Yoodo Services Temporarily Unavailable: 8th June
hi everyone! apologize again for the 2nd network down. It's the first time for us to have this sort of issue with network, and then app services one after another (or both for quite a while).
Understand your frustrations, our tech team has been working actively to speed up fix and while it's okay for many, a lot of our users are still affected. In the meantime, do reset your network (flight mode and back) to try again. All our services is available (Voice/Data/SMS), except Yoodo App at this moment (app for renewal, new registration, booster purchase etc)
You can also reach out to our Care team via Live Chat if need more info or help. Thanks and appreciate your patience
Update: 4.50pm
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Hi guys,
Apologize for the inconvenience. Our Tech team is working to resolve this. I'll update here if there's any new progress. Thanks
[updated 7am]
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Official comment
hi everyone! apologize again for the 2nd network down. It's the first time for us to have this sort of issue with network, and then app services one after another (or both for quite a while).
Understand your frustrations, our tech team has been working actively to speed up fix and while it's okay for many, a lot of our users are still affected. In the meantime, do reset your network (flight mode and back) to try again. All our services is available (Voice/Data/SMS), except Yoodo App at this moment (app for renewal, new registration, booster purchase etc)
You can also reach out to our Care team via Live Chat if need more info or help. Thanks and appreciate your patience
Update: 4.50pmComment actions -
I am in charge of Covid patients 24/7 starting today. So my phone must be on at all times, as I can be called at any time to go to the hospital. If you would have told me earlier, at least I prepare myself adequately. Ni hospital nak call I pun x boleh.
Lifes are at stake here yoodo! -
Mak aii, patut laa dri tgh malam tdi 3g je..call out pun xboleh 🤦🏻♂️
ingt hp rosak.. Yoodo must extend due date plan payment for the day it manteinance or out of service and give something good for their user if their make a good business plan after this such as discount or cheaper unlimited data plan after this. Hopefully 🤔 -
hi MOHD FAIZ BIN MD TAIB , I've raised a ticket for you, do get in touch with our care team via live chat for your powerpass refund ya.
As for deleting post, I've only deleted 2 post entire day, that's for spam, profanity or anything that shares personal phone details etc. As frustrating as today has been and I totally understand how it feels in wanting to let you the frustration, but this community is still a family friendly place, hope everyone understand as well :)
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rasa macam kena troll.
niat nak cari telco alternatif yang lebih baik untuk pakai kat rumah untuk buat kerja. so bila survey Yoodo macam pilihan yang terbaik.
Baru aktifkan Yoodo malam tadi, dapat lah pakai dalam sejam dua, baru nak rasa puas hati dan mula nak lekehkan telco lama...tup2 line telco baru takde dan bila check kat app dapat 'nothing left on data'...apaaaa halllll???
tunggu 1jam..2jam..3jam..sampai la ke pagi ni. hampeh..
pagi ni terpaksa lah tebalkan muka bergantung harap pada telco lama untuk guna Internet.
walaupun tak mantap mana tapi stabil tak pernah lagi line lesap lama2 macam Yoodo ni.
Adeh. frust betul la. kembali setia ke telco lama la nampaknya.
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Masalah start jam 12am, tapi baru pagi ni nak notify. Kepala bapak dia! If korang dah tau ada masalah, notify teruslah. At least users tau. Ni dah camni, ayat kliche korang sekadar maaf dan technical team tengah work out. Sebelum guna ayat tu, korang patut broadcast dulu mesej kata ada outage. After 7-8 hours baru nak bilang kitorang? Cuba kalau users lambat bayar? Laju aje korang barred / potong line. Tapi bila kena kat batang idong korang? Maaf aje... Tu pun berjam nak tunggu. Aku tengah work from home guna hotspot kat laptop, tetiba disconnected. Nasib baik ada primary line. Kalu tak masak ape aku nak jawab dengan boss aku. Yang kena maki aku jugak. Yang kena tolak gaji aku jugak. Korang?? Maaf maaf... Poooodahh! Dah la cepat sikitlah kasi settle. Apa lembab naa Infra dengan Network team korang ni?
Jangan lupa, aku sebagai wakil users demand a compensation. Free bil satu bulan atau equivalent. Ni sebab korang tak reti nak notify / broadcast kat user.
Aku ni bukan jenis yang suka marah-marah. Tapi kalau dah camni, sapa tak bising? Lagi time PKP ni duit nak tapi cara korang treat kastemer korang masih kat third world punye mind set. Kasi improve with compensationlaa baru orang hepi...
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