Unable to receive call while roaming

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6 comments

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    BEH TONG YU

    Hi SAIFUL BAHRIN BIN ISMAIL, do you report this problem to live chat agent?

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    Azie Community Manager

    Hi SAIFUL BAHRIN BIN ISMAIL Thank you for reaching out to us regarding the issue you're experiencing with receiving calls while roaming with Yoodo. We apologize for any inconvenience this may have caused during your travels.


    To better address this issue, could you help to provide us with the following information:

    1. The  country you were traveling in when you encountered this problem.
    2. The make and model of your mobile device.
    3. Any error messages or codes you received when attempting to receive calls.

    In the meantime, we recommend trying the following troubleshooting steps:

    1. Restart your device: Sometimes a simple restart can resolve temporary network issues.
    2. Check network settings: Ensure that your device's roaming settings are properly configured.
    3. Test with another SIM card: If possible, try inserting your Yoodo SIM card into another compatible device to see if the issue persists.

    I've created a ticket for you so that our dedicated support team can assist you further. 😊


    Thank you for reaching out to us regarding the issue you're experiencing with receiving calls while roaming with Yoodo. We apologize for any inconvenience this may have caused during your travels.

     

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    SAIFUL BAHRIN BIN ISMAIL

    I was roaming in Hatyai recently. No error on my receiving phone. Settings already set APN to yoodo. restarted several times and tried to use the sim card on different phone. still the same. FYI, if happened to both of my yoodo numbers.

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    BEH TONG YU

    Hi Saiful Bahrin Bin Ismail, I haven't encountered any issues while roaming in Japan recently.

    Do you check with live chat agent?

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    WONG MENG JIAN

    Hi Saiful,

    I also been South Thailand recently, seem like their local operators got issues.

    Network frequently disruption/disconnected until I'm drive away Nakhlon then network seem stable than South Thailand.

    Both AIS and Dtac also same, maybe their network integration macam ours Celcomdigi 🤣🤣

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    SUZAIDEE BIN MOHD SHOM

    As for me, so far no issue with data roaming. But for call, I tried only in Thailand. No issue with call in. Just need few attempts to connect with the roaming partner when arrived at the airport. 

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