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  • Avatar
    theJeff Yoodo Staff

    Yes! we don't have any phone numbers to call and wait upon.. you could post here your questions or get in touch via live chat to one of our agents. Thanks!

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  • Avatar
    TO_BE_DEFINED

    My

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  • Avatar
    ABDUL HALIM BIN TALIP

    Can I ask about 2000 minutes call? For all networks or just for yoodo or celcom telco only

    -2
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    ABDUL HALIM BIN TALIP

    Can I ask about 2000 minutes call? For all networks or just for yoodo or celcom telco only

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    MUN KAM TSING

    It is for all network.

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    AZWIN ANDY BIN ABD MALIK

    Yup. Mun Kam Tsing is right 👍🏻

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    ABDUL HALIM BIN TALIP

    If my minutes bal still unused 1000,its mean burn ir carry forward

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  • Avatar
    CHONG KEN WOOI
    • Edited

    Whatever you have chose (data, voice or sms) for your plan will expire in 1 month's time. Any unutilised balance will be forfeited.

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  • Avatar
    AZWIN ANDY BIN ABD MALIK

    Yeah. I guess if it's too much, then we can change plan to decrease minutes. Reflects next month. Pay less

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    ABDUL HALIM BIN TALIP

    How to choose the new number,because I want to buy more

    3
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  • Avatar
    CHONG KEN WOOI

    In the yoodo app, click on the icon on the top left hand corner. You will see your profile and "Add a line" option. Click that and you should be able to request a new sim.

    4
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  • Avatar
    NIVASH A/L MAHENDRAN

    hi, I've ordered my sim card and i received email that it has been sent, but i did not receive it, may i know the status please?

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  • Avatar
    EARIE BIN MADIUS

    You may have to wait for 1-2 days to receive them. You could also contact live chat for fast checking of your sim card delivery

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  • Avatar
    NIVASH A/L MAHENDRAN

    You mean 1-2days after receiving the email that It has been delivered?

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  • Avatar
    MOHD YAZID BIN MOHD IDRUS

    how fast we'll get the pack is depending on the courier company, my pack was delivered by pos express and I received it more than a week after order been made. Since the pack and delivery is free, I am not too pushy about the late received.

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  • Avatar
    HATIFI AZIM BIN HAMZAH
    • Edited

    Don't forget to track your parcel at the couriers' website.

    example for PosLaju;

    https://www.pos.com.my/postal-services/quick-access/?track-trace

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  • Avatar
    FAIZUL BIN MOHD DOM

    Both my sims delivered by "Roti" Van..😅😅 maybe freelance courier hire by Yoodo. Haha

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    MOHD YAZID BIN MOHD IDRUS

    haha part time delivery service tu.

    2
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  • Avatar
    FAIZUL BIN MOHD DOM

    Betullah tu.. Cari duit tepi. 💰💪 yg penting laju,order harini esok sampai..poslaju pn kalah..😂

    2
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  • Avatar
    TO_BE_DEFINED

    Hi ssya siti hasiah binti halib saya mahu aktiv sim saya tetapi untuk selfie tidak dapat buat kerana telefon saya kamera depan kurang jelas

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  • Avatar
    TO_BE_DEFINED

    Bolehkah berikan saya nombor telefon help center untuk saya hubungi

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  • Avatar
    MOHD YAZID BIN MOHD IDRUS

    Puan Siti Hasiah, kena pinjam dulu hp rakan atau saudara yg lain. Selfie perlu gambar yg jelas utk perbandingan gambar antara mykad dan selfie. Tujuan utk mengelakkan pengguna yg menggunakan mykad orang lain.

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  • Avatar
    Ninieys Yoodo Staff

    Hai Puan Siti Hasiah, betul apa yang diperkatakan oleh @yazid. Kami tidak mempunyai call center, anda boleh menghubungi ejen kami melalui Live chat. Hanya perlu scroll ke bawah dan klik pada Live chat ya. Terima kasih :)

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  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Puan boleh cuba cadangan En Yazid, sebelum ni saya juga mempunyai masalah yang sama iaitu tidak dapat 'selfie' menggunakan telefon sendiri. Dengan menggunakan telefon kawan, saya berjaya mengaktifkan akaun Yoodo. Pastikan Puan log masuk menggunakan akaun Puan.

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  • Avatar
    MOHD YAZID BIN MOHD IDRUS

    terima kasih pada cik neney dgn cik mira 😄

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  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Sama-sama. Ex mira tau. Kami dh clash 😅

    3
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  • Avatar
    TAN PAK LIM

    Sry,my name is tan pak lim,not tan pak lw,pls follow my ic ya and what happen i cannot active my sims?

    2
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Tan..pls give specific detail of your activation problem, so our community will help & also can get in touch with live chat agent by scroll down below until you see 'Live chat' just click it and have a chat conversation with customer service. Only 9am-6pm everyday

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  • Avatar
    LIAW YUEN HOE

    Why is the data so slow this few weeks. My phone showing bars but every page I load takes time?

    1
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hai Liaw..its a minutes before 6pm, u still can chat them on livechat, just go direct to our livechat agent for further help

    3
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