Poor Execution of SIM Delivery

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31 comments

  • Official comment
    Avatar
    theJeff Yoodo Staff

    Heya, sorry to hear of the surprise delivery issue bit, but I'm glad it's sorted within the time frame! We did a lot of testing prior to launch and so far it's all been good but we understand human error can happen anytime, thus.. we're here to help anyway we can! 

    Enjoy your Yoodo line and do let us know how it's going in days to come! Cheers 😃😎

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    DICK YEAP

    You guys should just say delivery within 5 working days instead of 3! What kind of promise you give the customers and cannot fulfill it? It’s not like I’m living in kampung or what.

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    SARAVANAVELUA/L SANKLI

    Isn’t it like 3 working days? I’m in kl so it’s 2 public holidays.. technically should reach by Friday then. I’ll post if don’t receive by then lol chill man

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    DICK YEAP

    It’s considered 3 working days because we only have 1 public holiday here. And, it’s suppose to arrive here today but they give an excuse that their delivery guy is on MC. But, how can you only have a delivery guy? Lol

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    SARAVANAVELUA/L SANKLI

    Haha dunno about MC things but just saying.. let’s see what happens tomorrow

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    DICK YEAP

    Well... For some reason they did delivered it within the time frame. Guess I was wrong. The delivery company provided me with the wrong information I guess?

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    MUHAMAD NUR FITRI BINMOHAMAD HASNI

    The same issue happened on me! I have ordered the sim 5 days ago. It should arrived within 3 days right??

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    MOHD EZWAN HAFIZBIN NUSI

    Ordered on 30th jan, 2 times chatting with customer support members, yet the sim still not arrive till today!

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  • Avatar
    theJeff Yoodo Staff

    Hi from what I checked, our agent have dropped an email to you. Do reply or get in touch with us again directly so we can help to solve your delivery issues. Thanks

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    HAZALI BIN NORASIT

    I have requested for a SIM delivery on 12 February 2018. Until now I still haven’t received it.As per conversation in email my SIM will arrive within 1-3 working days.

    Please help how to track delivery status on orde no #scllom263502624.

    TQ.

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    MOHD ASYRAF BINAWANG DAMIT

    I have requested for my sim since February 2 but up until now I haven't received my sim.

    It has been more than 13 days been waiting for my sim.

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    AZWIN ANDY BIN ABD MALIK

    Wow. That's not good. Did you reach out to the customer care agent? Surely it has to be lost

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    MOHAMMAD DANIAL BINYUNUS

    Oder sim 12hb.. sekarang sudah 16.. dari seronok nak pakai yoodo terus jadi bosan..

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    SYAHRIZAN BIN ISMAIL

    from what i've experienced, the delivery will take some times from 1-6 workinh days.thats not including off day and public holidays.Working days definition means 8 hours of working,and pity for them to entertain all the insane customer needs.just give them some times to ensure the smoothness since they are a new brands❤️I'm sure,sooner or later they will open 14 branches along Malaysia to make the delivery smoother.Well,can we consider this as suggestions, Mr @thejeff ? 😉

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  • Avatar
    theJeff Yoodo Staff

    SYAHRIZAN BIN ISMAIL hey man, you're right actually. We did vigorous testing before the launch and 1 - 3 days normal delivery was not a problem. Even to-date, majority of it gets through as per that time but there's also a few that slips through for different reasons including overwhelming orders (which is a good headache for us). 

    Do ask everyone who has late delivery issues to please get in touch with our agents via Live Chat - cause that's the only way to check where exactly the hold-up is, and rectify the issue asap. We apologize for this but please know we're working really hard to find a better solution to this asap! Thanks guys! 

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    LAU KUAN NGAI

    So this trend of delayed delivery happened since 8 months ago?! WOW!! And Yoodo team still using Freight Mark Courier?! Don't get me wrong, I still wanna support YOODO, but i think the feedback from the users are being very clear now, Freight Mark sucks. Both of the SIM that I ordered on 7th September had been shipped 3 weeks ago. But at the end, Freight Mark just update the tracking status: "Vehicle breakdown", Delivery Rescheduled. Fine, lets wait for another day. Same thing happened, delivery rescheduled. Eventually, after 3 weeks, Freight Mark is still rescheduling the SIM delivery with bunch of lame excuses. The point is why don't YOODO change another courier or another way to deliver the SIM to the users? Seems escalating the issue to the courier is not the most effective way to handle the delay of SIM Card delivery.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Have you contact live chat agent ?

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    Permanently deleted user

    Hi Vickson,

    I was stayed near 500km away from KL which is a small fishing village beside crossborder, but Freight Mark still delivered my sim very fast and safe.

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    LAU KUAN NGAI

    @MOHAMMAD ARIFFINBIN ABDUL RAHMAN Yeap, well i appreciate the assistance from Yoodo Team, especially BOB, he helped me a lot on tracking the status of delivery. They are really professional. I just wanna give suggestion for the courier they are using.

    @WONG MENG JIAN Well bro, lucky you. Maybe your place got lesser people to search, easier for them to deliver your SIM. Frieght Mark PG, another story bro. Fyi I ordered both my SIM on 7th of Sep, 19th only Freight Mark start the delivery process?! It just doesn't make sense.

    Have a look:


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    WONG YUEN SERN

    Although the long weekends for the past 2 weeks certainly didn't help your cause, taking 3 days to deliver once the sims reached Penang and still failed is quite outrageous... And today is Friday. 

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN

    Lucky me, only my first sim didn't arrive, else all sims come to my hand. 😅

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    Permanently deleted user

    Well, quite unfortunate and unlucky for your case.
    Many parcels was tanked due to long endless holidays, plus transportation breakout and rescheduled twice.
    Don't worry, you will still get the sim by end of month and enoy your 20GB data for free...

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    FAIZUL BIN MOHD DOM

    Total 10 sims already safely arrived to me/family/friends..Average 3-5days courier..i feel so lucky. 😅

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    DENJAYNAVEER ASLAM BIN TANJUI

    From peninsular to sabah, delivered and received in good condition just only 3 working days..no complain & issue with their service here.

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    LAU KUAN NGAI

    @FAIZUL BIN MOHD DOM, you are one lucky man my buddy. Enjoying Yoodo service already, Im still waiting.
    @WONG MENG JIAN Yeah, thats my concern. By the time i get my SIM, mayb the free 20GB promo is no longer valid =/.
    @WONG YUEN SERN ikr bro. Its like too crazy d..morning went out for delivery, but noon only rescheduled. Frieght Mark phone not accept by their customer support team, emails are not replied. Frustated with this kind of courier ard bro.

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    WONG YUEN SERN

    Bro, i suggest you apply for 2 more free sims again. Just in case the first 2 got lost in Selat Melaka. But if all 4 are delivered, you can use the extra sims to promote Yoodo to your friends and family. Then straight away you can help them to activate and use your referral code to get RM20. Win win situation 😂

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    LAU KUAN NGAI

    No prob Bro. Thanks for the advice. UPDATE: I just received my second SIM, mayb the first one ard lost in Selat Melaka ahaha. But now im goinf to activate n setup my new Sim.

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    FAIZUL BIN MOHD DOM

    Hi Guest, glad to hear that. Hopefully your registration process goes smoothly..😋 welkam to our community.

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    WONG YUEN SERN

    @Lau, good to hear that you have received one sim. But still strange another sim is lost. Anyway, welcome to Yoodo.

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    LAU KUAN NGAI

    Yes bros, port-in progress processing. Hopefully can settle the whole activation by today.

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