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    HANAN SYAFEA BINTI MOHD ROSLAN

    Apparently yeah, you need to be connected to the internet but if you finish quota, you still have connection at 64kbps

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    theJeff Yoodo Staff

    hi NG KEN BOON, yup @BlackCat is right! Even if you finish the Data you bought, there's still that basic throttled data available.

    But I guess the smart thing to do is buy/add on Booster before it finishes, that's why we have the Donut indicators on the App dashboard to make it easier to see at a glance. Or use wifi I supposed.. Malaysia is blessed with lotsa free-wifi spots! but yea thanks for the interesting question indeed & welcome to our Community! ;)

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    MAHZAN BIN HJ MOHD MAHFUDZ

    Tumpang kawan punya hotspot. Malaysians are nice and generous..

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    MOHD YAZID BIN MOHD IDRUS

    My opinion is, follow what Hotlink is doing right now. For the benefits of customers, even they are depleted on data but accessing via the Red App, they still can do it in full speed of 4G or 3G. Mostly they want to check the expiry date, data used or make purchase. Imagine, how 64kbps is painfully slow, getting timed out in attempt to connect to the bank payment server. 

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    theJeff Yoodo Staff

    MOHD YAZID BIN MOHD IDRUS you're right in that 64kbps isn't meant to be used as full-on internet experience. I think basic Whatsapp probably works ok, other than that it's quite hard these days. 

    There's always WiFi, or just update payment before plan ends. That's why we have Auto-Renew so our users don't have to panic when the plan ends etc.

    We've designed Yoodo to be fully digital, however, we understand not everyone in general is ready for it. I guess the best way to move forward is to educate our users, instead of introducing features etc that's not future facing. 

    Having said that, we will take your thoughts into consideration, especially if we're able to innovate something that'll help more people use Yoodo better! Thanks :)

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    ADNAN BINSAJAD HUSSEIN

    Hi , I think what MOHD YAZID BIN MOHD IDRUS is trying to say is that Maxis allows 4G speed for its Hotlink App even if data quota is finished (or throttled) so the internet is fast enough to enable people to make payments during emergencies.

     

    However, I would like to point out (I have used Maxis Hotlink App) that the Hotlink App can ONLY be accessed via Maxis Data connection and not even through Wifi, as multiple times I have tried to open App at home on Wifi and it doesn't load, so I have to turn off Wifi to access it. Which brings me to the question, if in case you are stuck in an area with no 4G coverage, you will still not be able to use the App, and even worse, even if you have your friends Wifi you won't be able to use the app. So I think Yoodo App implemetation to allow using WiFi connection is great. But it would be best if it would allow best of both worlds, allow WiFi and on 4G Yoodo connection whenever available (even if data plan is throttled) - if it is possible in the back end that is.

     

     

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    Muhammad Syawal bin Halimun

    I strongly voted for the idea of having full speed data connection (even without data subscription) to access Yoodo app. Enabling users to buy booster plan or just checking usage balance.

    64kbps wont do any better for loading the app. I hope Yoodo team can consider this.

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    theJeff Yoodo Staff

    Thanks for the suggestion Muhammad Syawal bin Halimun

    We did consider it, but it's not something that'll be implemented asap as far as I can tell. Right now the Yoodo App is whitelisted, meaning it doesn't use any of your Data quota. And if your Data is finished, you technically can still use it at 64kbps (but yea noted on the speed of it).

    Otherwise, you can use Wifi to access the App from anywhere, being in Malaysia that's not really an issue most times but understand where you're coming from - in-case-of-emergency situation. Will bring it up to the team, if there's something that can be implemented in short term, we will do so! Thanks :)

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