Yoodo esim can’t be transferred to new iPhone

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NGU MING HAN

• September 13, 2024 01:32

Hi, I previously had my yoodo esim on my iPhone XR and I just changed my phone to a new iPhone 13. Now I’m having issue to transfer my esim to my new phone. It said that “the sim in your old iPhone does not support esim transfer. Please contact yoodo for assistance.”

Please assist. 

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  DENJAY NAVEER ASLAM BIN TANJUI

  • September 13, 2024 03:36

  Hi NGU MING HAN

  Follow this steps with your new phone

  Open Formerly Yoodo app > manage lines > Activate a replacement SIM > select SIM type: eSIM > select a line > tap on 'Confirm' button for replacement SIM > resubmit ID and the next step until completion.

  The next step is scan the QR code that sent to your email.

  Hope it helps :)

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  NGU MING HAN

  • September 13, 2024 07:57

  Hi Denjay, 

  
  

  I managed to resolve the issue with your solution. Thanks again for your help. I contacted Yoodo customer care but they didnt provide me any help. Appreciate your prompt reply here. Cheers. 

  
  

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  NURUL ATIRAHBINTI ILIAS

  • September 17, 2024 06:03

  line xde tpom sy

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