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    JAFRUL FIRDAUS BIN JINAN TAIB

    Oh yeah, a 3rd one.

    Data when playing PUBG was not all deducted from the add on. Some like myself noticed that it even deducting from the main data too.

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    Permanently deleted user

    Bro, below is just my 2cents.

    1. The eWallet bugs is most likely caused by third-party payment gateway aka MOLpay, after success will forward msg to Yoodo to credit into our accounts.

    2. Yoodo is digital startup company which belonged to Axiata but Yoodo is just riding Celcom networks. It's strongly advice that every users lodge reports thru livechat so that can catching eyes of Celcom Network Team.

    3. If PUBG didn't or incorrectly consuming main data, please feedback to Yoodo livechat for investigating.

    4. Yoodo was using third-party courier services including PosExpress and FreightMark.
    Therefore it'll beyond Yoodo control if only minority affected.
    None of ANY courier can promising 100% Delivery Guarantee!

    Wait official reply from Yoodo side.

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    JAFRUL FIRDAUS BIN JINAN TAIB

    Bro, my 2 cents too.

    1. If its a MOLpay issue, why doesn't it affect other payment gateway like other eWallet I'm using. Almost instantly reflected in the app. So, even if as you say its the gateway issue, Yoodo need to handle with MOLpay to get them to acknowledge payment for Yoodo to reflect it in our app asap.
    As I've experienced it myself, the Live Chat agent sent a goodwill money to my eWallet account to compensate the lateness or none reflections in my eWallet.

    2. The network issue was informed by me and few others to Live Chat. And it won't catch the eye of Celcom unless Yoodo inform them.

    3. Few of us did it already. I'm just informing the current issues and hope that Yoodo take action fast.

    4. Yes it does use those courier but as mentioned in other thread replies before, Yoodo need to set a new method of sending sims to users fast.
    And one of those I see, is setting the eSim in the future. Its not about Delivery Guarantee or not, its an option to brainwash and find another solution to this non stop issue.

    Sometimes, being in defence doesn't make a good offence. Constructive replies and comments are needed to improve the services provided by Yoodo.
    Being critical is another way to send the information abroad to the receivers too.

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    Permanently deleted user

    Bro, I'm agreed with your points, and that's why Yoodo got backup plans.

    Boost wallet integration, e-Sim for iOS devices, Credit transfer, and I do hope Celcom can postpone schedule line refresh after 3am or without affecting Yoodo users.

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    TOH TUCK CHEE

    I'm seeing a lot of replies from 'superuser' on yodoo business strategy questions. Pretty sure those are not the official answers and misleading.

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    WANDY BIN YUSRAN

    Ya hope..Yoodo will improved wallet TopUp...I see many people problem this....
    And 12 am problem ...

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    FOONG WENG KHONG

    I personally did not see any advantage in using Yoodo ewallet. I would suggest the users just tie the debit card in yoodo account. Why bother topping up yoodo ewallet while you can spend right away with the debit card? To me, Yoodo ewallet is useful if and only if a decent discount rate applied when user use Yoodo ewallet to buy any plan. For example, if you use Yoodo ewallet to buy plan, then you will enjoy a 2% discount on your expense. 

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    LOH JIK NEN

    The existence of ewallet will be helpful for those without CC/DC or not bother to use these card.

    Just that there is still plenty of improvements can be done so that people will appreciate the system.

    Network wise no comment from me since I'm not really online at 12.00 am. 

    Aside TUCK CHEE TOH Yoodo community mainly is for discussion and there are suggestions being posted. I don't think there is any specific wording mentioned that would be the "official answer" from Yoodo? Anyway, best is always to consult Yoodo live chat agent, just that they are not available out of working hours.

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    JAFRUL FIRDAUS BIN JINAN TAIB

    @Foong, different people have different needs and security to think of. Some people prefer to have eWallet account so they can manage their money wisely. Say for example if a person have a budget of RM100 monthly for mobile consumptions, they would just top up that RM100 to eWallet when they receive their salary/payment/commissions/allowance. Whether they use it fully or not, it's up to them. At least their monthly mobile budget is already secured in the eWallet.
    Just another reason for the existence of eWallet for some people.

    Like myself, since there's some amounts of unused money in the eWallet from referrals, I just top up the remaining balance according to my needs. Hence just leave it there until the time comes for the auto deductions of my monthly usage.

    As I mentioned, there's always a reason for someone else to use the technology needed for their particular use. Not everyone is the same.

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    theJeff Yoodo Staff

    Hi JAFRUL FIRDAUS BIN JINAN TAIB, those are valid reasons! Different ones have different needs and usage patterns, thus having Yoodo Wallet is important. Currently, it's still on 2.0 (just added the ability to top up to Wallet). 

    I'm sure as go on, Wallet features will improve (and the Wallet Top Up Issue with MOLpay, we're working on a fix). So yea look out for that!

    Also, the 12am thingy, we do have a few complaints already which is enough for us to escalate to Celcom's Network Team. We're monitoring (bugging them) this closely too on this! Hopefully there'll be a quick solution up :)

    As always, thanks for the feedbacks! It's important that we don't rest on the achievements or excitement of 2018, but continue listening and doing the best within our means for our users! =D

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