YouTube add on does not work

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46 comments

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI

    Hi Scott, do use Youtube application or else ?

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    SCOTT ALEXANDER HARRINGTON

    Hi. Yes I use the YouTube app. Is this not correct? Thanks in advance for the reply.

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    DENJAYNAVEER ASLAM BIN TANJUI

    Actually it should be ok with apps but i'm not sure what is make it consume your base data...

    anyway, u can raise a complaint via 'Submit a Ticket' to Yoodo agents for them check on this.

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    SCOTT ALEXANDER HARRINGTON

    Thanks I will do that.

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    DENJAYNAVEER ASLAM BIN TANJUI

    Welcome scott..need your update here later if it ok..

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    SCOTT ALEXANDER HARRINGTON

    No problem. Just now raised a ticket. Will update u in due course. ๐Ÿ‘๐Ÿป

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    WANDY BIN YUSRAN

    Guna fone apa bos...

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    FAIZUL BIN MOHD DOM

    Hi Scott, don't be so worry. Since you have lodge a report, I'm sure Yoodo team will investigate this issue. If found the wrong is on their side they will refund back your data. It happened on another user before. Sit back & have a kit kat.. ๐Ÿ˜‰๐Ÿ˜

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    SCOTT ALEXANDER HARRINGTON

    Thanks... Lol... Kit Kat!! ๐Ÿคฃ

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    LOH JIK NEN

    As long As you are using the youtube app, regardless which version android, which brand phone, I don't see why they are deducting quota from your main bucket.

    Just share with us your experience dealing with Yoodo agent and the final outcomes. :)

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    FOONG WENG KHONG

    May be there is hidden restriction like the Whatsapp add-on which not allow voice call& video call? May be cannot play video that has duration more than 5 min? Curious to find out too.ย 

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    SCOTT ALEXANDER HARRINGTON

    Hi Guys. I've just noticed that if you stream live (News channel for example) it deducts the quota from your main balance. This I think is what's happening... ๐Ÿ™„๐Ÿ˜Œ

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    LOH JIK NEN

    SCOTT ALEXANDER HARRINGTON

    Stream live using Youtube apps?ย 

    Hmm? could be another hidden restriction like @Foong mentioned ..

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    SCOTT ALEXANDER HARRINGTON

    Thisbiabin thing I've noticed so far... Don't know why people have to hide things it easier at to say what are the restrictions right. A waste of money and pretty useless de if this is the case with live streaming if you ask me.

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    LOH JIK NEN

    Yea. I also can't accept if live stream not considered part of youtube.

    nowadays it is common to live stream on youtube, especially live sport.

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    FOONG WENG KHONG

    SCOTT-ALEXANDER-HARRINGTONย  strongly suggest you to chat with Yoodo staff now to clarify thing. To me, if no restriction mentioned anywhere to the add on, then neither should they apply any restriction, else it would be a deceptive case to the customers and not acceptable at all. Please update us once you check with the staff in live chat.

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    SCOTT ALEXANDER HARRINGTON

    I completely agree with you and I'm far from happy. I've raised a ticket but speaking to them directly does not seem to be easy at all. I'd say this is the downside of using Yoodo. Of any issues u can't sort them out that easy or fast for that matter. Who knows how long it will take them to reply to my ticket... ๐Ÿ™„

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    FOONG WENG KHONG

    SCOTT-ALEXANDER-HARRINGTONย  don't go for ticket, you can click the "live chat" button instead and you will be directed to a Yoodo staff immediately.ย 

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    LOH JIK NEN

    Yea. Live chat even have a full conversation history saved under your profile.

    It would be nice directly have answer from Yoodo team.

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    SCOTT ALEXANDER HARRINGTON

    Already raised a ticket. Will try live chat then. Thanks guys!!

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    theJeff Yoodo Staff

    hey SCOTT ALEXANDER HARRINGTONย , did you manage to live chat with our agents? Everything on YouTube / YouTube Kids will be deducted from the Add-On, I've not heard otherwise too, especially if watching livestream, as long as it's within the YouTube app it should deduct accordingly.

    Since you've highlighted it to the team, will follow up closely as well cause rightly so if that's the case then we'll definitely mention this upfront, I watch tons of YT myself so yea these things are important to know. Hopefully all gets sorted soon! Thanks :)

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    SCOTT ALEXANDER HARRINGTON

    Thanks Jeff. Will report in after I chat with them after meetings today. As ubsaybit doesn't make much sense. Anyway will report back later. Have a great day.

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    HATIFI AZIM BIN HAMZAH

    Hai Scott. Apa khabar?

    I believe there's a technical error, thats why when you watch YouTube, it deducts from main quota and not YouTube quota.

    My experience, whether normal YouTube videos or YouTube Live, both deducts from YouTube quota. Do contact the LiveChat for further assistance, dari 9 pagi ke 6 petang, setiap hari.

    ย 

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    SCOTT ALEXANDER HARRINGTON

    Yes I also think the same. Yes I have contacted them. Would it make a difference if it I open up YouTube on another device via hotstop with the Yoodo data? It shouldn't right?

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    HATIFI AZIM BIN HAMZAH

    If you play Youtube on another device, it will deduct from your Youtube data.

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    SCOTT ALEXANDER HARRINGTON

    Then I don't know what the problem is...

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    HATIFI AZIM BIN HAMZAH

    SCOTT ALEXANDER HARRINGTONย , better contact LiveChat then.

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    HATIFI AZIM BIN HAMZAH

    ุงู„ุณู„ุงู… ุนู„ูŠูƒู… ูˆุฑุญู…ุฉ ุงู„ู„ู‡ ูˆุจุฑูƒุงุชู‡

    Hai semua warga Yoodo. Saya telah menjalankan ujian berkenaan kuota Youtube ni.ย 

    Peranti yang digunakan, telefon, tablet serta TV pintar Android. SIM Yoodo ada di tablet. Hasil ujian adalah seperti berikut. Semua ujian dijalankan menggunakan aplikasi Youtube.

    ย 

    1. Mainkan video Youtube di tablet: data ditolak dari kuota Youtube.

    2. Mainkan video Youtube di telefon, guna internet dari tablet meggunakan rangkaian khas (hotspot): data ditolak dari kuota Youtube.

    3. Mainkan video Youtube di TV Android, guna internet dari tablet (hotspot): data ditolak dari kuota Youtube.

    4. Mainkan video Youtube dari telefon dan dipancarkan ke TV Android (menggunakan ChromeCast): data ditolak dari kuota Youtube.

    5. Mainkan video Youtube di platform lain (contoh: Whatsapp in-app, sila rujuk gambar): data pun ditolak dari kuota Youtube.

    6. Youtube Live: data ย ditolak dari data YouTube.

    Selain itu, saya ada cuba menggunakan youtube.com melalui pelayar web (Chrome, Safari, Opera dan lain-lain). Data tetap ditolak dari kuota Youtube.

    Kesimpulannya, semua cara yang saya gunakan, ditolak dari kuota Youtube. Sekiranya ada kawan-kawan yang ditolak data dari data utama, usah segan-silu berhubung dengan pegawai Yoodo untuk bantuan teknikal.

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    HATIFI AZIM BIN HAMZAH

    Contoh video Youtube dimainkan terus dari aplikasi Whatsapp, ๐Ÿ‘‡๐Ÿผ๐Ÿ‘‡๐Ÿผ

    https://youtu.be/9n1iiMlWfrk

    ย 

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    DENJAYNAVEER ASLAM BIN TANJUI

    Terbaik & terima kasih fifi atas perkongsian & usahanya...tapi ada cuba tidak dengan Livestream youtube macam masalah scott?...saya tidak dapat cuba lagi sebab belum dapat melanggan add-on

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