Service is bad !

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37 comments

  • Avatar
    EARIE BIN MADIUS

    ROZLAN BW CHE MOHAMED Sayangnya tak tunggu lebih sikit utk process MNP. You will never know what you are getting by joining Yoodo family. Anyway, wishing you all the best.

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    Permanently deleted user

    Sry for see ur difficult, but MNP might need up to 5 days if ur current telco is unwilling/slow to port ur number out, if these happended then nothing mich can Yoodo assist you.

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    Permanently deleted user

    Did Yoodo message u port-in failed, otherwise MNP process is still on going...

    Yesterday Yoodo was organized a meetup, could be this one of factor slow processing ur port-in request too, better livechat for checking status.

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    ROZLAN BW CHE MOHAMED

    Haha yea tu la maxis.. anyway thanks brother semua ya.. santai 🤙🏾

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  • Avatar
    MOHD YAZID BIN MOHD IDRUS

    Sometime I feel that about this MNP things, funny. No able to port in, it is all Yoodo's fault! by right the current to be port out providers just simply delaying the process.

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  • Avatar
    FAIZUL BIN MOHD DOM

    Im port in from celcom take less than hours. Nothing personal, just share info.. 😚
    Ironically, my opis mate port from hotlink take 3days. 😏

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  • Avatar
    ROZLAN BW CHE MOHAMED

    Mr Wong, i only get one of those sms that said “we’ve received your port in request........”
    Still don’t get the confirmation sms.. already talked to the maxis operater and already walked into maxis centre. They told me they accept my request to port out. Only need confirmation from yoodo to be ported in.

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  • Avatar
    theJeff Yoodo Staff

    agree with saya suka yoodoROZLAN BW CHE MOHAMED do lodge a complaint with MCMC. 

    There's no reason we (yoodo) want to delay customer from porting in to our service, infact if we can force all MNP to be immediate, we will! These are things beyond our control, purely dependent on your existing Telco. Other big telcos probably are getting afraid too many port out to Yoodo and just something try to make it harder for people to do so (don't quote me on this). 

    So yea, exercise your consumer rights! Lodge a complaint. At the end of day, #youdoitbetter ;)

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  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Kannn.. They just need some extra push to release their customer.

    And a Lil bit ugutan kot. Ahaha

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  • Avatar
    WONG YUEN SERN

    The RM20 is upon activating your sim. So you need to subscribe to a plan first then wait for Yoodo to credit the activation bonus of RM20 into your wallet.
    P/S: good to know you've managed to resolve your porting issue. Welcome to Yoodo!

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  • Avatar
    theJeff Yoodo Staff

    oh man .. dunno why these guys always try to make it harder for people! haha glad you're onboard ROZLAN BW CHE MOHAMED

    Yup activate your plan, should get RM 20 in your account, if not get in touch with us via Live Chat and we'll sort it out! Welcome again ;)

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  • Avatar
    FAIZUL BIN MOHD DOM

    Kah kah..kalo x bagi susah bukan standard maxis laaa...dulu kini selamanya 🤣🤣

    Welkam Bro.wish u stay long at Yoodo.😅🎊🎉

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Welcome bro. 🤗

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    Permanently deleted user

    Normally port out from XOX only took 1 day, but sometime need 2 days depend what's time you replied sms.

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI

    Proses MNP pada hari bekerja sahaja, kecuali cuti umum.

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  • Avatar
    LAURA CHAN PEI YIAN

    I ported our from
    Maxis to yoodo- it only took me 3hrs. Activate sim the day before, received maxis confirmation to port out then here I’m using yoodo. It’s couple of hours.

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  • Avatar
    ROZLAN BW CHE MOHAMED

    And already called the maxis centre. They already approved my request to be ported out.. I’ve been told to wait for the confirmation sms from yoodo. And haven’t received any for over 2 days ! Forced me to subscribe another internet package from hotlink just to check out any updates from yoodo !!! This is so annoying ! 😡

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  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Have you checked your registered email to Yoodo?

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    ROZLAN BW CHE MOHAMED

    Yes i did.. the email received by 6th and it’s said that sim card has been delivered

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  • Avatar
    ROZLAN BW CHE MOHAMED

    It’s okay.. I’m just going to port to another telco lah.. few months i changed from unifi to maxis and the progress only took couple hours. 😅

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  • Avatar
    ROZLAN BW CHE MOHAMED

    Few months ago**

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  • Avatar
    WONG YUEN SERN

    I received these two smses when porting in to Yoodo.
    "We've received your port in request and activation is in progress. After you receive an SMS confirmation within 24 hours, just pop your SIM into your phone!"
    "Activation success! Pop your Yoodo SIM into your phone now to start experiencing the plan created by you!"
    Did you receive either?

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  • Avatar
    HATIFI AZIM BIN HAMZAH

    Cara terbaik, sila berhubung dengan BicaraLangsung dari 9pagi - 6 petang setiap hari.

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  • Avatar
    HUZAIMY SHAH BIN ABAS

    i think, telco shoud process within 24hour. SKMM / MCMC should enfore this. telco2 ni pun, permudahkanlah... kesian customer. 

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  • Avatar
    ROZLAN BW CHE MOHAMED

    Yes.. i just did logde a complaint on mcmc website.. because this is too annoying.. i ported out from unifi to maxis few months ago and it only took few hours.. but this time is too much.. i have to subscribe another internet package as it is necessary for me in daily basis.

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  • Avatar
    ROZLAN BW CHE MOHAMED

    Nahh.. after done lodged a complaint on mcmc, maxis ported me to yoodo.. dasar maxis buat orang betul lah

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    ROZLAN BW CHE MOHAMED

    Yeahh.. hahaha.. oh btw mcm mana nak dpt yg rm20 free dari yoodo tu?

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  • Avatar
    Ahmad Fitri bin Ali

    Hi, sebarang bantuan dan pertanyaan lanjut sila live chat secara langsung dari 9pagi - 6 petang setiap hari. Skrol bawah sekali.

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  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Dah kautim pun bro Fitri. Dah ported out.

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  • Avatar
    ALVIN LAM CHIN HOONG

    my port in just take around 2days

     

    DAY 1,

    -.noon, go maxis counter separate my sub line to 2main lines and request port out for all lines

    - night, SMS receive on maxis port out confirm and reply before midnight

     

    DAY 2,

    - noon, call from maxis CS trying to talk me to change my mind, rejected and confirm port out

    - evening, SMS from maxis saying port out in progress and will receive SMS once success

    - night, around mid night try call my friend only realize my line already port out to Yodoo, but i dint receive any SMS??

    - change to Yodoo SIM then only received SMS saying my line has been change to Yodoo

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