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Roaming not activated

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MAH SENG WAI
I have bought the Room Like Zone A but it's in inactive status now. How to activate it please. I'm in South Korea now and I need to use the data roaming
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  • Avatar
    NG PAIK LENG

    Can try find a Wifi area and Live Chat for help.

     

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    IQBAL

    Have change ur APN settings? 

    Please refer to this thread 🙏

    https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-

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    IQBAL
    • Edited

     step by step guid to easy follow  

    https://support.yoodo.com.my/hc/en-us/community/posts/22515464800153-Steps-by-Steps-for-active-Yoodo-RLH-Roaming-Passes-with-photos- 

    https://support.yoodo.com.my/hc/en-us/community/posts/17328674504857-Senang-ke-Nak-Beli-Roaming-Yoodo-

    I will tag in you in the post.. hopefully this will help you. 

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    MAH SENG WAI

    Already changed APN, still not working!

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    MAH SENG WAI

    The roaming is there but there is just no data 🥺🥺

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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Pls contact live chat for assistant

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    MAH SENG WAI

    Did what live chat asked..from manually selecting telco, configurating the APN and restarting phone. NOTHING IS WORKING. This is very frustrating Yoodoo as I''m wasting my first day 7 days pass trying to connect and can't even use the facility!!

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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi 

    May i know, which operators you choose on South Korea?

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    MAH SENG WAI

    SK Telecom. I am not able to detect for Olleh

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    WANDY BIN YUSRAN

    ur data highspeed?.

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    WANDY BIN YUSRAN

    can share dashboard . screenshot

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    Azie Community Manager

    Hi Mah Seng Wai! We are truly sorry for the inconvenience caused 🙏🏻 are you still not able to use roaming? I will assist you to follow up on this issue.

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    SUZAIDEE BIN MOHD SHOM

    Activating roaming actually not supposed to be that difficult. The only issue I experienced when I didn't set my APN correctly and not using Yoodo preferred telco partner.
    Some tips here. If you already set your APN correctly, try connect to preferred telco manually. Disable auto connect and use manual connection.
    I had this issue when I was in Bangkok. I had to connect manually, from there only I managed to activate my roaming 

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    MAH SENG WAI

    WANDY: I have 20 GB. How to link my dashboard screenshot here?

    Azie: Yes it"s still not working. 1 day gone just like that! I'm using Samsung S10+, it's not to say a very old pun 😔😔😔

    Suzaidee: I already did that. I selected SK Telecom, not working. I then tried KT, not working also. It is not able to get Olleh so I can't search it. I've tried every single thing what is suppose to do and it's not freaking working!! I don't know what else to do

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    SUZAIDEE BIN MOHD SHOM

    Seng Wai, sorry for inconvenience caused 😢. I know this is frustrating. Happened to me when I'm in Bangkok. But for me the problem only happened  for a while. Hope Yoodo can escalate your issue. 

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    WANDY BIN YUSRAN

    Used desktop site on chrome can sent picture ..or U can share at telegram
    https://t.me/YoodoMy

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    WANDY BIN YUSRAN

    Did U already change apn to yoodo apn?

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    SUZAIDEE BIN MOHD SHOM

    Wandy, from Seng Wai respond. He already did everything...

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    SUZAIDEE BIN MOHD SHOM

    Guys, please read all his respond. He already 
    - Bought RLH Zone A (I'm not sure which package Seng Wai bought for number of days)
    - Contact Live Chat
    - Change APN Setting
    - Manual select Telco partner
    Yet still not working 😢

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    WANDY BIN YUSRAN

    Need livechat..myb team yoodo will check ....

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    SUZAIDEE BIN MOHD SHOM

    Seng Wai, I know this is frustrating. But if you have a chance to test your SIM on another device that might provide another important info.
    I did check on the web. It seems device compatibility not suppose to be the issue

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    SUZAIDEE BIN MOHD SHOM
    • Edited

    You guys should understand Seng Wai frustration. Not able to connect to data when you just landed kind of frustrating. Imagine, you can't access your booking.com, google map and other apps that help your logistic. You totally have to rely on public wifi.
    Oh ya, there's public wifi, but you can't move if you just standing at the the 7e.

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    SUZAIDEE BIN MOHD SHOM

    By the way. Seng Wai, may I know how many data left via your Yoodo dashboard? Do you subscribe to Yoodo high speed plan or Unlimited. As you know unlimited only give you 2GB roaming data

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    WANDY BIN YUSRAN

    Ya.. tu la Nak tgk dashboard dia..sng Kita check😆

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    MAH SENG WAI

    Hi guys, thank u for your response. I've already joined the Yoodoo official telegram. Hopefully someone can help me there

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    MAH SENG WAI

    On my plan - no I'm not using unlimited plan. I still have 18GB of data

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    IQBAL

    I apologize sir, one of our SU recommend posting at Tele. to be honest its not making much different. My opinion, please stay on this thread because, our CM (Community Manager) will assist you. 

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    MAH SENG WAI

    Ok sure. I need this thread to claim refund of my 7 days pass since I'm not able to use it

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    Nur ain binti othman

    👌.. yoodo will refund👍..

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    Azie Community Manager

    Hi MAH SENG WAI I will get back to you shortly on this. I am following up with the care team 😊

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