Didnt receive TAC number issue
Answered
Hi YooDoo members,
This is an urgent inquiries,
Today is my 2nd day as yoodo user,
I just found that i didnt get TAC for my bank transaction(cimbclicks) eventhough im using the same number.
I've an assumption that maybe becoz i didnt buy any sms package,so i purchase rm3 minumum sms plan because i need it urgent..but still i didnt get any TAC.
By posting this inquiries here,i hope that it will help other user in a future.
Cheers 😄
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Hi MOHAMAD FARID BIN ZABIDIN , yea Syahrizan is right, you might need to get in touch with your bank on this.
If your Yoodo line is active (everything you purchased works fine) then there's no issue from network side, it's possibly the bank.
As for SMS, you're actually on purchasing to Send SMS, incoming SMS & incoming Calls are enabled for whichever plans you choose - even if you only purchased Data - so that shouldn't be the case.
However, for us to check and verify better -do get in touch with our agents after you've checked with your bank ya :)
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MOHAMAD FARID BIN ZABIDIN hmm weird, first time hearing this. Do try the usual on & off phone, try again. Could be just slow in receiving the SMS for whatever reason - BUT I'm gonna escalate this to our network team to have a look at it from the backend as well.
ps: If all goes well, and you receive - please update here so I know it's all settled ya? Thanksss!
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in that case, i still feel that the bank should updating the telco name inside their system.My experience before, when i use Telco H and migrate to Telco U, I'm also unable to receive the TAC.Then I update the bank for my changes of telco via their customer careline.All went well after that.
anyway @thejeff, any settings that we need to change in sms settings? maybe the sms access point number? but i guess its automatically set,rite?
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Yo SYAHRIZAN BIN ISMAIL , that's what my Level 1 tech guys told as well, to call the Bank to let them know you've changed provider so they can also update their backend the relevant number.
MOHAMAD FARID BIN ZABIDIN thanks for layan-ing the legendary method .. had to try it! haha Anyways, do get in touch with the bank please? Of all the MNPs we've had so far, we did not have to do this so I'm also curious to solve it. Feel free to get in touch asap via Live Chat if needed, just let them know you spoke to Jeff, they'll update me too :)
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Latest update,
3rd day of using yoodo and receive my TAC number.
I decided to call back the cimb careline for the 2nd time,
yes they will tell you that everything is ok and TAC is succesfully sent to ur number based on their system.But after hearing from syahrizan,this time,i ask them to change the telco provider to yoodo(they got confused and ask if that a provider name and spelling).
By asking them to take action,they will make a report to their technical team and say it take 5 working days to solve 😣.But after 10 minute i decided to give it a try, and Tadaaaaa! I got my TAC number.
I hope this post will help others,
Cheers
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SUPER! MOHAMAD FARID BIN ZABIDIN thanks for getting back to us with that info! Precious :)
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RAMANSA BIN ALI RAHMAN you mean outgoing SMS right? Will get someone to check on that
MOHD SHUKRI BIN MOHD NOOR kerap meaning sometimes okay, sometimes tak boleh Receive TAC SMS from CIMB? That's weird cause there's absolutely no restrictions on in-coming Voice or SMS
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Hi RAMANSA BIN ALI RAHMAN hmm seems like it happened a few times with CIMB.
Could you please try what MOHAMAD FARID BIN ZABIDIN tried above? I'm posting it here again;
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Latest update,
3rd day of using yoodo and receive my TAC number.
I decided to call back the cimb careline for the 2nd time,
yes they will tell you that everything is ok and TAC is succesfully sent to ur number based on their system.But after hearing from syahrizan,this time,i ask them to change the telco provider to yoodo(they got confused and ask if that a provider name and spelling).
By asking them to take action,they will make a report to their technical team and say it take 5 working days to solve 😣.But after 10 minute i decided to give it a try, and Tadaaaaa! I got my TAC number.
I hope this post will help others,
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DAVARAJ BALASINGHA/L K.P SUNDRAM TAC going to App? that's new! thanks for sharing
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