Lost ph

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Abdul rahman maran bin abdullah

• May 19, 2019 12:10

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  Abdul rahman maran bin abdullah

  • May 19, 2019 12:11

  Hello

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  BEH TONG YU Superuser

  • May 19, 2019 12:16

  Hi Abdul rahman maran bin abdullah do you mean lost your phone?

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  BEH TONG YU Superuser

  • May 19, 2019 12:42
  • Edited

  For Lost Phone you will need login to Yoodo App if you have another device  to deactivate your SIM just follow step as below:

   

  Step 1: Click on the "Menu" on the Yoodo Apps

  

   

  Step 2: Go to "Manage your lines"

  

  Step 3: Choose " Suspend a lost SIM"

  

   

  Step 4: Then just follow the next instruction (Click “Pick a line to suspend.” If you have more than a line under your ID, make sure you choose the correct line.

   

  

   

  Next you need to order a replacement sim or if you have a new Yoodo sim card, you could directly “Unsuspend” your line from the Yoodo Apps.

  Thanks

   

   

   

   

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  theJeff Yoodo Staff

  • May 19, 2019 13:51

  Hi Abdul rahman maran bin abdullah, sorry to hear you lost your HP.

  BEH TONG YU is right, you can do this by downloading our app into any of other phones and login to your account to manage it. If there's no phone to use, please get in touch with our  agents via Live Chat. Thanks

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

  • May 19, 2019 22:26

  Alternative, can use Android emulator on PC to install Yoodo app and manage your account.

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