

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    NG SEA CHOOI Superuser

    Let's wait and c what yoodo do next. I don't think they will not provide compensation.

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    MUHAMMAD RASHID BIN MAHMUD

    Ala mengenai pampasan free data 2GB xde masalah bagi yoodo. Masalahnya kerugian pelanggan masa downtime tu lg banyak drpd pampasan tu. Berbaloi?

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    MOHD FAIZ BIN MD TAIB

    Betul tu rashid. Lagi2 time weekend selalu je yoodo buat hal

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    MUHAMMAD AMIRUL SYAZWANBIN MOHAMED REZAL Superuser

    Weekend kn ramai user dduk rumah tngok youtube dan netflix penggunaan internet terlalu bnyk sambutan sampai xcukup tangan line nk berputar😆😆...

    Hai rashid sihat ke tu? 🤭

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    lynfunks

    HI NOOR AISYAH BINTIMOHD RADZI, we apologize for the downtime and the issue has now been resolved and all Yoodo services – data, calls, SMS as well as the App have been restored. We hope your network is back to usual again.

    We understand that this incident affected a lot of users' daily lives, especially during a period when connectivity is essential, and we apologize for this. As such, all active Yoodo customers as of 20 March 2021 will be compensated with free 3GB of data. This will be automatically credited into your account from 12.01am onwards on Tuesday, 23 March 2021 (tomorrow).

    Thank you again for your patience, and rest assured we're already hard at work to ensure we are better equipped to handle these situations moving forward.

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    MUHAMMAD AMIRUL SYAZWANBIN MOHAMED REZAL Superuser

    Thanks yoodo for free 3GB ☺

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    NOOR AISYAH BINTIMOHD RADZI

    Thank you yoodo for the 3GB data and details explanations. I'm an unlimited data subscriber, so that 3GB means nothing to me. But it's okay, at least you did something.

    As to be win-win for us, it is good if you can extend our active period as a replacement for that 3 days downtime. Eg: extend for 3 days

    Thanks

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    lynfunks

    Hi again NOOR AISYAH BINTIMOHD RADZI, I'll be sure to pass your feedback along. We hope to always continue improving our services, and feedback straight from our users is the best way for us to grow. 

    Stay safe! 

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