payment error during registration

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ROBIN LIM YU SHEN

• February 07, 2018 12:25

Hi there! Just wonder if anyone has similar problems while making payment through debit / credit card during the registration process? I have tried 3 debit cards and a credit card but it failed gradually. 

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  NOR AZLAN BIN IDRIS

  • February 07, 2018 13:50

  Yes same to me just now. tried 3 times but failed.

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  MALCOLM YENG FOOKKWAN

  • February 07, 2018 14:01

  I've experienced the same too !

  Image already added

   

   

   

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  theJeff Yoodo Staff

  • February 07, 2018 16:02

  Hi guys, thanks for highlighting this issue. Could you please get in touch with our agents either via live chat or by submitting a ticket so they could check in details to troubleshoot soonest possible. 

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  O SZE YEE

  • February 07, 2018 16:59
  • Edited

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  LUM WIN HON

  • February 07, 2018 23:49

  Me too.. error when register 😑😑

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  theJeff Yoodo Staff

  • February 08, 2018 01:46

  Heya, what error did you get when registering? It's hard to troubleshoot without much details :) Alternatively can get in touch with our agents via live chat so they can understand and help with the registration process. Thanks! 

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  CHONG CHIEN WOON

  • February 09, 2018 16:29

  Hi, i'm facing the same issue too, just after i key in the OTP, when come back to the app, it shown "Error occurred for payment"

  from our side, it's not much information that we can provide you, please ask your IT to check on it! I believe there have the log and able to trace it. 

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  theJeff Yoodo Staff

  • February 09, 2018 23:59

  Hi, I see you've already raised a ticket last night on the failure after OTP. Our agents will check on this further and escalate it accordingly. We should be getting in touch with you soonest. Thanks

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  LIM SOON KEONG

  • February 10, 2018 07:34

  Hi, i'm facing the same issue too, just after i key in the OTP, when come back to the app, it shown "Error occurred for payment"

  from our side, it's not much information that we can provide you, please ask your IT to check on it! I believe there have the log and able to trace it.

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  MOHD FIRDAUS BIN HARON

  • February 11, 2018 02:18

  Guna debit kad ambil masa terlalu lama untuk disahkan.. Bila guna credit card laju plak.. Kenapa yer.. Debit kad xditerima lagi ker.. Tunggu hujung bulan la baru register balik.. Abeskan kuota telco lain ni dulu.. Bagi la promo 3 hari percuma tuk pelanggan baru ni tuk rasai kelajuan dan kelancaran yoodo

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  SYAHRIZAN BIN ISMAIL

  • February 11, 2018 06:41

  just now baru activate guna debit card.cepat prosesnya.maybe line Visa or Master Card sometimes ada glitch.

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  M SUBRAMANI A/L MUTHUSAMY

  • March 10, 2018 02:58
  • Edited

  Hello.

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  RONALD CHANDRA SIMON

  • February 11, 2018 14:04

  Error payment registration. Please provide solution

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  theJeff Yoodo Staff

  • February 12, 2018 02:56

  Hi En Firdaus, haha free promo.. okay will pass the suggestion on, for now belum lagi ya 😃

   

  Hi Lim & M Subramani, have you solved your payment issues? If not, please get in touch with our agents via Live Chat or just submit a ticket. Each incident is unique as there can be multiple factors that happened, best if our agents could troubleshoot it for yourselves as even posted here, for most it went through without issues. Thanks

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  MOHD TAUFIK BIN OTHMAN

  • February 12, 2018 06:06

  yup. experiencing the same problem

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  GAYATHREE A/PPERUMAN

  • February 12, 2018 06:26

  Yes same problem here ,.... Error occurred..

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  theJeff Yoodo Staff

  • February 12, 2018 08:20

  Hi Gayathree & Guest, do get in touch with our agents via Live Chat or Tickets so we can help to troubleshoot the error asap. Payment issues are very subjective to pinpoint unless they're able to go through the details with you. Thanks :)

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  LOH CHI TUCK

  • February 13, 2018 12:32

  Been having payment error (UNABLE TO CONNECT SSL) since Sunday.contacted live chat told to reboot device, after reboot, i reinstalled app n changed device as well as used a different card. But same issue. Was told that he would send me an email so I can reply for them to escalate this case. No email received, sent a ticket and told would be 2 days for a reply, nothing till now. Having quite a bad experience so far

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  LEW KOOK LOONG

  • February 13, 2018 12:59

  Each time submit registration credit card will charge RM1,and it still fail!!

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  theJeff Yoodo Staff

  • February 19, 2018 08:47

  hi @LEW KOOK LOONG are you still facing this issue? Have you managed to chat with our agents on this? 

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  TAN WNG HONG

  • March 01, 2018 13:26

  Same problem here. Unable to register credit card. Each time charged rm1 but still fails. Contacted your agent. Told me cannot use ios. Now using android also cannot. Is there a solution after so many people logged in with same problem.

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  theJeff Yoodo Staff

  • March 02, 2018 09:20

  Hi TAN WNG HONG, not really sure of the issue there but I can't troubleshoot with further details. Unfortunately still have to direct this back to our Live Chat cause if there is an issue, they'll be able to escalate it accordingly for further checking.

  As for the RM 1, this is the standard validation check - you are Not charged don't worry. Bank will reimburse it straight away upon validation (similar to how it's like when you use card at petrol kiosk etc)

  Hope that helps :)

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  NG SEA CHOOI

  • March 03, 2018 13:43

  Hi, I'm also facing the same issue. Tried 2 different credit card but show error occur while payment after keyin OTP from bank.

  Please help.

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  ADNAN BINSAJAD HUSSEIN

  • March 03, 2018 14:11

  The app server was down earlier. It is back up now. Maybe you can try again.

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  theJeff Yoodo Staff

  • March 05, 2018 02:05

  Hi NG SEA CHOOI have you managed to make payments? Please drop a note at our Live Chat agents if the problem still persists. Thanks! :)

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  MOHAMMAD AMIR BINABDUL RAHIM

  • March 06, 2018 13:44
  • Edited

  Ive been trying soo many times now wtih my debit card too, now im really frustated and wanting to give up now, i thought it was my fault but i really think its now on ur side the problem that is still annyoing me till today :( n btw i have posted a ticket already

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  NG SEA CHOOI

  • March 06, 2018 23:38

  it was not updated immediately. When i check again the next morning, the system was updated.

  Seems like Yoodo need to improve your server, since Yoodo only have 1 means of purchase and register.

  thanks.

   

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  theJeff Yoodo Staff

  • March 07, 2018 03:13

  Hi NG SEA CHOOI, will get someone to check on this and revert back to you as well (although you mentioned it's updated now). All our systems, especially payment and it's display widget work immediately upon successful transactions.

  So I'd want to check what happened if it wasn't so as well, thanks for highlighting this! 

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  SYID SHAHROL NIZAM BIN SAYID MOKHTAR

  • March 17, 2018 13:47

  Same problem as above new users

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  theJeff Yoodo Staff

  • March 17, 2018 15:54

  Do get in touch with our agents via Live Chat SYID SHAH O' ZMBIN SAYID MO, AR 

  But check with your bank as well? Majority of the cases so far has been that e-commerce (online banking) hasn't been enabled for the customer's debit card. 

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