CAN'T ACTIVATE SIM

CHANG MEI KUAN

June 12, 2018 12:11

Hi, I received SIM card today but I can't activate it.

Comments

46 comments

theJeff Yoodo Staff

June 12, 2018 12:25
Hi, don't understand why you can't activate it. Would probably need more info on this.

Best, is to get in touch with our agents via Live Chat (head to HELP tab and scroll all the way down) so they can assist you immediately. Thanks and looking forward to having you onboard! ;)
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MUHAMAD FUAD BIN HADI

June 12, 2018 12:26
yeah, me too, after register a debit card, my tx for failed eventhough my debit card already open for internet payment.
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CHEAH YOON THYE

June 12, 2018 17:00
Same here, stuck in bank card 😧
Very troublesome to register.
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theJeff Yoodo Staff

June 13, 2018 00:52
Hey guys, there's actually a few threads on this.

Basically, you have to get in touch with your bank to activate it (although some of you are able to purchase online already). This specifically happens cause Yoodo uses Tokens which enables you to set your plan to auto-renew if you choose to. At times the banks just wants to know for sure that it's really you requesting the service.

So best thing to do, call and let them know you're signing up your debit card to be used for Yoodo payment. After that probably wait 5-10 mins and try again. If you need further info, feel free to get in touch with our agents via Live Chat (head to HELP tab and scroll all the way down).

Looking forward to having you guys on board! =)
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SHAHROL NIZAM BIN MD NOR

June 28, 2018 10:29
Error appear Address field cannot contain special characters?what it mean?
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FAIZUL BIN MOHD DOM

June 28, 2018 11:00
Hi guys, as Jeff said there are few threads on this topics. Mind to read all the feedback & suggestion. It helped.

Most of them already completed registration and happily use Yoodo now.. 😘😘

Good Luck guys!!
#Youdoitbetter
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Ninieys Yoodo Staff

June 29, 2018 01:22
Hi Yoodo Guest, :) regarding error appear Address field cannot contain special characters because of the address too long which mean you need to re-edit back your address. You need to write your house number in column 1 dan street number in column 2. Hope its help :)
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TO_BE_DEFINED

June 29, 2018 01:41
My camera is problem... no acctive the sim..
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Ninieys Yoodo Staff

June 29, 2018 02:17
Hello there,😊 in that case maybe you can borrow your family member or your friends' handphone by downloading the apps thru their handphone and activate your sim card from there as long as you using your own identification card.
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LIM ZHI WEI

July 14, 2018 09:40
ah, i see you guys have already manage to activate, welcome onboard CHANG MEI KUAN, MUHAMAD FUAD BIN HADI, CHEAH YOON THYE.
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TO_BE_DEFINED

October 13, 2018 02:20
Cannot actived. . Why?
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Ahmad Fitri bin Ali

October 13, 2018 02:48
Hey! You’ll get FREE RM 20 when you sign up to Yoodo.
Just sign up using my referral link
https://app.yoodo.com.my/assets/index.html#friendInvitation?code=gfeub1133

OR enter my unique Referral Code gfeub1133 at the confirmation page when you activate!

#youdoitbetter
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WONG YUEN SERN

October 13, 2018 03:42
Hi Guest, can give more details on what went wrong? Or you can Live Chat with Yoodo's agents to find out what happened.
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 09:32
kenapa sy tak boleh aktifkan sim menggunakan nombor lama sy?? sy nak gunakan nombor lama sy balek, sy x nak tukar nombor baru...
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DENJAYNAVEER ASLAM BIN TANJUI

October 13, 2018 09:39

Edited
Sebelum anda bertukar ke Yoodo, pastikan anda telah melengkapkan perkara-perkara berikut:

Langsaikan semua tunggakan dengan pembekal talian anda.
Pindah keluar semua talian-talian tambahan pada talian utama anda.
Habiskan semua kredit dari pembekal talian anda.

Seterusnya:
Langkah 1: Pilih "Simpan nombor saya" di aplikasi/laman web Yoodo sewaktu mendaftar masuk.
Langkah 2: Pesan SIM anda dan tunggu kirimannya.
Langkah 3: Setelah anda menerima kiriman SIM anda, jangan masukkannya ke dalam telefon anda lagi. Aktifkan dahulu melalui aplikasi Yoodo.
Langkah 4: Tunggu 1-3 hari untuk makluman dari kami yang nombor anda telah dipindahkan ke Yoodo.
Langkah 5: Masukkan SIM anda ke dalam telefon. Anda dah boleh mula!!!

https://support.yoodo.com.my/hc/ms/articles/115004350313-Bagaimana-boleh-saya-kekalkan-nombor-bila-saya-bertukar-ke-Yoodo-
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 10:25
tak boleh aktif nombor lama... bnyk kali dh cuba
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DENJAYNAVEER ASLAM BIN TANJUI

October 13, 2018 10:27
Boleh bagi maklumat terperinci mslh?
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WONG YUEN SERN

October 13, 2018 10:28
Nombor lama dari telco lain? Nak port in dari telco lain ke Yoodo? Nombor tu belum terminated kan?
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 10:32
belum terminated lg.. tarikh luput pun lambat lg
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 10:36
dia tulis mcm ni, "RALAT..nombor yg anda pilih tidak lg tersedia.. Sila kembali untuk memilih semula" .. sy bukan nak nombor baru, sy dh aply nk guna nombor lama.. knapa x boleh pulak..
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 10:39
masa register pn sy masok yg sbelah tu, yg ada tulis "keep my number" bukan sy pilih nombor baru.. tiba2 suruh sy pilih nombor lain pulak.. adoiiilaaa
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DENJAYNAVEER ASLAM BIN TANJUI

October 13, 2018 10:40
bole bagi screenshoot pada screen sebelum buat pembayaran
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 10:42
boleh, tp sy nk bagi mcm mana.. sini x boleh send gambar kan
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WONG YUEN SERN

October 13, 2018 10:49
Bukak Yoodo dgn browser dan pilih Request Desktop Site kat settings. Hanya kat desktop site boleh attach gambar atau link.
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WONG YUEN SERN

October 13, 2018 10:53
Problem kat atas nampak mcm sama seperti yg di bawah.

https://support.yoodo.com.my/hc/en-us/community/posts/360017953253
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 11:00
ye.. hampir sama mcm tu
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DENJAYNAVEER ASLAM BIN TANJUI

October 13, 2018 11:04
Hi guest, cuba ajukan tiket kpda khidmat pelanggan...dlm aduan tu sertakan maklumat lengkap mslh anda ok..
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 11:05
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 11:05
jadi mcm ni...😣😣
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MOHAMAD ZULKHAIRYBIN AZIZAN

October 13, 2018 11:09
ajukan tiket tu mcm mna.. tiket tu apa.. maaflah, sy x pandai dlm hal2 mcm ni..😣
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