Carry forword the Balance Data
Answered
Dear Concern,
In near future your business going to down bcause you guys completely cheating customer. Your Data plan never carry forward to next month. Cheater company......
Suben
0107828627
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SUBHENDU-BHUSAN-DASH problem is your view is wrong, Yoodo so far does not has any claim/announcement for the carry forward data feature. Show us if you do have any proof on this? By then i promise stop to Lol.
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Not yet have this carry forward feature,
But Jeff said: "Carry forward data is something we're looking to have this year!"
https://support.yoodo.com.my/hc/en-us/community/posts/360027288574/comments/360004114553 -
Hi SUBHENDU BHUSAN DASH, thanks for raising your opinion, and I'm guessing suggestion too. However, making an allegation saying we're cheating anyone is baseless and quite honestly, defamatory.
Cheating is something we never did nor will never do. We're probably the most transparent Telco in the industry. We never said there is carry forward in Yoodo, in fact, we've addressed this on various threads that it's something we're looking to have this year. I said thanks for raising your concern cause it's in line with this feature that we hope to introduce this year.
Hope that explains, should you need any further details please feel free to get in touch with our agents via Live Chat so they could advise you accordingly with your concerns, have a great day!
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Hi Concern,
May be my approach was wrong but my intention was not wrong. If prepaid balance can carry forward by other vendor why not data plan, ultimately customer are paying. Take the customer suggestion positively and make a great company.
Sorry for the raised the concern,
Thanks,
Suben
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Hi Suben,
No offense but sorry to said you're wrong again.
First of all, Yoodo isn't prepaid nor postpaid, so there is no credit balances like other telcos. Also, NOT every telcos offer carry-forward.
Secondly, carry forward was in Yoodo's wishlist and probably might release in this year.
Thirdly, Yoodo is Malaysia's 1st customise-able telco, which you only buy/pay for what you needed, why paid extra for carry-forward then?
Just my 2cents.
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Mentioned about prepaid balance can be carried fwd by other vendors - If you want to treat Yoodo as a prepaid plan, there is Yoodo wallet where your topup balance can be carried fwd too. However, technically, Yoodo is not prepaid plan as mentioned.
Regarding carry fwd data quota... As far as I know, none of prepaid plan offered by main players- C,D,M,U telcos offering this features.
You can always raise it as suggestion if that's your intention and let it to be reviewed by Yoodo.
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SUBHENDU BHUSAN DASH, your approach is definitely wrong, NOT maybe. Your intention for a suggestion is acceptable and welcome at all times.
SUBHENDU BHUSAN DASH, your accusation, can get you into trouble with the law, be careful what you say without basis.
Please post as much suggestion that you have, day and night, all are most welcome.
Thank you.
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Thanks everyone for your comment and input. This is exactly what makes Yoodo Community the best there is in the region!
SUBHENDU BHUSAN DASH no worries, we understand what you really meant, all is good! Happy to have you in Yoodo! :D
On Another note..
Yoodo is fully customizable, meaning IF this month you bought 'too much Data' and couldn't finish it, the next month you can always purchase lesser Data and manage it better - So there's no need for Carry Forward Data if you manage it properly, right?
I understand where people are coming from, You Want to buy Extra cause there's a Promo (EG. 3x Data Booster) - You don't mind buying extra at cheaper price although you know you can't finish it, but now you want it to carry forward - meaning next month don't need to buy Data.
As a customer, I understand this behaviour - we do this all the time at supermarket, if Milo super cheap promo .. we buy extra keep for a few months.. well atleast I do that.
But in Telco terms, that doesn't help us to manage our customer costs. That's why all major telcos do Postpaid or even when prepaid they tie you to plans so they get to charge you a minimum every month and at Yoodo we don't do that.
So we need a win-win situation for us to be sustainable. I don't need to explain all this to you guys, but I always do cause I believe you guys are matured enough to understand why sometimes we can do somethings and other times we couldn't or takes longer to implement it.
Having said that, we still want to have Carry Forward Balance option this year! I'm looking forward for it! How it'll exactly look, I can't say yet!
Sorry for the super long message but hope it helps to explain better :D
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