Yoodo down for almost a day!!! What a joke!!!

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NG TEIK KHIM

• March 20, 2021 01:16

Hi Yoodo, do you want to explain to users why Yoodo down for almost a day? The engineer accidentally turn off the power plug? Yoodo office got fire? Hahahaha! Or fibre cable kena curi? At least learn from other telco give users/customer a proper explanation why down, I know you guys are new startup(consider new after 3 years?), be professional please, explain why down?

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  lynfunks

  • March 22, 2021 03:36
  • Edited

  Good Morning NG TEIK KHIM

  As a digital service provider we have fallen short on our promise to deliver you the best service and we sincerely apologise for all the inconvenience caused by the recent service disruption.

  
  The issue has now been resolved and all Yoodo services – data, calls, SMS as well as the App have been restored. While we are happy to say this, we owe you an explanation: https://www.facebook.com/yoodoMY/photos/a.1028445540628210/1965069270299161/

  We understand that this incident has disrupted your daily lives, especially at a period when connectivity is essential. We are truly sorry, and as a sincere attempt to seek forgiveness, all active Yoodo customers as of 20 March 2021 will be compensated with free 3GB of data. This will be automatically credited into your respective accounts from 12.01am onwards on Tuesday, 23 March 2021.
  
  More importantly, we want to assure you that we will learn from this experience and are already hard at work to ensure we are better equipped to handle these situations moving forward.

  Again, we apologise for any inconvenience caused and thank you for your patience. Take care and stay safe!

   

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  NG TEIK KHIM

  • March 22, 2021 03:35

  More importantly, we want to assure you that we will learn from this experience and are already hard at work to ensure we are better equipped to handle these situations moving forward.

  Hopefully can make me trust you guys again.

  lynfunks

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  lynfunks

  • March 22, 2021 03:36

  Hi NG TEIK KHIM, we'll do our best to regain your trust again, and thank you for giving us a chance to prove that. 

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  Permanently deleted user

  • March 20, 2021 04:17

  Sila hubungi Yoodo Livechat untuk bantuan teknikal. 

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