Can't change plan

Answered

Follow

SHAIRA ARWINE BINTI SHAIRI

• February 04, 2019 12:33

So I want to change my plan to only purchased 50 minutes call and add-on pubg only but I cannot change my plan since the button turn grey. Why?

2

• 

  Permanently deleted user Superuser

  • February 04, 2019 12:54

  Are you disable auto renewal?
  Please enable and chnage your new plan.

  2

  Comment actions Permalink
• 

  WONG YUEN SERN

  • February 04, 2019 13:05

  Yeah, turn on auto renew and change your plan. Do remember that to subscribe to the PUBG addon, you'll need a base data plan. Minimum 2GB.

  4

  Comment actions Permalink
• 

  SHAIRA ARWINE BINTI SHAIRI

  • February 05, 2019 03:05

  No, I always enable auto renewal. I thought I can subscribe to add-on PUBG without base data plan. Thanks for helping! I'll just use booster 24GB for RM32.

  3

  Comment actions Permalink
• 

  WANDY BIN YUSRAN Superuser

  • February 05, 2019 10:22

  need buy base data for pubg andother add on

  2

  Comment actions Permalink
• 

  MOHD FADZLIBIN JOHARY

  • November 05, 2019 03:49

  Today is the date for my auto renewal plan. I want to change to another plan. However it says the change will effect on 5th Dec. Why is it so?

  1

  Comment actions Permalink
• 

  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • November 05, 2019 04:29

  Hi MOHD FADZLIBIN JOHARY, are you forget to switch off Auto renewal of previous plan ?

  1

  Comment actions Permalink
• 

  BEH TONG YU Superuser

  • November 05, 2019 04:30

  Hi MOHD FADZLIBIN JOHARY, kindly contact Yoodo live agent for further assistance.

  2

  Comment actions Permalink
• 

  MOHD FADZLIBIN JOHARY

  • November 05, 2019 04:38

  Yeah I forgot to switch off auto renewal...already contact them...still waiting for their further response

  2

  Comment actions Permalink
• 

  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • November 05, 2019 04:58

  Ok nice...jangan lupa Off sentiasa Auto-Renewal ya, bila2 hendak merancang plan masa akan datang mudah untuk diubah. Atau cara lain minimakan isi wallet atau remove Auto debit kad kredit atau paypal jika guna cara ni,... isi guna online banking pada masa hendak renew atau langgan plan saja. In case kita terlupa tidaklah terpotong :)

  1

  Comment actions Permalink
• 

  MUHAMMAD SAIFULLAHBIN MOHD SALIM

  • August 29, 2020 14:30

  kenapa saya tak boleh tukar plan? data saya dh abis,saya nak tukar baru tapi dia cakap error,why?

  1

  Comment actions Permalink
• 

  BEH TONG YU Superuser

  • August 29, 2020 14:55

  Hi MUHAMMAD SAIFULLAHBIN MOHD SALIM, minta maaf atas masalah ini. Sila cuba on off airplane mode atau restart phone. Jika masalah masih manghadapi masalah yang sama sila rujuk kepada live chat agent untuk bantuan teknikal.

   

  

  1

  Comment actions Permalink

Please sign in to leave a comment.