[Update: FIXED @ 4am, 27th Aug] Intermittent Yoodo App Services Unavailable

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theJeff Yoodo Staff

• August 26, 2020 23:00
• Edited

Hi guys, the issue was fixed slightly over midnight and we've seen all systems being stable and accessible to all.

If you still having any Yoodo App issues, please do restart your device, or turn/off airplane mode to reset the app. If still persists then please do get in touch with us via Live Chat. 

thank you for your patience, 

Jeff

 

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Hi everyone, we realize quite a few of you are still facing this issue. Our tech team is working to solve this soonest possible.

Voice, Data, SMS services are not affected.

If you can, do try to restart your device, and/or on airplane mode and back. Perhaps try more than once. If still can't then you're one of the affected ones for the moment. 

Yoodo App services include, top-up to wallet, new registration, checking the balance on the dashboard and anything on dashboard. 

IF your plan renewal is set to auto, then it shouldn't be affected even if you can't see the dashboard.

Also, if you've reloaded your account, or reloaded twice cause didn't see the balance or anything like that, please get in touch with our care team and they should be able to refund that for you.

Apologize for the inconvenience caused, hopefully we'll be back up and running in no time! Thanks for your patience

Jeff

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  MUHAMMAD RASHID BIN MAHMUD

  • August 26, 2020 14:54

  Huhu. Berapa kali dah jadi tahun ni saja 😑

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  CHING KIT MENG

  • August 26, 2020 15:11

  Kesulitan amat dikesali

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  FOONG RUI BIN

  • August 26, 2020 17:22

  

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  AU YONG SIEW KHIN

  • August 26, 2020 18:36

  Already more than 24 hours and the issue is still not fixed. l could not redeem free daily 1GB data.

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  DENJAYNAVEER ASLAM BIN TANJUI

  • August 26, 2020 18:55

  Hi AU YONG SIEW KHIN

  Just now i can redeem it..

  

   

  Have you try relogin your account?.. if yes, maybe your account still affected. Btw, please submit a report by ticket here: https://support.yoodo.com.my/hc/en-us/requests/new

  The support team will check for you, and sorry for the inconvenience ya

   

   

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  NG SEA CHOOI

  • August 26, 2020 21:47

  Try ff and on flight mode then redeem your free 1gb.

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  AU YONG SIEW KHIN

  • August 26, 2020 22:12

  Done all the steps, uninstall and install, flight mode off and on, log out & log in. It prompts the error message below. Anyway, thanks everyone for replies.

  “Free pass can be redeemed only once in the last 24 hours”

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  HO CHIEW KIM

  • August 26, 2020 22:36

  Hi Au. Did u just renew your plan?. It will need 24 hr later before u can redeem the free 1gb.

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  theJeff Yoodo Staff

  • August 26, 2020 22:57

  hi AU YONG SIEW KHIN, yup it's only once in 24hours. That's how it's designed for use. Also to note, the free 1Gb daily is not for social media or videos (youtube) etc ya, only for Gov portals

  more info from mcmc : https://www.thestar.com.my/tech/tech-news/2020/07/01/mcmc-free-daily-1gb-internet-data-for-productivity-and-information-now-valid-for-24-hours

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  JAN JUN KAI

  • August 27, 2020 01:05

  @theJeff any compensation for this issue?

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  theJeff Yoodo Staff

  • August 27, 2020 01:46

  Hi JAN JUN KAI, no compensation, there was no disruption to our services actually, only the app wasn't accessible to some users :)

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  Permanently deleted user

  • August 27, 2020 02:18

  Hopefully Yoodo can prevent these issues in future, otherwise provide alternative solutions during backend server outages.

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  NG SEA CHOOI

  • August 27, 2020 02:29

  Agreed. there are no services interruption but the scare (wallet missing; updated plan not showing up) and inconvenience to user is a problem. Hope Yoodo can improve in the future.

   

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • August 27, 2020 03:14

  Agree with Oppa.

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  NURUL AZIRA BINTI OSMAN

  • August 27, 2020 04:31

  Kenapa dah renew still offline ??

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • August 27, 2020 04:57

  hai NURUL AZIRA BINTI OSMAN , renew tu dah berjaya? Dashboard ada tunjukkan plan yang diambil?

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  NURUL AZIRA BINTI OSMAN

  • August 27, 2020 05:03

  Semalam dapat email transaction success then tadi dapat email transaction tak berjaya , duit dah tolak 🤔 bila nak topup lagi plannya jadi mahel pulak 😢

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  NURUL AZIRA BINTI OSMAN

  • August 27, 2020 05:04

  dashboard pun tak tunjuk apa2 plan kosong

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  BEH TONG YU

  • August 27, 2020 05:09

  Hi NURUL AZIRA BINTI OSMAN, sila cuba on off airplane mode atau restart phone. Jika masih manghadapi masalah yang sama segara laporkan kepada live chat agent untuk bantuan teknikal.

  

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • August 27, 2020 05:28

  Kalau macam tu, segera hubungi Yoodo Live chat macam yang BEH TONG YU kasi tu.

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