Incoming and Outgoing Call Failure

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25 comments

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    CHONG XIN WEI

    Data and SMS were working fine

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    BEH TONG YU

    Hi CHONG XIN WEI, may be you can try Sim card replacement.

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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi good morning...

    since when?

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    CHONG XIN WEI

    Hi morning, I start facing this issue since I change SIM card for my new phone, which is two weeks ago

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    DENJAYNAVEER ASLAM BIN TANJUI

    Chong.. can you insert your simcard to other phones if have.. can borrow your family member or friend phone?, to check if you can make & receive call.. let see if its faulty sim or not

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    CHONG XIN WEI

    I tried this way already, definitely not SIM card and phone issue. It’s still same not working in another phone

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    DENJAYNAVEER ASLAM BIN TANJUI

    Ok no worry CHONG XIN WEI

    I will forward your report with Community manager.. 

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    Azie Community Manager

    Hi CHONG XIN WEI we are sorry to hear this 🙏 I've escalated this issue for you to the team to assist you further. 

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    CHONG XIN WEI

    Please escalate and resolve this issue asap, this already affected my daily work efficacy. If still can’t fix, I will port out to other telco by next week

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    WANDY BIN YUSRAN

    Replacement simcard... bnyk trrjadi nie .  ..tukar Sim terus ok..

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    CHONG XIN WEI

    Ok, thanks for the guide. Already request a replacement sim to try

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    NG SEA CHOOI

    Hi CHONG XIN WEI.. while waiting for replacement SIM.. can swap to other phone.. if still the same.. Sim issue..

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    CHONG XIN WEI

    Received the replacement sim, but facing issue when activating the sim...

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    DENJAYNAVEER ASLAM BIN TANJUI

    What happened? CHONG XIN WEI

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    WANDY BIN YUSRAN

    Face recognition?

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    BEH TONG YU

    Good morning CHONG XIN WEI,

    What is the problem? You may contact live chat agent for further assistance.

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    CHONG XIN WEI

    Morning all, managed to replace the SIM this morning after many attempts. But still couldn’t receive incoming call and proceed with outgoing call.

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    WANDY BIN YUSRAN

    Need check again with yoodo livechat..for reset network Ur Sim.... ask them reset.

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    Azie Community Manager

    Hi CHONG XIN WEI we are truly sorry that your issue hasn't been resolved. I will follow up on this for you. Thank you for reaching out to the community 😊

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    CHONG XIN WEI

    It’s been 2 weeks, still not yet resolved. 🥹

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    CHONG XIN WEI

    Already check with live chat, but only told me already escalate to network team, for nearly 2 weeks?

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    Azie Community Manager

    Hi and good morning CHONG XIN WEI 👋 After checking with our support team, it looks like your device doesn't support VoLTE which is why we're unable to proceed with the provisioning process. That's why you're facing issues with incoming and outgoing calls. We appreciate your understanding and are here to assist you further if needed. 😊

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    CHONG XIN WEI

    Are you sure my devices not support VOLTE? Am using 14 pro to test it also not working

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    WANDY BIN YUSRAN

    Screenshot fone .. check..got volte X?

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    WANDY BIN YUSRAN

    Mcm nie

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