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Unauthorized credit deduction from Bigpay card

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FOONG WENG KHONG

I came across this issue whereby my Bigpay card notified me there is RM5 deduction due to Yoodo. I did an immediate check with Yoodo livechat staff and they replied there is no such transaction activity detected. Meanwhile, I have also checked with Bigpay staff, and they asked me to raise a dispute for this. 

This is really a serious issue. First, if it is not the Bigpay card I would not get immediate notification of such unauthorized transaction (normal bank debit card I do not think there is notification for the user). Second, my yoodo wallet has a RM70 balance, in any case, this RM70 shall be deducted prior to my registered card (Bigpay), but in this case (despite the fishy unauthorized deduction occurence), the card was being used instead of Yoodo wallet. 

 

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    Permanently deleted user Yoodo Staff

    Hi FOONG WENG KHONG, followed up with our agents as well as I'm following this closely to know what was the cause.

    As far as we've seen there are no transaction details on our side to incur this charges, as you mention even if there was, it would have deducted from your Yoodo Wallet.

    Will update if the team find any other insight as they're on it. Thanks

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    LOH JIK NEN

    hmm? 

    RM5 deduction without any action performed at Yoodo apps?

    or can it be the amount hold for next renewal?? I guess will need Yoodo's representative to answer you.

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    Permanently deleted user Yoodo Staff

    FOONG WENG KHONG you left the chat before they're done.. can you get in touch with live chat and give them your transaction id please? or can wa me :)

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    FOONG WENG KHONG

    theJeff  This transaction happened at 15:06PM as shown in Bigpay app. I counter check the my Yoodo timeline and confirm there is no activity for today. I will file dispute with Bigpay to find out more as well. Is my Bigpay card got hacked?

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    Permanently deleted user Yoodo Staff

    I wouldn't know if your Bigpay is hacked, but yes file a dispute so they can investigate.

    Although there are no transactions on Yoodo side we also want to triple check this to ensure all our systems are 100% perfect always so please do get in touch with the live chat agents if you haven't yet, they mentioned you left before they finished the previous time :)

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    FOONG WENG KHONG

    LOH-JIK-NEN  my upcoming cycle renewal will be on 27/2 which is few days later, the the selected renewal plan is 50 min call plan for RM5. However, this "advance deduction" cannot be the reason also because I have balance in my Yoodo wallet, in any case, the wallet shall be deducted first.

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    Permanently deleted user Yoodo Staff

    Hi FOONG WENG KHONG, please do talk to our agents. We know why, it may or may not be a hack on your bigpay card, nothing to do with Yoodo account securities neither advance deductions (this part doesn't exist).

    I can't reveal here it's your personal details so do talk to them :)

     

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    FOONG WENG KHONG

    theJeff  If it was hacked, i wonder why the "hacker" must use it on Yoodo and only RM5. Really interesting. I will update again after dispute with Bigpay. 

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    FOONG WENG KHONG

    alright, it is solved now. It turns out to be my card was actually tied to my relative yoodo account who has recently port in to yoodo, and I forgot to ask him to remove my card from his account. Really sorry for the inconvenience caused.

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    Permanently deleted user

    Oh I see, it's just misunderstanding of sharing a card in multi-accounts.

    AND THAT'S WHY I'M STRONGLY RECOMMENDED USING PAYPAL as it's also notify in real-time, cards removable anytime, user protections within long periods.

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  • Avatar
    FOONG WENG KHONG

    WONG-MENG-JIAN  Paypal also one of the good option as long as with real time notification. 

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    LOH JIK NEN

    good to know that it is settled.

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    KHAIRULDDIN BIN MAMAT

    Rm5 also a big fuss and it wa stout mistake at the very first place.

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    FOONG WENG KHONG

    KHAIRULDDIN-BIN-MAMAT  I did not aware the root cause of this issue at the beginning and that is why share here to find out more. Btw, RM5 can eat 5 keping roti canai already,  of 7 course big fuss. I love roti canai.

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    HATIFI AZIM BIN HAMZAH

    Bukan soal kecoh RM 5 hilang, tetapi ni berkenaan ketelusan. Kalau tiba-tiba hilang hatta 10 sen pun, boleh merosakkan kepercayaan orang, tak baik untuk imej perniagaan.

     

    Dalam kes ini, beliau telah sedar kesilapan di pihak beliau 👌🏽

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    FOONG WENG KHONG

    HATIFI-AZIM-BIN-HAMZAH   yup, you cannot be more correct. Next time if meet, roti canai telur is on me. 

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  • Avatar
    DENJAY NAVEER ASLAM BIN TANJUI

    i like roti canai too, makan ramai2 best..can i join? 😄

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  • Avatar
    ALIAS BIN ALI

    Don’t leave any balance lor in your bigpay unless you don’t care to lose it or don’t bother to go through any hassle reporting any unknown trasaction. If need to use bigpay to pay, just topup with the needed amount and use it instantly. Hehe

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