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54 comments

  • Avatar
    FAIZUL BIN MOHD DOM

    Hi Zalini, aduan yg sama ada diajukan dalam ni dari users baru & masalah belum selesai. Berkemungkinan Yoodo sistem ada masalah @ simkad yg bermasalah. Harap bersabar ya.

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    NORWANZALINI BINTI KASAN

    Baik laa. Tapi seandainya belum boleh baik apa tindakan yg perlu sya buat seandainya ia bermasalah melalui sim ?

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    Permanently deleted user

    Mungkin kena kontack melalui livechat untuk kemaskini profile anda upgrade kepada 4G, juga perlu melanggani pelan data ya.

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    NORWANZALINI BINTI KASAN

    Sya pernah guna sim yoodo melalui nfon sya yg skrg ni dan ia 4g line .. tpi skrg ni sim yoodo sya yg kedua .. line 3g .. bru saya teringat skrg perayaan deepavali adakah kemungkinan server sistem sekarang down .. celcom sya skrg biarpun line 4g tpi loading mcm 3g punya line ..

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    DENJAYNAVEER ASLAM BIN TANJUI

    NORWANZALINI BINTI KASAN line baru yg bermasalah ni aktifkan pek sim yg keluaran lama kah atau yg baru?

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    HOW KAI PING

    depavali then signal 3g, nanti Xmas datang pun 3g , kemudian new year pun 3g. .. tak habis habis.

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    NORWANZALINI BINTI KASAN

    Sya tak tahu samada ia baru atau lama .. yg sya tahu mereka bagi sim dan sya aktifkan itu jaa .. yg pasti sim yoodo sya yg pertama pack nya sama dengan sim yoodo sya yg skrg ..

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    NORWANZALINI BINTI KASAN

    How kai ping sebab tu sya cakap kemungkinan down server .. itu yg mngkin menyebabkan line tak ok .. mungkin

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    DENJAYNAVEER ASLAM BIN TANJUI

    ooo..pack baru tu ada gmbr mascot & welcome' depan dia...

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    HOW KAI PING

    norwanzalini , jusr a joke ya . Tapi live agent bagi i alasan ni memang tak professional .

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    NORWANZALINI BINTI KASAN

    DENJAYNAVEER .. Oohh sim pack sya takda gambar maskot dan welcome .. ia sama dgn sim pack yoodo sya yg pertama hnya ada "YOODO" ...

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    NORWANZALINI BINTI KASAN

    How kai ping ... alasan apa tuu ? Sya puny nak tanya seandainya masalah nii berterusan .. nak request sim bru lagi ..

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    HOW KAI PING

    Bagi alasan tak dapat 4g sebab holiday festival , ramai sangat org guna line...

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    theJeff Yoodo Staff

    HI NORWANZALINI BINTI KASAN, please do get in touch with our agents via Live Chat, I've seen a few people mentioning this but we need more details and cases lodge to check further.

    Hopefully, it'll be solved asap. Thanks and sorry for the inconvenience caused

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    HOW KAI PING

    theJeff , since 2 nov I foun this problem n report to live chat agent, until now still no solutions. your "helpful n professional " live chat agent answers is due to holidays festival n CONGESTION problem.

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    NORWANZALINI BINTI KASAN

    Still 3g line .. but my celcom is 4g .. when change to yoodo data its turn 3g .. and i dont think its about down server during a festival ..

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    WONG YUEN SERN

    It's really strange cos Yoodo is using Celcom's network infrastructure. If Celcom's sim can get 4G then definitely not congestion or festival. Hope this can be resolved soon as more users complain on Live Chat.

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    NORWANZALINI BINTI KASAN

    Yes im not lying .. now im using celcom data its 4g .. when i change to yoodo data its 3g .. my phone is dual simcard .. firstly i put in sim 2 my yoodo sim, but its 3g .. so i think its maybe cause from my fone .. now i put yoodo sim at sim 1 and celcom at sim 2 changes place .. its still same .. yoodo 3g and celcom 4g .. so i guess its not come from my phone right ..

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    theJeff Yoodo Staff

    Hi NORWANZALINI BINTI KASAN, as I've requested above, have you managed to get in touch with our Live Chat agents and explain your situation? If so, they would escalate and get back to you soonest possible ya? Thanks :)

     

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    theJeff Yoodo Staff

    Hi HOW KAI PING, the troubleshooting advice given is correct, as most often if not all the time - it's solved that way. Yours was probably the first incident of this H+ issue we've seen a few for now, thus that's why I've asked the above to get in touch with our agents so we can escalate it accordingly. In your case I believe they reached out to you via email to get more info as they couldn't get it during Live Chat.

    Hope we'll get enough info to look into and solve this asap. Thanks for your understanding :)

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    NORWANZALINI BINTI KASAN

    Yes ive contact them. They want me to be patient they try to solved it .. they said it is because during the festival so the server down ..

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    LEE HENG SHENG

    Customer services said need 24-48hours to resolve. I have waited 36 hours.

    Another 12 hours to go!!!

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    NORWANZALINI BINTI KASAN

    Same with me now .. ill just wait after festival and hoping its recovery .. now im just use it even the line is 3g/h+ and its slow 😥

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    MOHD AZRI AZWAN BIN ZAKRI

    Ive got the same isuue too!

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    HOW KAI PING

    only h+ signal since I activate my line on 2 nov 9pm ++ til now . no solution / announcement yet from yoodo regarding this issue.

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    LEE HENG SHENG

    I activated at the same time as you. Really disappointed...
    I think we need to gather and share it on yoodoo Facebook

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    MOHD NAZRI BIN MOHD ALI

    Norwanzalini, cuba tgk phone support dual sim 4g atau tak... Sblm ni sy pakai Samsung dual sim mmg xleh support dua dua line 4g...salah satu akan downgrade ke 3g.... Ade sesetengah phone je leh support both line 4g connection..

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    NORWANZALINI BINTI KASAN

    Nfon sya j7 pro ... dua2 sim support 4g.. seperti yg sya pernah nyatakan di atas, ni sim yoodo sya yg kedua .. tempat sim 1 sya letak celcom dan sim 2 sya letak sim yoodo .. masa sya mggunakan sim yoodo sya yg pertama kali .. sya letakkan di tempat sim 2 dan line nya 4g .. bila sya mggunakan sim yoodo yg kedua ini , sya letakkan d tempat sim 2  line nya 3g, sya sangka mungkin dri nfon, sya tukar tempat sim celcom masuk sim 2 dan sim yoodo masuk sim 1 tapi hasil nya tetap sama, sim celcom (sim2) 4g dan sim yoodo (sim1) 3g.. 

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    LEONG TENG FAI

    Fresh SIM activation here. Also having the same exact problem. H+ and my line can't be used for anything other than chatting. Simple website also cannot load, let alone video. The line quality is as if I've used my data quota finished like that. Looks like I'll be doing a livechat session of my own.

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    JAFRUL FIRDAUS BIN JINAN TAIB

    As mentioned above, please contact yoodo agents via Live chat so that they can escalate the issue to the relative department.

    Isu congestion masa festive season Tak masuk akal. Kena lak deepavali esok tapi line dah congested. Mana mungkin.
    Sebelum ni kalau malam raya/new year/cny baru busy sebab masa tu semua orang nak buat last minute wishes. Its 2018!

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