sim not provisioned #mm2

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MUHAMMAD NADZMIBIN MD AZAM

• July 05, 2019 06:58

Hi, I just changed my sim portability from celcom to yoodo (which means I am keeping my old number.) I have been notified with "line activated with no plan" on timeline in the app. The problem starts to appear when I insert the sim and it shows "sim not provisioned #mm2". How to resolve this?

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  BEH TONG YU Superuser

  • July 05, 2019 07:03
  • Edited

  Hi Nadzmi Azam, kindly contact Yoodo agent via Live Chat for further assistance. Thanks.

   

  Cara untuk Hubungi Agen Yoodo melalui Live Chat

  https://support.yoodo.com.my/hc/en-us/community/posts/360021341574-Cara-untuk-Hubungi-Agen-Yoodo-melalui-Live-Chat

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  FAIZUL BIN MOHD DOM

  • July 05, 2019 07:33

  Weird code....kindly ask yoodo staff for details as responded by Beh above. ✌️

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  theJeff Yoodo Staff

  • July 05, 2019 07:34

  Hi MUHAMMAD NADZMIBIN MD AZAM, yup as the guys adviced above, please do get in touch with our agents via Live chat as it's not something we see everyday, could be there's something not right with the sim or activation process. Thanks :) 

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