Was i the only one who have seen the list of yoodo customer service number yesterday when there were connection problem?

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13 comments

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    HANEEF HAZRAN BIN HAZMI Yoodo Staff

    Hi ANIS SORAYA BINTI JALILLUDDIN,
    In order to get through our customer service you must enter our live chat and our agent will get in touch with you. This is located at the bottom of the website under "Can't find what you're looking for?". Hope that helps!

    On another, how is your connection now? Are you still facing issues?

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    MOHD YUSRI BINMOHD

    Ya anipppp. Im facing the same problem since yesterday. Chat agent pon xreply. So what now?

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    HANEEF HAZRAN BIN HAZMI Yoodo Staff

    Hi MOHD YUSRI BINMOHD,
    Sorry for the inconvenience caused! May i ask, does your quota show 0 on the app dashboard?

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    ANDREW WONG TECK BOON

    Eh kawan. Chat cannot go thru. Data, phone all cannot use. Autobilling for next cycle tonight cannot cancel. I'm porting out just cancel my autobilling for me can ah? Don't main tipu la.

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    BEH TONG YU Superuser

    Hi ANDREW WONG TECK BOON, kindly contact live chat agent for further assistance.

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    BEH TONG YU Superuser

    Live chat also available on the bottom of Help page

    https://support.yoodo.com.my/hc/en-us

     

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    ANIS SORAYA BINTI JALILLUDDIN

    Who wants to wait 200+ que on the live chat then exit the app for a sec after a while and the page refreshes and you have to enter the chat again and still at 200th que?

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    ANIS SORAYA BINTI JALILLUDDIN

    We got our stuff to do also..

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  • Can someone from Yoodo pls clarify this matter. Lama sgt do,

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    LEE TSING YIN

    Useless customer service,terus x reply customer.GOOD SERVICE 👎🏻

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    P.P. Foong Superuser

    Alternative way is to Submit a Ticket.

    Hopefully can be mitigated soon.

     

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    NG SEA CHOOI Superuser

    Let's hope yoodo resolve the issue sooner. This is not good

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    lynfunks

    Good Morning everyone, how is everyone's network doing at the moment? 

    To clarify, Yoodo doesn't have any phone numbers to call and the only way to get in touch with us is via our Live Chat feature (all the way down on the website/app). Our care team is always on hand to help, even if there may be a bit of a wait- if that happens, just leave a comment or create a post on the Community page and someone from our team will try and get in touch with you soonest.

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