Didnt receive TAC number issue

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  • Avatar
    SYAHRIZAN BIN ISMAIL

    in that case, i still feel that the bank should updating the telco name inside their system.My experience before, when i use Telco H and migrate to Telco U, I'm also unable to receive the TAC.Then I update the bank for my changes of telco via their customer careline.All went well after that.

    anyway @thejeff, any settings that we need to change in sms settings? maybe the sms access point number? but i guess its automatically set,rite?

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  • Avatar
    FAIZUL BIN MOHD DOM

    Yoodo block all Incoming SMS from 5angka number excluded TAC banking only. Kindly noted.This is from my experience & as told by their staff.

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  • Avatar
    MOHAMAD FARID BIN ZABIDIN

    Thanks bro,

    I will try that and update the result here.

    Btw, i just read about your condition, will channel my chakra to u right now.get well soon brother!

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  • Avatar
    SYAHRIZAN BIN ISMAIL

    You're welcome bro,coz I remember that I'm facing this issue back in 2009.

    Thank you for your pray,bro! 😘

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  • Avatar
    MOHAMAD FARID BIN ZABIDIN

    Hi jeff,

    The legendary "on & off" method doesnt work.

    Seems like i need to do physical transaction for today.I hope everything will be fine tomorrow.
    😣

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  • Avatar
    theJeff Yoodo Staff

    Yo SYAHRIZAN BIN ISMAIL , that's what my Level 1 tech guys told as well, to call the Bank to let them know you've changed provider so they can also update their backend the relevant number.

     

    MOHAMAD FARID BIN ZABIDIN thanks for layan-ing the legendary method .. had to try it! haha Anyways, do get in touch with the bank please? Of all the MNPs we've had so far, we did not have to do this so I'm also curious to solve it. Feel free to get in touch asap via Live Chat if needed, just let them know you spoke to Jeff, they'll update me too :)

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  • Avatar
    MOHAMAD FARID BIN ZABIDIN

    Latest update,
    3rd day of using yoodo and receive my TAC number.
    I decided to call back the cimb careline for the 2nd time,
    yes they will tell you that everything is ok and TAC is succesfully sent to ur number based on their system.

    But after hearing from syahrizan,this time,i ask them to change the telco provider to yoodo(they got confused and ask if that a provider name and spelling).
    By asking them to take action,they will make a report to their technical team and say it take 5 working days to solve 😣.

    But after 10 minute i decided to give it a try, and Tadaaaaa! I got my TAC number.

    I hope this post will help others,

    Cheers

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  • Avatar
    SYAHRIZAN BIN ISMAIL

    Hello buddy!from my opinion, I think you need to contact the bank for sms TAC issue. Perhaps the migration of your telco (if you do an MNP) might effect your TAC sms.just update with them and it will return back to normal :)

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  • Avatar
    theJeff Yoodo Staff

    Hi MOHAMAD FARID BIN ZABIDIN , yea Syahrizan is right, you might need to get in touch with your bank on this.

    If your Yoodo line is active (everything you purchased works fine) then there's no issue from network side, it's possibly the bank.

    As for SMS, you're actually on purchasing to Send SMS, incoming SMS & incoming Calls are enabled for whichever plans you choose - even if you only purchased Data - so that shouldn't be the case. 

    However, for us to check and verify better -do get in touch with our agents after you've checked with your bank ya :)

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  • Avatar
    MOHAMAD FARID BIN ZABIDIN

    Latest update,

    Just called cimb,from their end everything is going smoothly,the TAC number is succesfully send but i didnt receive any.

    Hope. Yoodo team can solve this issue.

    Cheers 😃

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  • Avatar
    theJeff Yoodo Staff

    MOHAMAD FARID BIN ZABIDIN hmm weird, first time hearing this. Do try the usual on & off phone, try again. Could be just slow in receiving the SMS for whatever reason - BUT I'm gonna escalate this to our network team to have a look at it from the backend as well. 

    ps: If all goes well, and you receive - please update here so I know it's all settled ya? Thanksss! 

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  • Avatar
    theJeff Yoodo Staff

    SUPER! MOHAMAD FARID BIN ZABIDIN thanks for getting back to us with that info! Precious :)

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    RAMANSA BIN ALI RAHMAN

    I was unable to activate Mi cloud backup thru SMS 33488

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    MOHD SHUKRI BIN MOHD NOOR

    CIMB kerap problem TAC bila mnp..MBB tak ada masalah pun..

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    theJeff Yoodo Staff

    RAMANSA BIN ALI RAHMAN you mean outgoing SMS right? Will get someone to check on that

     

    MOHD SHUKRI BIN MOHD NOOR kerap meaning sometimes okay, sometimes tak boleh Receive TAC SMS from CIMB? That's weird cause there's absolutely no restrictions on in-coming Voice or SMS

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    RAMANSA BIN ALI RAHMAN

    Yes outgoing SMS

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    theJeff Yoodo Staff

    Okays, let me check if this number is on our blocked list firstly. Will revert soonest Thanks

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  • Avatar
    RAMANSA BIN ALI RAHMAN

    Dear Yoodo,

    I didn't receive TAC from CIMB bank. Have try a few days but still didn't receive even one TAC.

    There are no issue on TAC from Maybank, Ambank and RHB bank.

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  • Avatar
    theJeff Yoodo Staff

    Hi RAMANSA BIN ALI RAHMAN hmm seems like it happened a few times with CIMB.

    Could you please try what MOHAMAD FARID BIN ZABIDIN tried above? I'm posting it here again;

    ------

    Latest update, 
    3rd day of using yoodo and receive my TAC number. 
    I decided to call back the cimb careline for the 2nd time, 
    yes they will tell you that everything is ok and TAC is succesfully sent to ur number based on their system.

    But after hearing from syahrizan,this time,i ask them to change the telco provider to yoodo(they got confused and ask if that a provider name and spelling). 
    By asking them to take action,they will make a report to their technical team and say it take 5 working days to solve 😣.

    But after 10 minute i decided to give it a try, and Tadaaaaa! I got my TAC number.

    I hope this post will help others,

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  • I had similar problem with TAC from CIMB. Found out that since I had a CIMB click app on my phone, the TAC was going to the app. I was using another Telco by the way.

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  • Avatar
    theJeff Yoodo Staff

    DAVARAJ BALASINGHA/L K.P SUNDRAM TAC going to App? that's new!  thanks for sharing 

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    MUHAMMAD DA/EMANAF BIN ISHA

    tac

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    Permanently deleted user

    Some banks provided in-app TAC instead of sms-based, eg. CIMB and Citibank.

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