No line after porting
Answered
Ported my number and supposed to start this morning but until now still cant get a line. Contacted live chat but no help. Supposed to be an easy switch but turning out to be a nightmare....no one can contact me if i do not have internet now. Really disappointed and frustrated.
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Hmm.. I also did not have signal for about 20 mins after my previous Telco went off, but it came eventually and this was even before App said Activated. If the App says SIM activated normally it should already be working, unless the SIM is faulty. Have they already charged your credit card?
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Hi TONY KHIEW WAI LAM, yes the guys above are correct. Once you receive an SMS saying your port in is Successful, then only you switch the SIM. This process takes anywhere from immediate to 48hours - it's really network dependent, both your previous and Yoodo.
And you can chat with our agents from web or app 9am-9pm daily (it automatically allows you to send a ticket when you're contacting after hours or click on Submit a ticket - from HELP tab, scroll all the way down).
Sure hope this gets settled soonest possible. Thanks again for highlighting it
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Hi Tony, yes can understand the frustration. However, I don't think it is possible for them (Yoodo) to send the 'wrong sim card' as the sim they send is actually blank. We normally have to key in or scan the barcode of the serial number and once the line is activated, it activates the sim of which the serial number was keyed in. Maybe the last one or two digit keyed in may be wrong or sometimes the barcode scan may have picked it up wrong. My advice is to double check the sim serial when activating the card. Hope this helps. And I think Yoodo should also highlight to user to double check the sim serial number, as many such mistakes may occur in future.
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Hi En Adnan, thanks for your message. Yoodo just confirmed that they actually sent the wrong SIM card. As you rightly mentioned, we need to scan or key in the serial number. That serial number on the SIM card actually belongs to another person. So that is why it was not tied to my handphone number. Anyway, after a long chat with the customer service they managed to connect my line again within the same day at 7pm. I hope they would have better QA so others will not face the same frustration I had.
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Hi TONY KHIEW WAI LAM! Glad it's all sorted out now! First time I'm hearing of a wrong SIM cause as Adnan rightly mentioned - our SIMs are blank and not tied to a specific account until it is activated. I can take a calculated guess on what went wrong here, but glad it's solved - we'll include this in FAQ for future references for others as well.
Welcome on board! Hope it's all uphill (in a good way) now! :D
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CHAN KAM LENG don't worry it shouldn't happen like that! but if there's any complications - do let us know and we'll be right on it asap! Looking forward to having you on board! :)
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Hi, I'm facing the same issue with you TONY. My line is activated, My phone got signal but my phone shown no service. I cannot make call, message, and using data too. I had complainted to live agent but they always said need 48 hours to escalates this issue, at the end just sent me a mail to follow the step to check whether is my phone setting problem or not. Its obvious that no service shown in my phone. How can i get the right sim card that tie to my registered phone number?
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Hi TAN CHIN CHIEK checked with the agents, think it was a matter of miscommunication where now you have successfully placed an order for replacement SIM for the one you've disposed of.
Once you receive the SIM do complete the process accordingly and it should all work perfectly. If there are other challenges then, do let us know ya! Looking forward to having you onboard :)
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