Failed to activate the Sim Card

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LEE KWAN HYEN

• February 20, 2018 15:31

Hi, I received the Sim card 2 weeks ago, tried to activate the sim card via the Apps. However, when after scanning my ID card and went to the details confirmation. Clicked the submit button, the Apps suddenly stopped. Tried to contact Live Chat Agent and cleared the cache, uninstall and reinstall the Apps, still not working. Live Chat Agent had yet given me a solution and still waiting for the response from your side. Could you please advice what should I do to activate the Sim card?

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  theJeff Yoodo Staff

  • February 20, 2018 15:41

  Hi since you mentioned have already contacted our agents, will check on this first thing tomorrow to see what's the status and revert back to you asap after that. I can't give any update on this without checking to see what the actual issue was with your activation.

  Sorry for the inconvenience caused, but rest assured I will be in touch by tomorrow. Thanks

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  LEE KWAN HYEN

  • February 21, 2018 06:01

  I used my friend's phone to activate it. But I'm not sure if it is working. So how do I know the Sim card is activated?

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  theJeff Yoodo Staff

  • February 21, 2018 07:00

  Hi LEE KWN HYEN , from what I've checked, it seemed you did go through the activation but not completed as the payment part did not go through.

  Could you try it again? If there are any complications, please don't hesitate to get in touch with our agents via Live Chat as they can walk you through the process.

  Thanks! Looking forward to having you onboard. :)

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  TO_BE_DEFINED

  • February 27, 2018 07:02

  Same problem as mine, can't activate it, crashed and repeat the same process. How??

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  theJeff Yoodo Staff

  • February 27, 2018 07:07

  Hi, did you manage to also do the above troubleshooting?

  Best is to get in touch with our agents via Live Chat so they can get all the relevant details to help you soonest. Thanks :)

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  ONG AH HUAT

  • March 11, 2018 06:43

  I'm having the same issue here too. Can't activate due to payment part. Can we pay via cash other than credit/debit card?

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  theJeff Yoodo Staff

  • March 11, 2018 07:36

  Hi, currently we only have debit/credit card options for payment. Could you get in touch with our agents via Live Chat (within the app or website - head to HELP section and scroll all the way down).

  They'll be able to check your accounts and advice you accordingly. Thanks (and today, Sunday - Live Chat is available till 6pm as well)

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  AINA NADHIRAH BINTI YUSOFF

  • June 22, 2018 03:49

  Hi. It have been second day since i tried to active the sim. But it still don't get it.

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  theJeff Yoodo Staff

  • June 22, 2018 03:53

  Hi AINA NADHIRAH BINTI YUSOFF, what's the problem with activation you're facing? 

  Could you get in touch with our agents via Live Chat? You can do that from the App itself, head to 'HELP' tab, and scroll all the way down. It's probably faster cause you can't post pic of the issue here also :)

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  SIDNEY WIJESURIYA ARACHCHIGE DON

  • July 24, 2018 14:56

  I am facing the same problem. SIM card received but couldn't active. It says activation failed.

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  MOHD YAZID BIN MOHD IDRUS

  • July 24, 2018 15:01

  Hi Sidney, mind telling your activation failed at what stage?

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  SIDNEY WIJESURIYA ARACHCHIGE DON

  • July 26, 2018 11:16

  The last step payment. Until that everything was fine. When they asked me add my credit card for payment it says activation failed.

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  theJeff Yoodo Staff

  • July 27, 2018 01:31

  Hi SIDNEY WIJESURIYA ARACHCHIGE DON please do get in touch with our agents via Live Chat so they could assist you better (head to HELP tab and scroll all the way down for Live Chat option).

  Most probably you'd need to call your bank to let them know you're making this purchase online at Yoodo (a Telco) - even though you may have already activated your debit/credit card for online purchase. Not sure why, there's many similar cases that worked after they did so. 

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  TO_BE_DEFINED

  • August 16, 2018 16:58

  I already fill up the form but i dont know where is the id number

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  MOHD HAFIZSALEHUDDINBIN ISMAIL

  • August 25, 2018 05:01

  The face recognition is bad. I think my camera is good enough. Had tried for three different phones. Still the same problem

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  TO_BE_DEFINED

  • August 29, 2018 00:25

  can't activate simcard after all process done,and the bank already charge me RM1, what to do now?

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

  • August 29, 2018 01:22

  Do contact Yoodo live chat agent, bank charge you RM1 for verification purpose, it will be credited back to you later.

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  Ninieys Yoodo Staff

  • August 29, 2018 02:12

  Hi there Yoodo Guest , what MOHAMMAD ARIFFINBIN ABDUL RAHMAN is correct. Please do get in touch with our agents via Live Chat so they could assist you better (head to HELP tab and scroll all the way down for Live Chat option). Thanks :)

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  TO_BE_DEFINED

  • September 26, 2018 23:17

  Saya mahu aktifkan SIM dengan mengimbas nombor S/N. Tetapi gagal kerana yg dimahukan 18 nombor sedangkan S/N ada 19 nombor. Apa nak buat ni?

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  WONG YUEN SERN

  • September 26, 2018 23:32

  Ade s/n 18 nombor kat sim card. Boleh manually input nombor tu kat "Enter 18-digit sim number here".

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  FAIZUL BIN MOHD DOM

  • September 27, 2018 05:01
  • Edited

  Hi Guest, sy fhm masalah anda. Tp sbg pengguna smartphone kena smart laa..scan xboleh, try manual key in...jgn susahkan diri dgn mengimbas.KISS!! 👌

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  Permanently deleted user Superuser

  • September 27, 2018 06:31

  Well said Bro FAIZUL-BIN-MOHD-DOM,

  Scanning ada teknik juga, kena cahaya yang mencukupi, zoombin out sampai scanned semua maklumat.

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  AHMAD S. ULLAH BINNAWI

  • December 24, 2018 02:43

  Macam mana nak scan muka? Saya tunggu lama nak scan muka uk register..xdapat

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • December 24, 2018 02:51

  slmt dtg ke komuniti @guest

  klik pautan artikel dibawah untuk langkah2 scan & swafoto, hrp dpt membantu

  https://support.yoodo.com.my/hc/ms/articles/360000374474-Aplikasi-Yoodo-tidak-dapat-memadankan-gambar-kad-pengenalan-saya-dengan-swafoto-saya-walaupun-saya-telah-cuba-beberapa-kali-Tolong-saya-Yoodo-

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  MOHD YUSSRI BIN DOL

  • January 14, 2020 22:35

  How to active yoodo sim

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

  • January 14, 2020 22:52

  Akuu_lahtokk 

  1. Login to your Yoodo account

  2. Klik activate a Sim

  3. Choose physical Sim

  4. Scan Sim number

  5. Choose your plan

  6. Select number

  7. Scan your ic

  8. Take your picture and send it.

  9. Before pay your plan you can insert referral code xatrf0594 or other referral code and you will get 7gb referral bonus after activation complete.

   

   

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