Yoodo Unlimited or Remain Unchanged? What's your thoughts?

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327 comments

  • Official comment
    Avatar
    theJeff Yoodo Staff

    Thanks everyone for your input! 

    to summarize so far;

    It's pretty clear that the majority wants Unlimited Data.

    And in general, those who said No, along with others offered additional suggestions/feedbacks has said that we (yoodo) should remain (yoodo) in offering the options for our users to pick the current customization OR unlimited data (maybe with different speed cap option and price and hotspot options?). 

    These are previous insights! Thank you again for being active in engaging with us, appreciate it much!

    I will pass on these to the team as we decide on this further. Again, not guaranteeing we're gonna do this ya! But we've been seriously considering it! Thankssss

    Jeff

     

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  • Avatar
    Permanently deleted user

    FYI, Rm20 is temporary promo, Yoodo data is considered expensive if without promo.

    While every Telcos offer UNLIMITED and if Yoodo still remain like this biz model, it's will be hard to survives in coming days. 

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  • Avatar
    MUHAMMAD IZZUL FAIZIEBIN MD YAZID

    Give 2 option for user. Like Celcom Mega, have two option.
    1. Quota (which is the current plan) for user who like speed over quantity.
    2. Unlimited (new) with customisable speed plan with free capped hotspot during office hour.
            1Mbps = RM20
            3Mbps = RM38
            5Mbps = RM68

    No more than 5Mbps since we really dont want FUP as 6Mbps and above is very easy to reach more than 400GB a month. You know, Yellow 10Mbps can be abused to 1TB a month as they use for download, and backup again to their cloud drive, which 1Tb hardisk can be afford affordably.

    I think my suggestion is a win win. Free hotspot during office hour I think is very attractive for people who use hotspot at their office. Hence, may attract Yellow user (who usually use internet at office) to MNP. Good for student also. Currently they have problem during class cannot hotspot once quota depleted. Talking about Orange, Red, Blue etc etc

    Another suggestion, also sell addon in unlimited option (still 20gb) for those who want speed on special application. Because ehem some apps need very fast internet to load like IG, Facebook, PUBG. Who like to wait patiently for 800MB pubg update?

    Regarding hotspot, I think another user can discuss for reasonable price.

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  • Avatar
    TEOH

    dear yoodo, we Love u so much...

    I really appreciate when Yoodo users are given such an opportunity to speak out and express opinions. Unlike other telcos that implement without asking the opinion of users. And there are those who hide the terms and conditions (fair usage policy), I think this is a bad attitude.

    Back to this topic...with regard to this unlimited data I also agree like other friends. in the hope that yoodo retains the authenticity of Yoodo and keep the promos trend (Yoodo style) and bring new one (unlimited). this will give users the freedom to choose and at the same time attract more new users.

    I VOTE YES FOR UNLIMITED DATA !

    please vote my comment also, thank you and love you. ❤️

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  • Avatar
    theJeff Yoodo Staff

    Thanks again for all the suggestions guys! 

    YOODO UNLIMITED is now available! Just update the app for the options!

    We've fit in as many of your suggestions as possible (the majority), you can still customize your plan as usual, or choose unlimited, even on unlimited you can still customize it further! Really, #youdoitbetter hope this will fit your needs even more!

    Here's all the FAQs around Yoodo Unlimited > https://support.yoodo.com.my/hc/en-us/sections/900000438163-Unlimited-Plan

    Official comms will be out later today :)

    but the guys have posted their screenshots etc here > https://support.yoodo.com.my/hc/en-us/community/posts/900001456783

     

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  • Avatar
    theJeff Yoodo Staff

    hi MOHAMED HAMZANI BIN MOHAMED IZZAMUDIN, thanks for the feedback and suggestion!

    Always love our community cause they can be open and engage with us like this :)

    the main part is that your call options right? Since unlike many of the users that we have, yoodo use voice calls a lot, more than an hour a month at least.

    So our Unlimited plan, is designed based on the many many request we've gotten, and also from the thread where I asked users about it for their feedback first. Conclusion was, Data is what everyone used, they wanted unlimited, no FUP, no one used calls but just incase, wanted a lil bit! ... maka lahirlah Unlimited Yoodo, RM 35, comes with 3mbps Unlimited Data + 50mins Calls.

    For majority of users, this is enough or more than enough, but you're different. That's why at Yoodo we can customize what we want, you want more, just add, maybe you don't need unlimited Data, but more calls, then pick the best that suits your needs.

    While we're the most customizable Telco in Malaysia, and maybe Asia (cough), doesn't mean it works for everyone also. like the other telco options you gave, we always say, if that fits their needs, by all means go for it! Always prioritize coverage and speed at your area before picking a Telco! and then pick the ones you love the most. 

    Lasttllyyyy... Unlimited Calls, something we didn't consider for now cause our call rates are amongst the most competitive in the market, for reals! BUT, I will bring it up to the team, maybe in the future, after some months of data, we might review the Unlimited Plans we have to include more Calls OR have different bundles that includes higher Call quotas ya :)

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  • Avatar
    Permanently deleted user

    Yes Yes Yes for UNLIMITED 😍😍😍

    Can let's users choose unlimited 512kbps, 1Mbps, 3Mbps, 5Mbps or Full Speed, this will be hassle free than addon broken. 

    We're also OK with soft caps of FUP policy example 100GB per months then throttled to 128kbps unlimited. 

    Call and SMS can PAYU charges (20 sen/mins, 10sen/sms) deducted from wallets of buy plans in advance for cheapest rates.

    Allow users send 5-digits sms to Banks and Govts.

    #YouDOITBETTER 

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  • Avatar
    theJeff Yoodo Staff

    DANIEL AMBROSIUS lol legit been coughing past days but better now :P


    MUHAMMAD RASHID BIN MAHMUD not right now bro, Unlimited Data is still new, maybe after a few months, we'll revisit this if there's a need :)

     

    SUZAIDEE BIN MOHD SHOM nahh don't need to thank me! I love engaging with everyone here, when someone takes time to write a long post/reply, replying them is the least way to show we respect our community! And yes, everyone love Unlimited! haha see la how .. #neversaynever :D

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  • Avatar
    LIM CHEN WEI

    Yes for unlimited plan as an additional option in Yoodo while maintaining the customization features. Same like what Celcom did with their Mega Plans. I used Yoodo since March 2018 and I was happy with Yoodo except for some unexpected network disturbance. Limited is not an issues for me till MCO started. My residential area is quite rural and do not have fibre network support. I can barely get 7 to 8 Mbps with Yoodo and it is sufficient for my daily usage with 10GB data per month before MCO. However, due to MCO I utilize 90% of my quota just for E-Learning and this is not a good sign as my quota is definitely not sufficient for usage if the situation persists. Unlimited for sure will have some terms and regulations for usage, I clearly understand that. Hope Yoodo will released the clear T&R before releasing unlimited plans to us. 

    Lastly is my opinion towards the unlimited plan if Yoodo decided to introduce it, 5Mbps maximum speed with Clearly Mentioned FUP within 50 to 100GB per month with unlimited hotspot calculated into the FUP. This can prevent abuse on the Yoodo network ensuring all users able to use the network in a non congested situation.

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  • Avatar
    theJeff Yoodo Staff

    hi HASRUL BIN PUDDIN, thanks for your input. I've seen your post on this on another thread as well. We don't have a service outage at this moment, it's an isolated issue that you're facing. If you have already got in touch with our care team as per few of the suggestions so far, then they will escalate and get our network team to check accordingly.

    There's no telco with perfect coverage in Malaysia, even when there's coverage it doesn't guarantee highest speed, there's too many variables like density, how far from the towel, which area you're facing (buildings, walls etc). All telcos are and will continue to upgrade what's necessary to reach 100% at some point, right now we're on Celcom which has the widest 4G LTE coverage in Malaysia, but still there are which fall under what I described above. 

    At the end of day, you're the customer, #youdoitbetter , pick one that works best in your home/office that fits the bill as well ya. Hope that clarifies :)

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  • Avatar
    JAN JUN KAI

    MUHAMMAD FARIS BIN YAHYA wah stidi mai bossku cakap Bahasa Sarawak / Sabah. Hehehehe good job.

    SUZAIDEE BIN MOHD SHOM thanks bossku, just active on the topic im interested with and sharing my sikit sikit knowledge and my 2 sen. Thanks for the encouragement bossku.

     

     

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  • Avatar
    FOONG PENG PIAW

    The quota will need to be in terabytes unit in 5G era if it is not unlimited.

     

     

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  • Avatar
    CHANGKI BINTI AWANG ANAK

    I say YES !

    I was born as a Yoodo user from then until now because of very interesting promo data .. 20GB, 3X promo data, etc .. which is not available on other telcos ... Yoodo has its own trademark. And to make this new unlimited plan a success, i really hope Yoodo please do not change Yoodo trend that always provides promotion to users,.. once again for reminds, please do not change or remove the trend of Yoodo which always provides data promotion.
    So consumers/Yoodorian have the freedom to choose, because not everyone likes unlimited plans and vice versa...

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  • Avatar
    MUHAMMAD EHSAANI BINZAINAL ABIDIN

    YES please! add option for unlimited data with various speed cap for various price such as

    rm10-2mbps /monthly
    rm15-3mbps /monthly
    rm50-10mbps /monthly
    rm80-no speed cap/monthly

    these are my suggestion only...peace

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  • Avatar
    JAN JUN KAI

    the power of yoodo which actually listened to their beloved and loyalty users.

    Users love it and stays loyalty, and yoodo gets bigger and stronger.

    Thats what u get from listening to us dear yoodo. expect influx of new users coming in!

    Power to yoodo! (but dont forget to improve stability!) Cheers!

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  • Hi Jeff...

    YES I love the unlimited data, even it was introduced way earlier before I leave my comment today. However, i'm on evaluation period, still for the offer... with the competitors.

     

    Digi Prepaid - RM35 Unlimited Data 3mbps, unlimited domestic calls, no hotspot

    Celcom Xpax - RM35 Unlimited Data 3mbps, unlimited domestic calls, 3GB Hotspot

    Hotlink Prepaid - RM35 Unlimited Data 3mbps, unlimited domestic calls, no hotspot + 10% google play / apple store discount

    UMobile Prepaid - RM35, Unlimited Data 6mbps, unlimited domestic calls, 6GB hotspot + insurance

    --------------

    Yoodo - RM35, unlimited data 3mbps, 50mins domestic calls, 2GB Hotspot data + 2GB roaming data (which we do not know where to use...)

    In order to get so called "unlimited calls" we hve to add extra RM12 for 2000 minutes. So, total RM47 to get equally unlimited data + unlimited calls...

    I understand Yoodo is not on the 'unlimited' POV since very beginngin... even if we dont have unlimited calls, I appreciate yoodo to consider on the call bundle... 200 minutes for RM9 is kinda expensive compared to 2000 minutes for RM12. Yes the price different is just RM3, but I will definitely use more than 200 minutes, but never go for 2000 minutes. I do hope Yoodo could consider this...

    So, from the overview, are we on the loosing side? #kiddin. Jeff, how can I change my display name to a nickname, appreciate your assistance too.

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  • Avatar
    JAN JUN KAI

    i always love reading theJeff long post reply, full of information.

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  • Avatar
    MUHAMMAD FARIS BIN YAHYA

    me too

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  • Avatar
    SUZAIDEE BIN MOHD SHOM

    Buka senang nak jaga komuniti. Dulu saya pernah kenal seseorang yang jaga lowyat.net. memang kerja meghadap komputer je.
    Tapi kalo Yoodo ada kerja kosong jaga komuniti ok jugak ye... oh ya, anip kan ada 😆. Mana Anip ni, lama menghilang 😆

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  • Avatar
    theJeff Yoodo Staff

    haha Juls part of special program to help fresh grads, she's no longer with Yoodo, got a different permanent job already! 

    Anip is around, maybe busy past week la .. later I remind him! haha new contest :P

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  • Avatar
    SUZAIDEE BIN MOHD SHOM

    I'm happy with the current plan. But to remain competitive I think Yoodo should also offer a different package for unlimited. Make it super attractive such as unlimited with additional add on for gila gila punya speed 😆.

    Therefore my vote is YES 👍🏻

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  • Avatar
    CHAN KIN FAI

    To me (and to many I guess), only Hotspot matters. But I know unlimited Hotspot is unrealistic at least for now, 

    So I'd say yes and add capped speed for Hotspot. It's meaningless to have unlimited data but limited Hotspot data like other telcos, their "unlimited data" sounds like cheating. 

     

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  • Avatar
    MUHAMMAD IZZUL FAIZIEBIN MD YAZID

    lets keep the suggestion for quality over quantity guys. we dont want Celcom infrastructure to have bad congestion turned to worse.

    lets make Yoodo A Niche Market that gives quality, and Dont Copy Orange Who Gives Speed Over Quality.

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  • Avatar
    WANDY BIN YUSRAN

    Can make unlimited .. and other can customize.. so all fair to all customers yoodo.. they can choose...😁

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  • Avatar
    MUHAMMAD EHSAANI BINZAINAL ABIDIN

    give user option, keep the current customizable plan and add unlimited option

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  • Avatar
    ERNA IRFAN BIN PARSADA

    I will vote for no, i only use yoodo in my modem at home, looking how other telco add restriction to the hotspot usage, is is right to assume that yoodo will do the same. I suggest that yoodo just add a new option (data, call, sms), just add unlimited internet, and the old data option will be hotspot friendly while the unlimited has no hotspot. Of course this option can be select individually and not tied to each other.

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  • Avatar
    RAJENDRA PRASAD SAPKOTA

    Don't change But u can add the unlimited data plan as a option.

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  • Avatar
    NORHISYAM BIN CHE MAT

    Both.

    We still can choose for any data and unlimited data.

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  • Avatar
    SUZAIDEE BIN MOHD SHOM

    Guys, don't loose focus for this thread... YES or NO

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  • Avatar
    SHAHROL BIN JAMAH

    Saya lite user tp sometime perlu juga guna internet waktu kerja.. Kalau dlm hrga rm20 (asalkan capped jgn la bawah 2mbps) pun kira bbaloi bagi kmi.. 😊

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