payment error during registration

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    theJeff Yoodo Staff

    Hi guys, thanks for highlighting this issue. Could you please get in touch with our agents either via live chat or by submitting a ticket so they could check in details to troubleshoot soonest possible. 

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    SYAHRIZAN BIN ISMAIL

    just now baru activate guna debit card.cepat prosesnya.maybe line Visa or Master Card sometimes ada glitch.

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    LOH CHI TUCK

    Been having payment error (UNABLE TO CONNECT SSL) since Sunday.contacted live chat told to reboot device, after reboot, i reinstalled app n changed device as well as used a different card. But same issue. Was told that he would send me an email so I can reply for them to escalate this case. No email received, sent a ticket and told would be 2 days for a reply, nothing till now. Having quite a bad experience so far

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    MOHD ALIEF BINAB AZIZ

    I'm also facing the same issue. Tried 2 different credit card but show error occur while payment after keyin OTP from bank. I try so many time, Sometimes the payment is done but after retun to Yoodo application it say error

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    EARIE BIN MADIUS

    I had no difficulty at all activating 3 yoodo sim cards with credit cards. The procedure is quite straight forward. I did 2 new numbers registration and 1 MNP (from postpaid). For debit card, pls check whether your online purchasing is activated. Most debit cards are not activated for online purchasing by default. You have to activate it via web, bank app or at the ATM machine. Simply call your bank to confirm whether your debit card is activated for online purchasing.

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    Muhammad Syawal bin Halimun

    Make sure to activate the CNP (card not present) function on your card. Pls call the bank to activate

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    LIM ZHI WEI

    Have you tried to purchase anything online? If not yet, most likely your card hasnt been activated for online purchasd just like what Syawal said.

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    MALCOLM YENG FOOKKWAN

    I've experienced the same too !

    Image already added
     
     
     
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    O SZE YEE
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    LUM WIN HON

    Me too.. error when register 😑😑

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    theJeff Yoodo Staff

    Heya, what error did you get when registering? It's hard to troubleshoot without much details :) Alternatively can get in touch with our agents via live chat so they can understand and help with the registration process. Thanks! 

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    CHONG CHIEN WOON

    Hi, i'm facing the same issue too, just after i key in the OTP, when come back to the app, it shown "Error occurred for payment"

    from our side, it's not much information that we can provide you, please ask your IT to check on it! I believe there have the log and able to trace it. 

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    theJeff Yoodo Staff

    Hi, I see you've already raised a ticket last night on the failure after OTP. Our agents will check on this further and escalate it accordingly. We should be getting in touch with you soonest. Thanks

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    LIM SOON KEONG

    Hi, i'm facing the same issue too, just after i key in the OTP, when come back to the app, it shown "Error occurred for payment"

    from our side, it's not much information that we can provide you, please ask your IT to check on it! I believe there have the log and able to trace it.

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    MOHD FIRDAUS BIN HARON

    Guna debit kad ambil masa terlalu lama untuk disahkan.. Bila guna credit card laju plak.. Kenapa yer.. Debit kad xditerima lagi ker.. Tunggu hujung bulan la baru register balik.. Abeskan kuota telco lain ni dulu.. Bagi la promo 3 hari percuma tuk pelanggan baru ni tuk rasai kelajuan dan kelancaran yoodo

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    M SUBRAMANI A/L MUTHUSAMY

    Hello.

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    RONALD CHANDRA SIMON

    Error payment registration. Please provide solution

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    theJeff Yoodo Staff

    Hi En Firdaus, haha free promo.. okay will pass the suggestion on, for now belum lagi ya 😃

     

    Hi Lim & M Subramani, have you solved your payment issues? If not, please get in touch with our agents via Live Chat or just submit a ticket. Each incident is unique as there can be multiple factors that happened, best if our agents could troubleshoot it for yourselves as even posted here, for most it went through without issues. Thanks

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    MOHD TAUFIK BIN OTHMAN

    yup. experiencing the same problem

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    GAYATHREE A/PPERUMAN

    Yes same problem here ,.... Error occurred..

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    theJeff Yoodo Staff

    Hi Gayathree & Guest, do get in touch with our agents via Live Chat or Tickets so we can help to troubleshoot the error asap. Payment issues are very subjective to pinpoint unless they're able to go through the details with you. Thanks :)

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    LEW KOOK LOONG

    Each time submit registration credit card will charge RM1,and it still fail!!

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    theJeff Yoodo Staff

    hi @LEW KOOK LOONG are you still facing this issue? Have you managed to chat with our agents on this? 

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    TAN WNG HONG

    Same problem here. Unable to register credit card. Each time charged rm1 but still fails. Contacted your agent. Told me cannot use ios. Now using android also cannot. Is there a solution after so many people logged in with same problem.

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    theJeff Yoodo Staff

    Hi TAN WNG HONG, not really sure of the issue there but I can't troubleshoot with further details. Unfortunately still have to direct this back to our Live Chat cause if there is an issue, they'll be able to escalate it accordingly for further checking.

    As for the RM 1, this is the standard validation check - you are Not charged don't worry. Bank will reimburse it straight away upon validation (similar to how it's like when you use card at petrol kiosk etc)

    Hope that helps :)

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    NG SEA CHOOI

    Hi, I'm also facing the same issue. Tried 2 different credit card but show error occur while payment after keyin OTP from bank.

    Please help.

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    ADNAN BINSAJAD HUSSEIN

    The app server was down earlier. It is back up now. Maybe you can try again.

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    theJeff Yoodo Staff

    Hi NG SEA CHOOI have you managed to make payments? Please drop a note at our Live Chat agents if the problem still persists. Thanks! :)

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    MOHAMMAD AMIR BINABDUL RAHIM

    Ive been trying soo many times now wtih my debit card too, now im really frustated and wanting to give up now, i thought it was my fault but i really think its now on ur side the problem that is still annyoing me till today :( n btw i have posted a ticket already

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    NG SEA CHOOI

    it was not updated immediately. When i check again the next morning, the system was updated.

    Seems like Yoodo need to improve your server, since Yoodo only have 1 means of purchase and register.

    thanks.

     

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