Line is too slow at Kuala Ketil at least 80% of the time.

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10 comments

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Basically Yoodo using Celcom towers, where Celcom coverage are good, Yoodo should be good too. Are u getting 4G signal? How about APN, did you use default APN or Yoodo's APN?

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  • Avatar
    theJeff Yoodo Staff

    Hi LIM KHEE LENG, if this is a continuous issue for you, please get in touch with our agents via Live Chat so we can escalate this complaint with Celcom's network team asap. Thanks :)

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    WONG YUEN SERN

    Hi Lim, you can follow the steps shown in the link below to change the APN settings. 

    https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings- 

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  • Avatar
    HATIFI AZIM BIN HAMZAH

    Boleh jadi juga, sekarang ni ramai cuti Raya Cina.

    Cuba tengok semula minggu depan, mungkin talian dah beransur pulih.

     

    Kalau masih bermasalah, sila ajukan aduan anda kepada pegawai Yoodo.

     

     

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  • Avatar
    Permanently deleted user

    Hi Lim,

    Sorry for your inconvenience, but according to OpenSignals seem like your area was covered by limited cell towers thus networks might faced congested when got too many users at same time, plus got some area was almost not cover even other telcos as well.

     

    Suggest report to Yoodo team so that they can forward to Celcom Network Team.

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  • Avatar
    LIM KHEE LENG

    Hi Ariffin, I am using default APN,& it shows celcom3g. Would setting up yoodo APN a better idea? How to do it?

    Hi Wong, it is good in morning but can be very bad starting noon. I guess must be too many users. Will monitor few more days/ after cny to see if it persist.

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  • Avatar
    LIM KHEE LENG

    Hi Wong,
    I can browse basic emails apps and travel sites until 11.30am which o can't even load my emails past few days . Guess it must be too many user past few days. Nonetheless, will see this afternoon performance.

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  • Avatar
    theJeff Yoodo Staff

    hi LIM KHEE LENG, as mentioned above, have you managed to get in touch with our agents in regards to this? IF not please do so ya? :)

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    Permanently deleted user

    Hi Lim,

    How's ur Yoodo in Kampong today?

    Should be a lot faster?

    P/s: If 4G is weak bars or too slow, please manually connect 3G to try out if got improve stability and smooth or not.

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    Permanently deleted user

    Hi Lim,

    Tou can try swap APN among celcom3g, yoodo, tunetalk, redone, xox to see any improvement.

    In Malaysia, I'm preferred tunetalk/celcom3g APN as their speed is fastest.

    But if roaming, you only can using yoodo apn only.

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