Internet Connection

Answered

Comments

3 comments

  • Avatar
    WONG YUEN SERN

    Hi, another user has also brought up this issue in another thread (link below). Please Live Chat with Yoodo's agents to report this issue so that they can follow up with Celcom's network team to investigate further.

    https://support.yoodo.com.my/hc/en-us/community/posts/360026291353-Celcom-Cinderella 

    2
    Comment actions Permalink
  • Avatar
    Permanently deleted user

    Please lodge report directly to Yoodo thru bottom livechat button.

    Scheduled maintenance in midnight is quite normal for any services in order to provide better and smoother experiences for next following days.

    Since you can get faster upload speeds, this meaning your neighborhood was crowded with Celcom, Redone, XOX, Tunetalk users too. Try other APN such as Yoodo to see got any improvement?

    2
    Comment actions Permalink
  • Avatar
    theJeff Yoodo Staff

    Hi Earnest, welcome onboard to yoodo! 

    WONG MENG JIAN  is right. If you haven't do so, please get in touch with our agents via Live Chat so we could escalate your case to our Celcom Network team to check asap. Thanks :)

    1
    Comment actions Permalink

Please sign in to leave a comment.