Comments

22 comments

  • Avatar
    FOONG PENG PIAW

    Yes. This is because sending or replying to certain 5 digit SMS will start subscription service that will cost you money.

    There is a whitelist of allowed 5 digit SMS. Please check with CS.

     

     

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  • Avatar
    EARIE BIN MADIUS

    @Foong is right. Most (but not all) 5 digit smses costs you. Yoodo protects you from those things. However, online banking services number should be on the whitelist.

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    SING WENG SOON

    This terms has it good and bad. Hope they will sort these matter out.

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    ABDUL RAHMAN BIN MAMAT

    Hampir semua pengguna terkena dengan masalah langganan tidak sah. Hanya Yoodo sahaja yang hampir 100% selamat.

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    LEE CHEE HOH

    For all u guys information (who is not familiar with telco but keep on saying), those sms numbering tell with something.
    All sms begin with 3xxxx means chargeable with additional charge when you are sending. This involve receiving. All sms begin with 6xxxx is free of charge when receiving and telco charge RM0.15 when you are replying.

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    LEE CHEE HOH

     And Yoodo is new telco, they hv to establish own agreement with providers. So not all 5 digit sms are responsible. Please keep in my mind.

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  • Avatar
    ALIF FAIZAL BINIBRAHIM

    whitelist kan juga utk astro njoi.senang nk topup & langgan channel.tq

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  • Ya. Yoodo should whitelist astro 32999 number. I cant purchase movie in astro since using yoodo. Afterall the movie purchase are charged to astro bill. 🤨

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  • Avatar
    theJeff Yoodo Staff

    Hi LEE CHEE HOH, thanks for raising it up. We've mentioned this on a few threads so far. When it comes to banks, we are working on whitelisting so our users will be able to send these at some point soon.

    As for the rest, we won't whitelist numbers if the aggregators can't give us an assurance that their content providers would not share the service. Eg. Astro isn't the only one use those numbers. Many of these companies share the service (same short code number) to reduce costs etc, thus resulting in users receiving sms for services they never subscribed to OR being automatically subscribed to a service that they need to stop on their own. 

    In short , Banks are our priority, we use these services as well and we're working to have this enabled soonest possible. For the rest, once we have updates from the providers that it's safe, we will also whitelist them. 

    For the Users, each time we have an update on numbers whice are Updated, I'll surely post it here for everyone is informed. Thanks again :)

     

    ps: I've edited your post to ensure our languages stay civil in here to keep this place family friendly. Thanks :)

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    Permanently deleted user

    Suggest Yoodo create a post that whitelisted shortcode numbers and those pending reviews as well, thanks.

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  • Avatar
    HATIFI AZIM BIN HAMZAH

    Setuju dengan pandangan Oppa aka WONG MENG JIAN .

     

    Bagi yang tak sms tu, cuba cari jalan lain, seperti pengesahan melalui internet mahupun pengesahan melalui panggilan telefon.

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    EARIE BIN MADIUS

    Ahh... thanks theJeff for editing some of the post to ensure the languages stay civilized in here

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    LEE KOON MUN

    Does yoodo has whitelisted CIMB number 62666? So that yoodo user has no problem to reply SMS to cimb.

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    DENJAYNAVEER ASLAM BIN TANJUI

    @LEE KOON MUN is it for TAC sms ?...if yes, Yoodo no.problem to receive it.

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  • Avatar
    TAN SING MAAN

    Hi Yodoo, i am delighted that you are working to whitelist bank sms code 62365 since three years ago. Can u also enable user to reply to those number, as Standard Chartered bank is requesting me to reply for transaction confirmation.

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  • Avatar
    NATASHA BINTI MOKHTAR

    Hi Yodoo.. i also need to send confirmation to 62666 this is a problem especially when there is only this option provided by the bank. Last time my query also doesnt solve coz i cant confirm my transaction

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  • Avatar
    Permanently deleted user

    Hi NATASHA BINTI MOKHTAR,

    By default Yoodo is blocking all those 5 digits to protect users been charges, but already whitelisted some numbers, please contact Yoodo livechat for more info.

    Otherwise you can contact bank for alternative solutions like calling or filling online form if available.

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  • Avatar
    MUHAMMAD HILMI BINRAMLI

    I cant reply bank sms. What should i do?

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    BEH TONG YU

    Hi MUHAMMAD HILMI BINRAMLI , sorry for the inconvenience caused. May be you can contact bank customer service for any other options.

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    MUHAMMAD HILMI BINRAMLI

    There is no other options. I already asked them. That is the only way, once i reply the sms, the money will automatic credit to my account. Its their system. I cant contact your customer service. I need to reply them ASAP. i have been waiting since this morning. No one assist me. The bank number is 63633. If i want to changed the number, then i need to resubmit my application. N need to wait 1-2months again? Just because i cant reply 1sms? Like seriously???

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  • Avatar
    MUHAMAD AIZAL BINMOHD HAMBALI

    facing the same problem with my banking transaction using 63633, any solution?

     

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    MUHAMMAD HILMI BINRAMLI

    Xboleh, solution dia pegi digi/maxis etc tukar line. Memg xde solution dgn yoodo. Syg lama pakai line ni. Last2 sebab 1 sms. Kena tukar line 😂

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