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SURACHAI A/L AIRAK

• March 23, 2021 02:21

So my question is regarding the Yoodo Live Chat. I don't know if there is a way but based on my search in the community, there's no answer for it. If there is, feel free to tell me.  

So, here's the situation (it all happens in the Yoodo app). Everytime I send a screenshot or a picture to the live chat with the staff and then I tap on that picture to view it, I can't seem to find a button to get back to the live chat. Meaning, once I tap the pic that I sent at the live chat, the pic will be there, taking my up my whole screen.

The only way to solve it is to close the yoodo app and reopen it but by that time, the live chat would've disappeared.

If there is no way for us to get back to the live chat after viewing the pic, maybe yoodo could consider making one? Idk.

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  BEH TONG YU Superuser

  • March 23, 2021 02:51

  Hi SURACHAI A/L AIRAK, sorry for any inconvenience caused.

  Do you try live chat via Google Chrome in desktop mode ? May be this will help you. Anyway way, thanks for your feedback. 

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  lynfunks

  • March 23, 2021 02:56

  Hi SURACHAI A/L AIRAK, thank you for bringing this to our attention! I've passed this on to the relevant team to improve on, and I'll keep you updated on this. Stay safe! 

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  SURACHAI A/L AIRAK

  • March 23, 2021 03:05

  Hey BEH TONG YU, oh, I haven't tried the desktop version in google chrome. Thanks for the suggestion! But I usually just access the live chat using the yoodo app since it's more convenient ahahaha but I will keep your suggestion in mind the next time I do a live chat. 

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  SURACHAI A/L AIRAK

  • March 23, 2021 03:06

  lynfunks Thank you. If there is a way that I am unaware of, feel free to tell me. 

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