YouTube add on does not work
AnsweredI have subscribed to the 20gb YouTube add on. However, ithe data rarely deducts from the add on. It deducts from my normal data base plan. Clearly this is not acceptable and neither was it why I bought an add on! Can anybody out there pls help me with this. Thanks!!
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Stream live using Youtube apps?ย
Hmm? could be another hidden restriction like @Foong mentioned ..
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SCOTT-ALEXANDER-HARRINGTONย strongly suggest you to chat with Yoodo staff now to clarify thing. To me, if no restriction mentioned anywhere to the add on, then neither should they apply any restriction, else it would be a deceptive case to the customers and not acceptable at all. Please update us once you check with the staff in live chat.
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I completely agree with you and I'm far from happy. I've raised a ticket but speaking to them directly does not seem to be easy at all. I'd say this is the downside of using Yoodo. Of any issues u can't sort them out that easy or fast for that matter. Who knows how long it will take them to reply to my ticket... ๐
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SCOTT-ALEXANDER-HARRINGTONย don't go for ticket, you can click the "live chat" button instead and you will be directed to a Yoodo staff immediately.ย
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hey SCOTT ALEXANDER HARRINGTONย , did you manage to live chat with our agents? Everything on YouTube / YouTube Kids will be deducted from the Add-On, I've not heard otherwise too, especially if watching livestream, as long as it's within the YouTube app it should deduct accordingly.
Since you've highlighted it to the team, will follow up closely as well cause rightly so if that's the case then we'll definitely mention this upfront, I watch tons of YT myself so yea these things are important to know. Hopefully all gets sorted soon! Thanks :)
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Hai Scott. Apa khabar?
I believe there's a technical error, thats why when you watch YouTube, it deducts from main quota and not YouTube quota.
My experience, whether normal YouTube videos or YouTube Live, both deducts from YouTube quota. Do contact the LiveChat for further assistance, dari 9 pagi ke 6 petang, setiap hari.
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SCOTT ALEXANDER HARRINGTONย , better contact LiveChat then.
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Hai semua warga Yoodo. Saya telah menjalankan ujian berkenaan kuota Youtube ni.ย
Peranti yang digunakan, telefon, tablet serta TV pintar Android. SIM Yoodo ada di tablet. Hasil ujian adalah seperti berikut. Semua ujian dijalankan menggunakan aplikasi Youtube.
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1. Mainkan video Youtube di tablet: data ditolak dari kuota Youtube.
2. Mainkan video Youtube di telefon, guna internet dari tablet meggunakan rangkaian khas (hotspot): data ditolak dari kuota Youtube.
3. Mainkan video Youtube di TV Android, guna internet dari tablet (hotspot): data ditolak dari kuota Youtube.
4. Mainkan video Youtube dari telefon dan dipancarkan ke TV Android (menggunakan ChromeCast): data ditolak dari kuota Youtube.
5. Mainkan video Youtube di platform lain (contoh: Whatsapp in-app, sila rujuk gambar): data pun ditolak dari kuota Youtube.
6. Youtube Live: data ย ditolak dari data YouTube.
Selain itu, saya ada cuba menggunakan youtube.com melalui pelayar web (Chrome, Safari, Opera dan lain-lain). Data tetap ditolak dari kuota Youtube.
Kesimpulannya, semua cara yang saya gunakan, ditolak dari kuota Youtube. Sekiranya ada kawan-kawan yang ditolak data dari data utama, usah segan-silu berhubung dengan pegawai Yoodo untuk bantuan teknikal.
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Contoh video Youtube dimainkan terus dari aplikasi Whatsapp, ๐๐ผ๐๐ผ
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