Roam Like Home - Network Partners

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WONG MENG JIAN Superuser

• September 23, 2018 08:42

Hi all, just copied from Celcom since Yoodo site got very limited informations.

Bangladesh - Robi / Grameenphone
Brunei         - B-Mobile
Cambodia   - Smart
India            - IDEA / Bharti (Airtel)  
Indonesia    - XL / Telkomsel
Laos            - ETL Mobile / ETL 
Myanmar     -  MPT GSM / Ooredoo
Nepal          -  Ncell
Philippines  - Globe
Singapore   - M1 / Starhub  
Sri Lanka    - Dialog / Hutch
Thailand      - True Move (TH3G+) / AIS 3G (4G)

*Daily internet quota was 500MB, speed throttled thereafter.
**For India: All roaming services are not allowed in Kashmir, Sri Nagar & Jammu area.

For details, please refer: https://www.celcom.com.my/support/faq/personal#personal-prepaid-international-roaming-celcom-passport-1-day-internet-pass

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  SOFIA REHAN BINTI RAMLI

  • October 08, 2018 01:28

  Thanks for this. I think Yoodo should sort of send an SMS reminder to switch to these local network partners in order to enable Roam Like Home once we are abroad.

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  WONG MENG JIAN Superuser

  • October 08, 2018 01:31

  Or Yoodo can learn Umobile to prohibited/restricted other telcos except their own and oversea partners.

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  SOFIA REHAN BINTI RAMLI

  • October 08, 2018 01:52

  Ooh I thought those SMSes were default practice for any telcos. I used Hotlink, Maxis and Umobile before, and usually I would get the SMS telling me which operator to choose. Last weekend was my first time abroad using Yoodo, and was expecting that kind of SMS too lol.

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

  • October 08, 2018 03:05

  @sofia, should rise this idea to Yoodo team. Already vote for your suggestion.

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  theJeff Yoodo Staff

  • October 08, 2018 03:57

  hi SOFIA REHAN BINTI RAMLI, we do have actually.. obviously if you didn't receive means something is broken :/ 

  where did you travel to? I'm raising this up to our Network team! Thanks again

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  SOFIA REHAN BINTI RAMLI

  • October 08, 2018 04:24

  Hi @theJeff,
  I went to Chiang Mai. Signal was at full bar all the time but no operator listed ("Emergency calls only"), so that is why I thought it is strange that I couldn't receive any SMS.

  I asked my friends in Malaysia to send me an SMS, but they received a reply that the text didn't go through coz my phone is switched off.

  Hope this can be sorted out soon :) thanks

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  WONG YUEN SERN

  • October 08, 2018 05:11

  Just wondering, was your APN set to Yoodo? Because as far as i understand, the APN has to be Yoodo for RLH to work. If already set to Yoodo and still can't RLH then Jeff's team got more troubleshooting to do 😂

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • October 08, 2018 05:20

  

  Lemme share our Yoodo APN..if you need it

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  theJeff Yoodo Staff

  • October 08, 2018 05:39

  Thanks for the info SOFIA REHAN BINTI RAMLI :)

  Weird tho, cause we have the welcome SMS working in Thailand, and I've personally used it as well. 

  Was your APN set properly like on the post by DENJAYNAVEER ASLAM BIN TANJUI  above?

  I'm also getting my Network team to see if there's any reason why you didn't get it :)

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  SOFIA REHAN BINTI RAMLI

  • October 08, 2018 06:39

  Yes everything on the APN is exactly the same as above.

  Quick question: can I receive SMS when I am in a country that is not covered by RLH?

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  theJeff Yoodo Staff

  • October 08, 2018 07:13

  Heya SOFIA REHAN BINTI RAMLI

  You sure the country isn't covered? We're releasing a bunch of Countries under RLH 2 actually :D

  https://support.yoodo.com.my/hc/en-us/community/posts/360016921593-ROAM-LIKE-HOME-2-BETA-TESTING-for-41-COUNTRIES 

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  SOFIA REHAN BINTI RAMLI

  • October 08, 2018 09:52

  Hi @theJeff,
  Awesome! My destination is on the list!

  Hopefully I can receive the welcome SMS so I'll know everything is okay ;p

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  WONG YUEN SERN

  • October 09, 2018 15:03

  SOFIA REHAN BINTI RAMLI probably the link below answers your question.

  https://support.yoodo.com.my/hc/en-us/articles/360000898594-What-will-happen-if-I-visit-a-country-that-is-not-covered-by-our-Roam-Like-Home-roaming-package- 

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  DING SIEW YONG

  • November 11, 2018 00:59

  IDEA in India doesn't work anymore. Don't select it. Just arrive here yesterday. A local friend told me IDEA has closed down. Use Airtel instead.

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  HATIFI AZIM BIN HAMZAH

  • November 11, 2018 01:37

  Nak terima sms pun kena set APNkah? Setahu saya, APN hanya untuk data internet. 🤔🤔

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  HATIFI AZIM BIN HAMZAH

  • November 11, 2018 01:49

  Rakan operator untuk RLH;

  https://support.yoodo.com.my/hc/en-us/articles/115004831554-Which-countries-is-Roam-Like-Home-available-in-

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  WONG MENG JIAN Superuser

  • November 11, 2018 02:41

  DING SIEW YONG
  Haha, now NO IDEA lio...

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  DING SIEW YONG

  • November 14, 2018 03:13

  I just re-read this thread again. saw daily quota at only 500mb. no wonder my connection is lousy in India. even when there is Airtel 4G, I am just getting H or even E. 500mb is just too little.

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  WONG YUEN SERN

  • November 14, 2018 03:30

  Yoodo's RLH quota depends on how much data/voice/sms you currently have in your plan. If you have 20GB in your quota, you will have 20GB to roam as well. I think Wong Meng Jian copied that 500MB portion from Celcom's roaming plans as a reference (correct me if I'm wrong).

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  theJeff Yoodo Staff

  • November 14, 2018 04:14

  Hi DING SIEW YONG, there's no quota/data throttling on Yoodo. During RLH, it depends on how much Data you have on your account, as long as you have Data, you should get the max speed possible.

  As for the speed, this will depend on the Roaming Network over there that you're connected to, the signal strength etc. I think it's best you get in touch with our agents via Live Chat directly so they could check your connections and advice accordingly :)

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  DING SIEW YONG

  • November 14, 2018 06:56

  The signal strength is really weak and slow. 

  I am not getting 3G or 4G, while my Indian colleagues are having no issues with their Airtel connection.

  Is this because outsiders are getting discriminated?

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  TAN TIONG POH

  • January 21, 2019 12:09

  Guys,what about phone with 2 sim cards?Do we need to set different APN ?Both from different telcos

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  WONG MENG JIAN Superuser

  • January 21, 2019 13:11

  Hi Tan, you just need to ensure your preferred sim change APN to Yoodo for roaming data usages.

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  WONG YUEN SERN

  • January 21, 2019 13:43

  If sim 1 is Yoodo sim, then set the APN of sim 1 to yoodo to use RLH.
  For sim 2, telco X, check for the APN of telco X to set it properly.

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