Yoodo Services Temporarily Unavailable: 8th June

Comments

292 comments

  • Official comment
    Avatar
    theJeff Yoodo Staff

    hi everyone! apologize again for the 2nd network down. It's the first time for us to have this sort of issue with network, and then app services one after another (or both for quite a while).

    Understand your frustrations, our tech team has been working actively to speed up fix and while it's okay for many, a lot of our users are still affected. In the meantime, do reset your network (flight mode and back) to try again. All our services is available (Voice/Data/SMS), except Yoodo App at this moment (app for renewal, new registration, booster purchase etc) 

    You can also reach out to our Care team via Live Chat if need more info or help. Thanks and appreciate your patience

    Update: 4.50pm

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  • Avatar
    MUHAMAD FADDLI BINSYAMSUL

    Please compensate us later with good plan/deal/offer

    14
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    MOHAMAD FIRDAUS BIN BUANG

    Apa free gift dr yoodo..??da 8 jam xbole guna line..hari cuti ni org nk guna hp..nasib ada unifi..keluar dr rumah takkan nk bawak modem ikut skali..panjang wire nk tarik..

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  • Avatar
    KHALID AL-WALID BINABU BAKAR

    Compensation is in order, do the right thing, Yoodo.

    If we fail to topup our account in time, our line will be cut off immediately.

    But if you fail to provide services we paid for, you just gonna apologize for any inconveniences caused?

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  • Avatar
    AHMADHAMIDUDDIN BIN NADRI

    mantap x tau nak cakap apa

    4
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    MOHAMAD BIN BOLHASSAN

    Tak sangka kan yoodo selama ini aku do puji puji... Dah pandai buat hal la pulak...

    4
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    NOR ZULHISYAMBIN ZULKHARNAIN

    Tlg cepat sy bekerja melalui internet

    3
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    FIRDAUS BIN MD DESA

    9 jam dah kot dah boleh cabut pasang balik 1 pencawang

    3
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  • I am in charge of Covid patients 24/7 starting today. So my phone must be on at all times, as I can be called at any time to go to the hospital. If you would have told me earlier, at least I prepare myself adequately. Ni hospital nak call I pun x boleh.
    Lifes are at stake here yoodo!

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    ALAN TEH KEE HEAN

    This is BAAAADDDD

    2
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    AZRUL FAHMY BIN A NUAR

    Alamak line takde.. ingatkan bil tertunggak.. topup yoodo wallet rm100.. tak masuk2 jugak duit.. dalam bank dah potong.. please do some things yoodo

    2
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  • Mak aii, patut laa dri tgh malam tdi 3g je..call out pun xboleh 🤦🏻‍♂️
    ingt hp rosak.. Yoodo must extend due date plan payment for the day it manteinance or out of service and give something good for their user if their make a good business plan after this such as discount or cheaper unlimited data plan after this. Hopefully 🤔

    2
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  • Avatar
    EZZAQ SYAHZREEN BIN JAILANI

    Semenyih punn..ni sambung tido lagi sejam dua..harap2 celik je mata line okay ya

    2
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  • Avatar
    TAN DU SIN

    Having shock why suddenly line got problem, data baru renew but cannot use. Since yesterday midnight til now. Penang area.

    2
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    MOHAMMAD AIMAN BIN HAMZAH

    Cmon yoodo...im a frontliner, im oncall somemore today...cannot make outgoing call and no internet access...please fix this issue ASAP!!!! 🤦🏻‍♂️

    Thought of changing to another telco already 🤦🏻‍♂️

    2
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  • Avatar
    FARHAN BIN ABDULLAH

    Coverage is better now. Please solve yoodo apps page. Thank you yoodo team. Much appriciated.

    2
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  • Avatar
    ROOSEVELT KOH CHING JOO

    Denja, the app isn't working and it has become worse with that "server not available" message.

    You've jumped the gun in announcing that app is restored. Please check everything before making such embarrassing statement.

    2
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  • Avatar
    theJeff Yoodo Staff

    hi MOHD FAIZ BIN MD TAIB , I've raised a ticket for you, do get in touch with our care team via live chat for your powerpass refund ya.

    As for deleting post, I've only deleted 2 post entire day, that's for spam, profanity or anything that shares personal phone details etc. As frustrating as today has been and I totally understand how it feels in wanting to let you the frustration, but this community is still a family friendly place, hope everyone understand as well :)

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  • Avatar
    MOHD MAAROF BINNAJAMUDIN Superuser

    CHONG ZHI FUNG

    2
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    MOHD MAAROF BINNAJAMUDIN Superuser

    ya sila contact live chat lagi esok

    2
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  • Avatar
    MOHAMMAD AIMAN BIN ISHAK

    No internet, unable to call out. PJS1 area

    1
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  • Avatar
    NUR IFFAH BINTI SAZALI

    Aduhhh, susah laa macam ni. Tiba2 down

    1
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  • Avatar
    MOHD SHAFIZUL EFENDYBIN JALIL

    Line terkejut kot sbb dah bleh rentas negeri..

    hehehe it ok yoodo team..

    Take your time..
    But dont forget free gift.. hehehe

    1
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    HUZIR BIN MOHDAZ:

    tolong la repairrr . nak rentas negeri niiii

    1
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    MOHD HAZMI BINMAT OMAR

    Nak down ,bagi la notis dulu.main down je...kite plk pening.nak col keluar pn tak boleh. Ingt kan henset yg problem.

    1
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    MAMENDRAN RAJ A/L RANGARAJ

    Penang line down. Please don’t forget to compensate us. Thanks !

    1
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    NOORHAFIEZA BINTIISMAIL

    IVE BEEN PATIENCE SINCE LAST NIGHT TRUST THE TEAM TO FIX IT BUT BANGUN PAGI STILL “Oh Dear!” WTH YOODO DOWNTIME LAMA GILA. I NEED TO WORK AT 9. HOW???

    1
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  • Avatar
    MOHAMAD YAZID BINSABIYAH

    rasa macam kena troll.

    niat nak cari telco alternatif yang lebih baik untuk pakai kat rumah untuk buat kerja. so bila survey Yoodo macam pilihan yang terbaik.

    Baru aktifkan Yoodo malam tadi, dapat lah pakai dalam sejam dua, baru nak rasa puas hati dan mula nak lekehkan telco lama...tup2 line telco baru takde dan bila check kat app dapat 'nothing left on data'...apaaaa halllll???

    tunggu 1jam..2jam..3jam..sampai la ke pagi ni. hampeh..

    pagi ni terpaksa lah tebalkan muka bergantung harap pada telco lama untuk guna Internet.

    walaupun tak mantap mana tapi stabil tak pernah lagi line lesap lama2 macam Yoodo ni.

    Adeh. frust betul la. kembali setia ke telco lama la nampaknya.

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  • Avatar
    MAS HEZRIN BIN MD SALMI

    Masalah start jam 12am, tapi baru pagi ni nak notify. Kepala bapak dia! If korang dah tau ada masalah, notify teruslah. At least users tau. Ni dah camni, ayat kliche korang sekadar maaf dan technical team tengah work out. Sebelum guna ayat tu, korang patut broadcast dulu mesej kata ada outage. After 7-8 hours baru nak bilang kitorang? Cuba kalau users lambat bayar? Laju aje korang barred / potong line. Tapi bila kena kat batang idong korang? Maaf aje... Tu pun berjam nak tunggu. Aku tengah work from home guna hotspot kat laptop, tetiba disconnected. Nasib baik ada primary line. Kalu tak masak ape aku nak jawab dengan boss aku. Yang kena maki aku jugak. Yang kena tolak gaji aku jugak. Korang?? Maaf maaf... Poooodahh! Dah la cepat sikitlah kasi settle. Apa lembab naa Infra dengan Network team korang ni?

    Jangan lupa, aku sebagai wakil users demand a compensation. Free bil satu bulan atau equivalent. Ni sebab korang tak reti nak notify / broadcast kat user.

    Aku ni bukan jenis yang suka marah-marah. Tapi kalau dah camni, sapa tak bising? Lagi time PKP ni duit nak tapi cara korang treat kastemer korang masih kat third world punye mind set. Kasi improve with compensationlaa baru orang hepi...

    1
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  • Avatar
    SYED RASHDAN BINSYED MUBARAK

    Selama aku guna Yoodo ini dah Kali ke 2 masalah timbul tidak boleh call Dan tiada Data. What the Fish head laaa Yoodo ni....kesan Dan akibat Telco provider yg menumpang Telco lain

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