Partially Restored Account

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LOH JUN YUAN

• March 20, 2019 07:25

Kindly be informed that only partial restoration of entitlements for my plan's subscription is received thus far from the recent service outrage fiasco like, despite the announcement of all services are back to normal.

Your kind escalation and attention in resolving this matter will be very much appreciated.

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  MOHAMAD BIN SULONG

  • March 20, 2019 07:55

  wallet aku tak selesai lg?

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  theJeff Yoodo Staff

  • March 20, 2019 07:59

  Hi, thanks for updating us. Yes, we're still updating all the balance of the Wallet which will be solved soonest possible today. 

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  LOH JUN YUAN

  • March 20, 2019 10:27

  Hi Jeff,

  Appreciate the effort you and your colleagues are working behind the scenes.

  However, besides the wallet balance as mentioned by you, I'd like to highlight that my available call time purchased as a booster is also yet to be recovered as of current moment...

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  RUSILAWATY BINTISAMSUDIN

  • March 20, 2019 12:37

  Wallet sy kenapa jd -ve.?

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  DENJAYNAVEER ASLAM BIN TANJUI

  • March 20, 2019 12:43

  RUSILAWATY BINTISAMSUDIN segera adukan dengan khidmat pelanggan melalui Live Chat sebelum jam 9 malam.

   

  

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  theJeff Yoodo Staff

  • March 20, 2019 13:09

  Hi LOH JUN YUAN, is it still the same now? IF yes, I'll forward it to the Team to check

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  theJeff Yoodo Staff

  • March 20, 2019 13:09

  Hi RUSILAWATY BINTISAMSUDIN, is your wallet balance okay now? 

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  LOH JUN YUAN

  • March 22, 2019 04:46

  Hi thejeff, unfortunately yes.

  My available call minutes is still zero as of time this message is composed.

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  Permanently deleted user

  • March 22, 2019 05:07

  Hi Loh,

  Suggest you open a ticket for follow-up closely until ur case is settle.

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