Unable to renew plan
AnsweredPlan cannot be renewed, cancelled or anything. Contacted support since yesterday and they are unable to provide a solution. First they assumed was due to new phone as the app crashes when trying to cancel auto renewal ( zfold 5) .
Tried with ancient note 10+ also having same issue.
Few hours later, can proceed to renewal page and select plan.But upon summiting will show error again.
Help ticket # 1286207
https://quickshare.samsungcloud.com/i1pj38qPXHIb
Video of renewal process uploaded.
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Hi WONG MING PU thanks for reaching out to the community
We have passed it along to our dedicated team for further investigation. As soon as we have an update, we'll reach out to you via email to keep you informed. If you have any more questions or need assistance with anything else, please don't hesitate to reach out 😊
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