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  • Avatar
    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Hi.what a actual problem with your number.have u register yet

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    SOFEA ZUREEN BINTI ABDUL LATIF

    First i use yoodo.. then yesterday i port out my number to other telco.. suddenly i know the new telco i choose doesn’t support my phone.. now i want to use yoodo back. I still keep the old simcard yoodo.. and i also have the new one simcard yoodo..may i know which simcard i need to use back.. the conclusion is i still want to use my old number which is 0195779112

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    SOFEA ZUREEN BINTI ABDUL LATIF

    I have registered my new simcard yoodo and choose to keep my old number.. then when part of delivery or something after the address one.. it says that “error express delivery eligibility could not...”

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    Permanently deleted user

    Sorry, you need to order new Sim to MNP again.

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    SOFEA ZUREEN BINTI ABDUL LATIF

    I see.. if i order new simcard then i still can retrieve my old number as well?

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    SOFEA ZUREEN BINTI ABDUL LATIF

    I want to order a new simcard.. still cannot :’(

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    BEH TONG YU

    Hi SOFEA ZUREEN BINTI ABDUL LATIF, the old SIM card can't use again. You need to order new SIM and do the MNP process again.

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Yes I understand that.. another problem is my account when i want to make an order the new Sim it says “Error express delivery..”

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Is that mean i need to make a new account?

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    SOFEA ZUREEN BINTI ABDUL LATIF

    If need to make a new account for new Sim can yoodo transfer back my money inside my princesszureen77@gmail.com account to my bank account?

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  • Avatar
    MUHAMMAD RASHID BIN MAHMUD

    Macam² ragam la haiiii 🤣

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  • Avatar
    BEH TONG YU

    Hi SOFEA ZUREEN BINTI ABDUL LATIF, yes ordering new SIM having some technical issues now. And you can live chat to change your account email address.

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    Permanently deleted user

    New Sim can MNP your same number again, Yoodo wallet balance is not transferable.

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  • Avatar
    CHING KIT MENG

    If i not mistake, if u want to use back your old number, u need to active it with your new Telco first, then request port out (MNP to yoodo). Then register with new yoodo sim card

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  • Avatar
    WANDY BIN YUSRAN

    Kna order sim dulu ..tpi skrng system x leh order  tggu fix dari yoodo team

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS

    Hai SOFEA ZUREEN BINTI ABDUL LATIF, please dont share your detail like no hp and email. You can edit your post to delete the detail.

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS

    Biasanya kena stay minimum 30 hari baru boleh port in balik ke Yoodo. Boleh tanya balik dengan telco baru untuk kepastian. sementara tu boleh order SIM baru ataupun pergi ke 99 Speedmart untuk dapatkan SIM Yoodo.

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  • Avatar
    NG SEA CHOOI

    99Speedmart ada jual RM2..

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Ok terima kasih abang abang semua :D

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Jadi saya punya rm43 tu melayang jelah ea sbb takleh nak transfer balik..

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  • Avatar
    SOFEA ZUREEN BINTI ABDUL LATIF

    Takpelah tahun baru nombor baru la agaknya :D

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Kalau saya nak guna account princesszureen77@gmail.com tapi tukar nombor baru.. boleh tak??

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  • Avatar
    BEH TONG YU

    Hi SOFEA ZUREEN BINTI ABDUL LATIF, sila live chat untuk tukar email account. Kemudian aktifkan SIM baru dengan number baru.

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    SOFEA ZUREEN BINTI ABDUL LATIF

    Hi yoodo, macam mana nak live chat ye?

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  • Avatar
    CHING KIT MENG

    Hi Sofea, buka yoodo apps, klik logo tanda soal di  kanan bawah sekali. Pastu halaman baru terus skrol ke bawah sekali, tekan je button livr chat. Hanya sah pada masa tertera saja ye. 

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  • Avatar
    FOONG RUI BIN

    Use back the same Yoodo account to register the new SIM.

    The money is with the account. As long as account not yet terminated, it is still there.

     

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  • Avatar
    SUZAIDEE BIN MOHD SHOM

    Salam Sofea,
    You can still use that number. Just need to port the number back to Yoodo. But since you just moved to another telco you may need to see what is their tnc. Like others said, you may need to wait for 30 days. If that's the case just wait for that grace period to be over. Once it's over just request for MNP. Make sure you read properly your telco tnc, for smooth MNP. Things such as contract and billing may halt your MNP process.

    As for your Yoodo account, your wallet amount still gonna be there for maximum of 30 days (if you don't have any active line with Yoodo). If you don't have any active line, my advice is just register another line with Yoodo as to make sure your Yoodo wallet balance not forfeit. You can choose the cheapest plan (SMS) for only RM3. 

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