Line is too slow at Kuala Ketil at least 80% of the time.

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LIM KHEE LENG

• February 05, 2019 16:22

Most of the time, the pages has to wait ages to load. Worst still, I cannot even load my Gmail during peak times. I understand that Kuala Ketil is rural area, would appreciate if you can improve the line service, esp. to rural areas at least to an acceptable level la.

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

  • February 05, 2019 18:05

  Basically Yoodo using Celcom towers, where Celcom coverage are good, Yoodo should be good too. Are u getting 4G signal? How about APN, did you use default APN or Yoodo's APN?

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  theJeff Yoodo Staff

  • February 06, 2019 00:15

  Hi LIM KHEE LENG, if this is a continuous issue for you, please get in touch with our agents via Live Chat so we can escalate this complaint with Celcom's network team asap. Thanks :)

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  Permanently deleted user

  • February 06, 2019 00:23

  Hi Lim,

  Sorry for your inconvenience, but according to OpenSignals seem like your area was covered by limited cell towers thus networks might faced congested when got too many users at same time, plus got some area was almost not cover even other telcos as well.

   

  Suggest report to Yoodo team so that they can forward to Celcom Network Team.

  

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  LIM KHEE LENG

  • February 06, 2019 01:51

  Hi Ariffin, I am using default APN,& it shows celcom3g. Would setting up yoodo APN a better idea? How to do it?

  Hi Wong, it is good in morning but can be very bad starting noon. I guess must be too many users. Will monitor few more days/ after cny to see if it persist.

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  WONG YUEN SERN

  • February 06, 2019 02:42

  Hi Lim, you can follow the steps shown in the link below to change the APN settings. 

  https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings- 

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  HATIFI AZIM BIN HAMZAH

  • February 06, 2019 08:28

  Boleh jadi juga, sekarang ni ramai cuti Raya Cina.

  Cuba tengok semula minggu depan, mungkin talian dah beransur pulih.

   

  Kalau masih bermasalah, sila ajukan aduan anda kepada pegawai Yoodo.

   

   

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  Permanently deleted user

  • February 07, 2019 03:32

  Hi Lim,

  How's ur Yoodo in Kampong today?

  Should be a lot faster?

  P/s: If 4G is weak bars or too slow, please manually connect 3G to try out if got improve stability and smooth or not.

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  LIM KHEE LENG

  • February 07, 2019 03:37

  Hi Wong,
  I can browse basic emails apps and travel sites until 11.30am which o can't even load my emails past few days . Guess it must be too many user past few days. Nonetheless, will see this afternoon performance.

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  theJeff Yoodo Staff

  • February 07, 2019 04:03

  hi LIM KHEE LENG, as mentioned above, have you managed to get in touch with our agents in regards to this? IF not please do so ya? :)

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  Permanently deleted user

  • February 07, 2019 04:13

  Hi Lim,

  Tou can try swap APN among celcom3g, yoodo, tunetalk, redone, xox to see any improvement.

  In Malaysia, I'm preferred tunetalk/celcom3g APN as their speed is fastest.

  But if roaming, you only can using yoodo apn only.

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