Yoodo Line recently is terrible

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LAI FONG WAH

• December 09, 2020 13:10

1. i couldn't redeem the 1gb free data after purchase, main page didn't change anything. (already updated to the latest version) 2. the connection is damn slow since few weeks ago, YouTube maximum only can stream 360p quality video, I'd tried using Digi hotspot, it can stream up to 1080p video with no lagging. but it has no problem while using speedtest apps. Just want to know what happens to Yoodo line....

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  Permanently deleted user

  • December 09, 2020 13:20

  Could be another app bugs, please try reboot to see is that OK?

  Otherwise, please contact Yoodo CS thru livechat button located in bottom of the app. 

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  CHAN CHEE HENG

  • December 09, 2020 13:32

  Me too, couldn't redeem free data n try many time already.

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  LAI FONG WAH

  • December 09, 2020 13:41

  I'd tried turn on and off airplane mode, restart my phone, problem still there, i don't think it's another apps issue, bcoz it should have the same problem when i using others line, but it has totally no problem while using others line. Therefore, i believe the problem was from Yoodo

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  SUZAIDEE BIN MOHD SHOM

  • December 09, 2020 14:17

  Hi guys, sorry for this issue. Lots of things may contribute to it. I do hope Yoodo will seriously look into it. As for the network issue hope Yoodo can push Celcom to fix it. For the time being try toggle your phone network setting 4G/ 3G and also your apn setting

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  LIM KUEW CHENG

  • December 09, 2020 14:40

  I also try setting 4g to 3g , reset , airplan mode, off phone still can't redeem free data

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  Permanently deleted user

  • December 09, 2020 15:09

  Servers facing some disruption for some users, don't worry just claim the 1gb it'll execute the order later. 

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  LAI FONG WAH

  • December 09, 2020 15:28

  not yet try to change apn setting, but already try turn 4g to 3g, a big disaster, totally no network to use. Wish Yoodo line can be stable like before.

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  JAN JUN KAI

  • December 10, 2020 03:00

  I reported my house area of slow connection to SKMM, and yoodo staff is great for following up, the reason is heavy network congestion at my area especially during evening till night time 6pm till 11pm, high speed plan but when speedtest only gets lesser than 3mbps, sometimes better abit 6mpbs. Yoodo staff informed me they will let the technical team upgrade the network capacity, hopefully will have better connection after this. Just sharing the info LAI FONG WAH , if you constantly having slow speed surfing, probably your area having heavy network congestion, suggest make report to yoodo and SKMM for Celcom to seriously start doing their job.

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  Permanently deleted user

  • December 10, 2020 03:18

  Good stories shared with us, I also did the same.

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  BEH TONG YU

  • December 10, 2020 03:28

  Please update Yoodo apps to latest version and try to redeem the free 1GB again.

  

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  MUHAMMAD RASHID BIN MAHMUD

  • December 10, 2020 03:31

  Fuhyoo baik terus ke SKMM 👍💪

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  TAN LAI GWAN

  • March 09, 2022 01:13

  What’s the maximum speed available

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  SUZAIDEE BIN MOHD SHOM

  • March 09, 2022 03:41

  Hi Lai Gwan, speed depend on the area and also time. The fastest I have come across around 150-200Mbps. But average I'll usually get around 10-30Mbps. We do have a special thread regarding speedtest. It's just for fun stuff we did among us in the community
  https://support.yoodo.com.my/hc/en-us/community/posts/900000082206--SPEEDTEST?page=1#comments

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  BEH TONG YU

  • March 09, 2022 06:29
  • Edited

  Yap TAN LAI GWAN. The actual speed depends to many factors like network connection, loads, distance from network tower, inside or outside building, smartphone.....

  But some users can get up to +-150Mbps for high speed plan.

  Average speed I'm usually get +- 30 Mbps

   

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  BEH TONG YU

  • March 09, 2022 06:31

  Yoodo user official telegram group

  https://t.me/YoodoMy

  

   

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