[Update] 1: Yoodo Service is Back! (Outage from 3 - 8am, 18th Mar) 2:Plan & Wallet Balance issue is being Fixed Now

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theJeff Yoodo Staff

• March 18, 2019 08:05
• Edited

Hi guys, 

Sorry for the service outage this morning but service has been restored for a few hours now.

However a small group of users might be facing a different issue where your Yoodo plan is not available anymore - and therefore you can't use it.

Meaning for those affected, Your Wallet Balance would not be the latest figures (what you may see is from 2 days back) and your Yoodo Plan is Not there anywhere (that's why you couldn't call Or use Data cause the Plan is not shown).

Our team is working really hard to solve this ASAP! If you are facing this, you can get in touch with our agents via Live Chat to raise a complaint. 

Again, we apologize for the inconveniences caused, yes it sucks but sometimes things like this happens at the server side and we have to solve it soonest possible. The promise is that we're putting extra measures in place so hopefully, it won't happen again in the future.

Thanks for your continued support, although Yoodo is just over one year old, we're so glad to have so many of you who are helping us out when it was down as well.

Jeff

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  KHAIRATUL NADIABINTI MOHD YUSOF

  • March 18, 2019 04:00

  Line still not ok yet 😢

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  WILLDZONE DULAMID

  • March 18, 2019 04:08

  I just renew my data 2 day ago. Now its showing that nothing left on my data. Please solve this ASAP. I have much thing to do now

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  SYLVESTER BERITTOANAK SHIANG

  • March 18, 2019 04:10
  • Edited

  We want extra data compensation

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  ARI DANIAL YEUSOF BIN ROZMAN

  • March 18, 2019 04:09

  Still not ok...

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  LEE CHUN HOONG

  • March 18, 2019 04:10

  Still unable to call and no mobile data

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  MUHAMAD ASWAT BINABDUL RAHMAN RAVI KANAN

  • March 18, 2019 04:11

  Now is 1200..but i still can't call out..what your solution..it's being hard here as my work involving fon call..please take action ASAP..

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  PUTERI NURUL NAZAHIAH BINTI DATU BANDIRA

  • March 18, 2019 04:12

  Still not ok for me..can't make calls and can't access internet. I can't even access the yoodo app, as it stated server down.

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  NUR SHUHADA BINTI ADAM

  • March 18, 2019 04:13

  semua jadi nothing left.. sampai bila kami kena tggu? line pon takda ni.. mcm mna nk dapat kepercayaan dari kami yg baru nk guna yoodo? legit ka?

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  FARAH FAZILA BINTI RAMLI

  • March 18, 2019 04:29

  Hopefully it will recover soon. Yes I am so angry but honestly, I hope your will help us the soonest possible because your coverage is quite good for me except this problem.. Hang in there, guys!

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  ASHRAF HULMI BINIHYAUDDEEN

  • March 18, 2019 04:30

  Your 'server down' problem really ruin my day.. 😔

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  DENJAYNAVEER ASLAM BIN TANJUI

  • March 18, 2019 04:36

  Hi semua...boleh cuba restart/reboot hp anda...harap semuanya ok.

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  MUHAMMAO HAZRIQ AFFANOI

  • March 18, 2019 04:39

  Boleh settle ke restart? Dh 2-3 kali buat sama jugak

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  MOHAMAD AKMAL FAHIMBIN AZLIN

  • March 18, 2019 04:40

  Restarting our device wont fix the problem. Already tried multiple times.

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  NURUL HASAN BIN MOHAMED MYDIN

  • March 18, 2019 04:42

  Already restart but still data zero

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  Mohd kamarulnizam bin ismail

  • March 18, 2019 04:53

  This problem, costing us and made us lossing. Grab driver, stock @ forex trader. Ouch. Please fix it a.s.a.p.

  P.s: please replace us with double subscription plan. Huhu.

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  Mohd kamarulnizam bin ismail

  • March 18, 2019 04:56

  @aslam.
  Its useless to restart your phone while yoodo app shown data/voice/sms nothing left. Haha. Its not phone problem, its a system failure/disruption

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  BOK CHUANG LING

  • March 18, 2019 05:01

  Line still not ok ???

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  BOK CHUANG LING

  • March 18, 2019 05:01

  mobile data still not ok why ???

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  DENJAYNAVEER ASLAM BIN TANJUI

  • March 18, 2019 05:02

  Ya i understand MK..not happen to my dashboard, so im not see it clearly...hope it will fix asap..but dont worry still can call & internet.

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  LAWRENCE CHOO HAN XIANG

  • March 18, 2019 05:05

  Can't work.... With your server down it really affect my work as a grab driver... 😕

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  MOHAMAD BIN SULONG

  • March 18, 2019 05:15

  duit dalam my wallet hilang
  😠😠😠

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  MOHAMAD AKMAL FAHIMBIN AZLIN

  • March 18, 2019 05:16

  @aslam of course your internet and call can be used because you arent affected by this problem. However , lots of people having problem that their internet data and calls are absolutely zero. So they cant make calls or surf internet. Do you even understand the situation here? or your english comprehension is bad?

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  HASMADI BIN CHE HAMZAH

  • March 18, 2019 05:16

  Already restart but still data zero...what happen YOODOO???

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  NUR ATIQA BINTI MOHD HARIS

  • March 18, 2019 05:19

  kenapa duit hilang kat wallett????

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  AHMAD FIRDAUS BINSARDI

  • March 18, 2019 05:22

  not ok...nothing left from my plan... just renew 2 day ago..

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  MUHAMMAD HANIFF BINMOHD HASSAN

  • March 18, 2019 05:23

  100GB data now 0 in less than 24 hrs, .. Help! 7

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  SYUHAILA BINTIIBRAHIM

  • March 18, 2019 05:25

  The line still trouble... I,m just renew voice 3days ago but nothing left now... 😥😥

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  MUHAMAD KHAIRUL AIMAN BINBAHRIM

  • March 18, 2019 05:26

  Please settle this problem ASAP... We need the data to work to communicate with company for appoinment..please

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

  • March 18, 2019 05:33

  Hi,

  Some users had their plans disappear. Without a plan they can't do what they need..

  Yoodo are working to fix it.

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  GOH SU MEI

  • March 18, 2019 05:38

  Yes, I still have no line, no data, no calls or messages. Money in my ewallet also disappeared. I have just paid for subscription yesterday....now all 0! I have submitted ticket for live chat but no response from there! Seriously your customer service is really bad. There is even no customer hotline number we can call for help. We can only wait helplessly...

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