Port-in failed

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LIM CHUAN YING

• June 08, 2019 14:04

I have two accounts under my current Telco and the second account is the first account's supplementary line. I've been told that my port-in to Yoodo for both numbers have failed. Can Yoodo help me to quit my current Telco together, not separately?

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  FOONG PENG PIAW Moderator

  • June 08, 2019 15:40

  You need to convert your supplementary line to main line, then only perform the port out from original telco.

   

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  LIM CHUAN YING

  • June 09, 2019 04:07

  Thanks for your help.

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  MOHAMAD ISRAQ BIN MOHD NOOR

  • June 09, 2019 11:07

  Better you ask yoodo staff thru livechat for clarification. I dunno y yoodo cant do it. My experienced with other telco able to MNP both lines w/o separate..

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  theJeff Yoodo Staff

  • June 10, 2019 03:17

  Hi LIM CHUAN YING, the advice above is correct. You need to separate your Supplementary line before porting over, Yoodo can't do that for you :)

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