Yoodo should cooperate with Celcom for emergency case like SIM card replacement
(suspend line problem solved, thanks Hatifi Azim)
(Now only have issue with SIM card replacement)
Updated 29/09/2018
Hi, yes. We can use the extra blank Sim card that we get it earlier to reactivate the current phone line. Great to hear that! Was told by live chat agent.
So for those out from Klang Valley can manage to get extra SIM card , keep it for emergency case. Thank you
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I hope Yoodo can manage to allow user to report lost phone to block line temporary for safety. And able to get replacement SIM card at Celcom centre.
Because for Yoodo man out of Klang Valley unable to get replacement as soon as possible.
Also Yoodo live agent only work from 9am to 6pm. That is not safety if you lost phone after 6pm to next day before 9am. You cannot block phone line during emergency.
No body can help us too if we use Yoodo .
Perhaps Yoodo open at least an emergency phone line for lost phone report. Work together with Celcom for SIM card replacement.
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For replacement sim, for Klang Valley can get within 2 hours.
For those out from that area like Perak has to wait for replacement SIM card delivery.....will take more than 3 days if you count in weekend. At least let Yoodo user to get new replacement SIM card at Celcom centre.
Or I suggest for those far from Klang Valley can get extra new SIM card to standby, to reactive the same phone number with new sim. Are this work? Before Yoodo work together with Celcom for SIM card replacement.
Thanks for the info that we can block the line in Yoodo website account.
I look for better solution for SIM card replacement .
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maybe you do not have to worry about the missing sim because it can be interchanged and reported at any time by simply contacting the yoodo customer service or on the application. Yes sometimes we can not expect the unfortunate thing to happen when losing the phone over our own negligence, so it is best to be more careful and to prepare at all times to avoid unwanted things, as important personal information is contained in the device.
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Yup, Yoodo customer service only from 9am to 6pm. But it will not be the issue now. Because I am just learn from Hatifi Azim that we can suspend the line via Yoodo account. Thanks for the info.
But for SIM card replacement will take time to delivery. Maybe the extra SIM card that get early can be use? Any comment? How to reactivate ?
Or can Yoodo work with any partner like Celcom centre for SIM card replacement?
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Hi CHAN, glad you already got some answers from our awesome community! :D
We've made it as easy as possible to navigate and get your line suspended. You can request replacement SIM from the App as well anytime.
We can't store Yoodo SIM at Celcom cause that'll be equivalent to using Maxis, DiGi or Tunetalk as location to collect Yoodo sim. Yoodo is our own brand, we only use the Celcom Network. While technically we are their digital startup, we are an entitty on our own. Celcom has their full range of products just like all the other big Telcos. Hope this makes sense?
But I totally agree, there can be more either pick up locations or faster delivery options for those out of klang valley. This is very much a logistic issue vs cost. Right now our partners have made it possible with the lowest price point as well. I'm sure if we had 1-day delivery anywhere in Malaysia but RM 20, most people won't use it.
So yea, it's bit complicated, but we'll try to see what other options are possible ya :)
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WONG YUEN SERN yea you can :)
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