Yoodo Services Temporarily Unavailable: 8th June

theJeff Yoodo Staff

June 08, 2020 09:15
Edited

hi everyone! apologize again for the 2nd network down. It's the first time for us to have this sort of issue with network, and then app services one after another (or both for quite a while).

Understand your frustrations, our tech team has been working actively to speed up fix and while it's okay for many, a lot of our users are still affected. In the meantime, do reset your network (flight mode and back) to try again. All our services is available (Voice/Data/SMS), except Yoodo App at this moment (app for renewal, new registration, booster purchase etc)

You can also reach out to our Care team via Live Chat if need more info or help. Thanks and appreciate your patience

Update: 4.50pm

------------------

Hi guys,

Apologize for the inconvenience. Our Tech team is working to resolve this. I'll update here if there's any new progress. Thanks

[updated 7am]

-5

Comments

292 comments

SUZAIDEE BIN MOHD SHOM Superuser

June 08, 2020 11:20
Maaf sahabat sahabat semua atas masalah teknikal ini. Saya pun antara yang terkesan. Saya percaya Yoodo team tenagh berusaha bersungguh sungguh mengatasi masalah ni.

Alhamdulillah setlah terkesan sekian lama, dalam jam 7 baru boleh akses dashboard. Perkhidmatan lain dapat digunakan dalam jam 1 petang tadi. Thanks Yoodo berusaha untuk memastikan servis kembali pulih 👍🏻
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MUHAMMAD RASHID BIN MAHMUD

June 08, 2020 11:31
Perghh koyak siot hari ni kene ngan yoodo!
One more time, then we are finished! 😠😠😠😠
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CHONG ZHI FUNG

June 08, 2020 11:59
y i still no service?
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MOHD FAIZ BIN MD TAIB

June 08, 2020 12:12
Ok thank you thejeff. Right now at 8.10 pm still no live chat available. I guess i should try again later or tomorrow. Yoodo is good but we all so stressful with long no service especially during this holiday.
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MUHAMMAD ARIFF BINABDULL RAHIM

June 08, 2020 12:12
Why still no services ? 🥺
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SUZAIDEE BIN MOHD SHOM Superuser

June 09, 2020 02:33

Edited
Salam Muhammad Ariff, I’m not sure if this might help. But have you try restart your phone? Some users reported, they managed to get it solved by using this method
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CHONG ZHI FUNG

June 08, 2020 12:45
can anyone reply me?
its that the service for customer？
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MOHD MAAROF BINNAJAMUDIN Superuser

June 08, 2020 12:48
CHONG ZHI FUNG
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CHONG ZHI FUNG

June 08, 2020 13:09
i already restart the phone and open the airplane mode from noon until now already.
It not work at all can help me solve it?
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NORSYAMILA SYAZLIN BINTI ABDWAHAB

June 08, 2020 13:15
Server down terlalu lama semalam sampai ke siang. Maken it up give back to the cust who waited for you to solve this. Free data.
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MUHAMMAD SUHAIMH BINZAINAL EFENDY

June 08, 2020 13:34
Anything for compensation sir? As many have been affected in such many ways.
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MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

June 08, 2020 14:34
Hai CHONG ZHI FUNG , Kalau tak boleh juga kena hubungi Yoodo Live Chat besok pagi start jam 9:00am
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MOHD MAAROF BINNAJAMUDIN Superuser

June 08, 2020 14:38
ya sila contact live chat lagi esok
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TEOH MAY MAY

June 08, 2020 17:27
the yoodo services are down again
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MUHAMMAD SHUKQFIFAHAZREENBIN MOHD SHUKRI

June 08, 2020 17:39
your beloved yoodo data messed up again. for 3rd times in 24hours. lets see what you can do. mess up, apologise, fix and repeat. i hope you dont really fix the problem until u lose half of your customer
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SAIQWANIL ZHAQWAN BIN SAIDI

July 09, 2020 06:32
Knp sy punya sim line sos sahaja sy dah daftar dan aktifkan
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BEH TONG YU Superuser

July 09, 2020 06:42
Hi SAIQWANIL ZHAQWAN BIN SAIDI, try on off airplane mode. Jika masih menghadapi masalah yang sama segara laporkan kepada live chat agent untuk bantuan teknikal.
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SUZAIDEE BIN MOHD SHOM Superuser

July 09, 2020 07:13
Salam Saiqwanil, boleh login via apps tak? kat situ line masih active ke. Kalau semua ok, cuba contact live chat untuk butiran lanjut. Kemungkinan juga SIM kad rosak. Boleh juga cuba masukkan SIM kad ke telefon lain ataupun masukkan SIM kad lain ke telefon itu sebagai langkah nak troubleshoot untuk mengesan punca masalah
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MOHD MAAROF BINNAJAMUDIN Superuser

July 09, 2020 13:14
Sila contact live chat untuk bantuan..
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MUHAMMAD AZIZ BIN ARMAN

July 17, 2020 16:53
Dh dua kali line tiba-tiba hilang . Tak boleh pakai . Tengok celcom elok ja . Mcm mana nak maju ?
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MUHAMMAD AZIZ BIN ARMAN

July 17, 2020 16:54
Dua kali no Servis .
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MUHAMMAD NUR FARISHSYAHBIN SAHRIM

July 20, 2020 11:35
hahhahahhaha takde nya kan nak bagi ganti rugi ke apa buat para pengguna...banyak tau tak yg terkesan...boleh bua dek je
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