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Auto Renewal by Default

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UNG CHONG JIN

I recently found out that Yoodo turn on auto renewal by default and it is customer's responsibility to turn it off. I was not aware of this as I was not informed that auto-renewal was switched on by default upon purchasing the plan. Yoodo should be more transparent with its customers to inform customers that the plan will be auto renewed if not turned off. I regret switching to Yoodo.

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    IQBAL

    Yup.  i turn it off too. 

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    UNG CHONG JIN

    I wish I knew this earlier. I got to know after I received an email invoice from Yoodo. I contacted Yoodo support immediately and was told it was my responsibility to turn it off. I don't understand why was it my responsibility when I was not informed of auto renewal in the first place.

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    SUZAIDEE BIN MOHD SHOM

    Hi Chong Jin, reasons for this was previously lots of customers complained that their plan expired and their line deactivate. Worst case scenario some even don't realise it till their number get terminated. Therefore, Yoodo always make this as default.

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    IQBAL

    Same bro.. i too lost about rm20.. Because i like to customize my plan every month. Its annoying but i like it. You can make new thread with topic suggestions & idea. i will upvote your post.

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    IQBAL

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    UNG CHONG JIN
    • Edited
    Suzaidee, prior to expiry of plan, I have received numerous emails and SMS reminding me to renew my plan. Some operators have a page prior to buying the plan to ask whether customer wants auto renew or recharge. I dont see this in Yoodo. In other words, I didnt give my consent to auto renew. The app also didnt prompt me to the terms and condition of sale.
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    NG SEA CHOOI

    I also turn it off.

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    SUZAIDEE BIN MOHD SHOM

    Chong Jin, understood. 
    Sorry for any inconvenience caused.

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    CHAN KOK THIM
    Oh got cheated! I did not read this early and my plan was renewed automatically. I wanted to terminate the use of Yoodo, but has to wait another month!
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    MUHAMMAD FARIS BIN YAHYA

    It's not cheated chan. You should look carefully and explore the apps, then you will know. If you not explore the app, how you know you can turn on and off auto renew, right ? 

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    IQBAL

    Thank you, Chan. for using yoodo for one more month! Hopefully you will fall in love with yoodo like the rest of us. One of us!!! One of us!! 

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    CHAN KOK THIM
    I was once a strong supporter of Yoodo, especially during MCO and was a pioneer user of this network powered by Celcom! I changed to Yoodo thinking it will be better than Celcom, but I was wrong! Yoodo did not serve me well and after merger, Yoodo must close down within 18 months! Does Yoodo tell their users what's next??
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    IQBAL

    Is to find new owner. Not to be shut down. For i myself also guilty like to read ClickBait Tabloid or Cheap Ass Tabloid for views. I share you this legit article that i found interesting, but a little old article because yoodo now did not charge money for 5G subscribers 

    https://soyacincau.com/2023/08/19/celcomdigi-looking-for-new-owner-for-yoodo-who-can-take-the-brand-to-the-next-level/

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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    That good news Iqbal.thanks for sharing❤

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