All my lines in Dashboard Missing!! Anyone else?

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ADNAN BINSAJAD HUSSEIN

• April 11, 2019 01:37

Hi, 

My plan just got renewed yesterday, and I was about to add data today morning when I was shocked to find my Dashboard saying Activate a Sim. I had no lines registered!! Contacted Customer Care and they said there is a problem with the app update and they will solve it by 'today'? But now, I'm left without data. Anyone else facing this issue. We need to get this to Yoodo's attention, as we had just recovered from a database problem recently and were assured something like this would not occur again.

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  GOH SU MEI

  • April 11, 2019 01:42

  Yes, having the same issue. Luckily I am still able to make calls and have data to use. Please fix the dashboard.

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  Permanently deleted user Superuser

  • April 11, 2019 01:43

  Ya, noticed that backend servers facing technical issues, already informed Yoodo.

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  BEH TONG YU Superuser

  • April 11, 2019 01:47

  Me too. Server problem again. But luckily still able to use the data.

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  HARYANI BINTIZULKIFLI

  • April 11, 2019 01:48

  i have the same problem..and to make it worse..i think i've switch off the auto renewal..😭😭

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  CHONG AUN JOO

  • April 11, 2019 01:53

  If left without data,can still access the App?
  Anyway, hope this issue shall be resolved soon.
  Meanwhile every obstacles faced am sure will provide Yoodoo the platform to serve us all better and cost effectively.have a nice day

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  MOHD NASROL HISHAMBIN MOHD NOH

  • April 11, 2019 01:58

  Dashboard missing too huhu

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  theJeff Yoodo Staff

  • April 11, 2019 02:00

  Hi guys, 

  Sorry for the sudden shock, our backend server had an issue. All our services are not affected (calls, data, sms) but the Yoodo App is currently down (meaning, you can purchase anything New or Activate a new account at this moment). All your existing purchased data/voice/sms quotas are not affected. Thanks!

  Please follow this thread as I'll keep it updated > https://support.yoodo.com.my/hc/en-us/community/posts/360029203674--9-50am-11th-Apr-Dashboard-missing-Currently-Yoodo-App-down- 

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  NUR SYAKILA BINTI SAMSUDDIN

  • April 11, 2019 02:04

  Same goes here! Just renew my plan yesterday... Fix this ASAP... Thanks!

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  ADNAN BINSAJAD HUSSEIN

  • April 11, 2019 02:10

  @ CHONG AUN JOO, Yes using WiFi at the moment

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  BEH TONG YU Superuser

  • April 11, 2019 02:51

  Hi everyone, my Yoodo apps dashboard ok now. How about you all?

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  Tz

  • January 22, 2020 05:46

  Hi..my dashboard menu has been gone for quite a while..how to fix this issues?

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • January 22, 2020 05:50

  Hi Tengku please update your apps to the latest version on appstore or playstore. Latest version is: 2.7.3

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  BEH TONG YU Superuser

  • January 22, 2020 05:56

  Hi TENGKU MOHD HAZIMIBIN TUAN HASSAN, after update the Yoodo apps, still okay? If the problem still same, get help from live chat as soon as possible.

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  AHMAD KHAIDHIR BIN JUSOH

  • January 22, 2020 11:24

  good info..

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  Tz

  • January 22, 2020 14:01

  Already updated the apps. Still the same. Nothing happen.

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  BEH TONG YU Superuser

  • January 22, 2020 14:13

  Hi TENGKU MOHD HAZIMIBIN TUAN HASSAN , please report this problem to live chat tomorrow morning start at 9am . May be some problem with your account. Or you can summit a ticket now

   

  https://support.yoodo.com.my/hc/en-us/requests/new

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  SUZAIDEE BIN MOHD SHOM Superuser

  • January 23, 2020 00:53

  Try to delete and reinstall the app. Also contact Yoodo via live chat

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  MOHD RIZAL BINABDUL RAHMAN

  • January 23, 2020 01:05

  me too cant call or use data.. why..

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  NI/R HAF ZA BINTI AZAMI

  • January 23, 2020 01:18

  Me too..same problems..cant use data or call..plz help

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  BEH TONG YU Superuser

  • January 23, 2020 01:22

  Hi MOHD RIZAL BINABDUL RAHMAN and NI/R HAF ZA BINTI AZAMI, please get help from live chat as soon as possible. May be some technical problems.

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • January 23, 2020 01:36

  Hi NI/R HAF ZA BINTI AZAMI & MOHD RIZAL BINABDUL RAHMAN since when ?

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  UMESH MOTE

  • May 10, 2020 01:44

  My dim no line

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  MOHD MAAROF BINNAJAMUDIN

  • May 10, 2020 01:46

  hi UMESH MOTE..dah try tukar 4g ke 3g

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

  • May 10, 2020 02:08

  Try juga on/off flight mode UMESH MOTE. 

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  SUZAIDEE BIN MOHD SHOM Superuser

  • May 10, 2020 23:51

  Hi Umesh, sorry I'm not so sure about your question. But few tricks you can try here: -

  - Restart your phone
  - toggle with your phone data or flight mode on and off button

  
  Is your line currently active?

  Last step, try to contact Yoodo via Live Chat or 'Submit a Ticket'. You can find it at the bottom of this webpage

  

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  BEH TONG YU Superuser

  • May 11, 2020 00:43

  Hi  UMESH MOTE, try reinsert SIM card. If the problem still persists kindly contact live chat agent for further assistance.

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